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Error Message 8004

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Vicki Fraher

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Mar 31, 1998, 3:00:00 AM3/31/98
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Configuration Information:
Network: --None--
------------------------------------------------------------

I have a Professional and have been sychronizing with Act since link
was developed. I am now getting "Hotsync Problem" - HotSync was
interrupted. some of your data was not backed up. Log indicates
"Failed to resolve user name. (8004). I called Palm Pilot - they
said this is your error message. Help!!! And thanks

Patti Fort [Symantec]

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Mar 31, 1998, 3:00:00 AM3/31/98
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Hello Vicki,

I have not come across this error before either. Since user name is
part of the error lets take a look at the Custom settings.

Click the HotSync icon.
Click Custom.
Click on the down arrow next to your name.
Is a second name listed?
If so change to the second name and reset the options.

Let us know how it goes.

Patti Fort [Symantec]
Product Support Analyst
ACT! Technical Support
Symantec Corporation

For more help with ACT! try these links:

Frequently Asked Questions at
http://service.symantec.com/faq/act3faq.html

Support Genie at http://service.symantec.com/genie/index.html

Knowledge Base at http://service.symantec.com/knowbase/

Product Enhancement requests at
http://www.symantec.com/feedback/index.html

File Download area at http://service.symantec.com/ftp/actftp.html

If you can not just click on these links, cut and paste the address
line
(URL) into your browser or newsreader.


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