Account Cost Analytics page never loads - how to debug?

[Andrew Thomas]

I want to open the account-scope Cost Analytics tab.  The browser shows the blue/red/black loading icon.  It fills to full and then just waits there forever.  The Cost Analytics page never shows up.

How can I debug this to see why it is failing?

I am running a local server with version5.11.22 (Community Edition)

I notice in the Javascript console of my browser that this error occurs:
GET http://i0.wp.com/192.168.3.67/ui2/js/extjs-5.0/theme/images/topmenu/avatar-default-small.png  [HTTP/1.1 404 Not Found]

My server is 192.168.3.67, which is correct, but I have never heard of i0.wp.com.  This is the only resource being loaded from i0.wp.com.  All the others are correctly loading from my server.  I don't know why the page would totally fail to show up on account of one missing image, though.

[Vitaliy Demidov]

Please examine your /opt/scalr-server/var/log/php/php-errors.log. It may be also helpful to take a glance on mysql slow log.

If you have admin access to Scalr you may also turn on mysql queries profiler tool invoking Scalr.debugSql(); in javascript console.

Cheers,

Vitaliy

On Sat, Dec 31, 2016 at 6:14 PM, Andrew Thomas <andrew...@gmail.com> wrote:

I want to open the account-scope Cost Analytics tab.  The browser shows the blue/red/black loading icon.  It fills to full and then just waits there forever.  The Cost Analytics page never shows up.

How can I debug this to see why it is failing?

I am running a local server with version5.11.22 (Community Edition)

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[Andrew Thomas]

Thank you.  It's very helpful to know how to find the logs.  After much fiddling it turns out that this was not a Scalr problem at all.  I changed my browser and everything works fine.  I think this was a pop-up blocker silently getting in the way, even though there's no pop-up and all of the other Scalr pages work.  I'll be sure to check that first before I post again.

Thanks for your help.