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A Guide to Customer Service Skills for the Service Desk Professional
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A Guide to Customer Service Skills for the Service Desk Professional Info
The Third Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill required to provide effective customer support and provides proven techniques for implementing the concepts. Research, references, and resources have been updated in each chapter, and ITIL vocabulary and concepts are reflected throughout the text. New information is also incorporated, such as a discussion of general trends currently affecting the information technology industry and technology trends affecting the service desk. The text focuses on...Just for this wonderful cost, the A Guide to Customer Service Skills for the Service Desk Professional is greatly recommended and is a well known choice with most persons. A Guide to Customer Service Skills for the Service Desk Professional have provided some great details and this good results in good importance.
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