Office COAs not working

[Charles Brennick]

We recently received a batch of Office COAs that aren’t working correctly.  When we activate Office we are getting the error message that says the key has been activated the maximum number of times.  But these keys have never been used. 

 

Is anyone else experiencing this problem?  Or has anyone experienced this problem in the past?  Any fixes?

 

Thanks

Charles

 

************************
Charles Brennick | Director
(206) 310-4547 direct line 
www.interconnection.org

3415 Stone Way N
Seattle, WA 98103

 

[jim....@comcast.net]

I have had the same issues. The telephone number that I have been given for
resolving the issue through Microsoft is 888-571-2048 but I haven't tried it yet.

 

Jim Finch
JF Industries, LLC.
Occam BLC-6000 and Calix B6 Buy / Sell / Repair
"Golden Rule Recycling"
jim....@comcast.net
(404)-697-3996

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From: "Charles Brennick" <bren...@interconnection.org>
To: refurb...@googlegroups.com
Sent: Thursday, July 2, 2015 11:25:47 AM
Subject: [Refurbishers List] Office COAs not working

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[jim....@comcast.net]

Just FYI, this is the recent response that I received:

Hello Jim,

 

Thank you for contacting the Registered Refurbisher Program.

 

We understand that you are having difficulties to activate Windows 7 Pro product keys. We are sorry to hear that you are experiencing this issue.

 

However, please be advised that the Regional Service Center for the Registered Refurbisher Program provides support exclusively relating to your RRP membership. We do not provide technical or activation support. Please contact the Activations Team directly at: 888-571-2048 (press 0 repeatedly until you reach a representative) for further assistance. The team is available 24 hours a day, 7 days a week.

 

We also suggest you access one of the forums that discuss refurbisher issues such as installations inquiries.

http://technet.microsoft.com/en-us/library

https://groups.google.com/forum/#!forum/refurbishers

http://forums.techsoup.org/cs/community/f/

 

 

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From: "jim finch" <jim....@comcast.net>
To: refurb...@googlegroups.com
Sent: Thursday, July 2, 2015 11:43:36 AM
Subject: Re: [Refurbishers List] Office COAs not working

[Pat Furr]

We have also encountered the same problem and answer.  We only had a handful fail to activate but thanks for sharing the contact number.  We’ll have to give it a try.

Pat

[Stephen Brown]

There is a similar discussion in this Group, under the subject “HELP!”, on 3/28/14. It seems to be about the same problem, and the approaches to fixing.

Ruth at C2SDK seems to have one (awkward, annoying) remedy – re-entering and possibly activating by phone.

 

Stephen Brown

 

From: refurb...@googlegroups.com [mailto:refurb...@googlegroups.com] On Behalf Of Charles Brennick
Sent: Thursday, July 02, 2015 8:26 AM
To: refurb...@googlegroups.com
Subject: [Refurbishers List] Office COAs not working

 

We recently received a batch of Office COAs that aren’t working correctly.  When we activate Office we are getting the error message that says the key has been activated the maximum number of times.  But these keys have never been used. 

--

[Bill Buehler]

We bought 70 Office COA. I had to install all but 5 by telephone.

Bill

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From: refurb...@googlegroups.com <refurb...@googlegroups.com> on behalf of Pat Furr <cfcin...@gmail.com>
Sent: Thursday, July 2, 2015 1:00 PM
To: refurb...@googlegroups.com
Subject: RE: [Refurbishers List] Office COAs not working

 

[Charles Brennick]

We bought 900 COAs.  Microsoft support says activate by phone, which is not realistic.  I’m trying to figure out another fix.

 

Charles

 

************************
Charles Brennick | Director
(206) 310-4547 direct line 
www.interconnection.org

3415 Stone Way N
Seattle, WA 98103

 

[Jim Smith]

Same here but only some and no apparent pattern to the condition.

[CHARLES MCCOLM]

Not sure if this helps: try right clicking on one of the office programs and running as administrator for the activation.  I think this is how we got around the issue. Even though we were logged in as an administrator account the only way activation worked for us was to run as administrator.  Originally I thought it was something in our process, but it sounds like a big problem. Plmk if it works.

Sent from my Samsung Galaxy smartphone.

[Ryan]

Are any of you using OSPP to activate? The few times this happened to me in the past it would work using OSPP.

Ryan Mc.

[Brendan Schmolz]

We had this issue at one time as well. We had a large quantity of COAs that this was happening too, after several emails to Microsoft they finally agreed to replace the defective COAs and ordered us to destroy the bad ones. I have learned you need to be pretty patient and insistent with the Microsoft refurbishers team, eventually they will help more then just giving you the number to call for activation. It doesn't help that when you do call and speak to someone at Microsoft, most of them have no clue what the MRR program is...

Happy 4th!!

Brendan Schmolz

RET3 

Sent from my iPhone

[Charles Brennick]

Here’s an update on the bad COA issue for refurbishers who have experienced the same problem.   We were told this is a known issue and a fix is in the works.   It turned out that most of the COAs worked.  Just the COAs at the beginning of the roll were bad.  Once that was pointed out we had a work around. 

 

Regards

Charles

 

************************
Charles Brennick | Director
(206) 310-4547 direct line 
www.interconnection.org

3415 Stone Way N
Seattle, WA 98103

 

[Willie Cade]

Charles,

 

Thanks for your leadership on this issue.

 

Willie Cade | CEO |  PC Rebuilders & Recyclers

  4734 W. Chicago Ave., Chicago, IL 60651 |www.PCRR.com

 wil...@pcrr.com | office: 773-545-7575 x 7002

  Stay in touch: LinkedIn |  Facebook | Twitter | Our site

 

  Join us in New Orleans Nov. 2-4, 2015 | http://www.ereuseconference.com/

 

[jim....@comcast.net]

Dear God in heaven, I ordered twenty Office 2010 citizenship licenses and the first
four do not let me activate them. I decided to use the telephone number that Microsoft

had provided to me and I am still on the call after 45 minutes and being disconnected once.

 

This is onerous!!

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From: "jim finch" <jim....@comcast.net>
To: refurb...@googlegroups.com

Sent: Thursday, July 2, 2015 11:45:48 AM

[Ryan]

Have you tried activating with OSPP? In many cases I can activate using this tool when the other one does not work.

Ryan Mc

[jim....@comcast.net]

When the Microsoft person logged on to the computer to have Office activated I think
that they indeed were using OSPP. How is that done Ryan? I have four more systems

to get ready for a local food bank's computer lab. 

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From: "Ryan" <rizzim...@gmail.com>
To: refurb...@googlegroups.com
Sent: Thursday, July 23, 2015 3:51:44 PM

[Ryan]

Hi,

I wrote down the process here on the list on 11/01/13. Here is a link the at should jump right to it.

https://groups.google.com/forum/#!searchin/refurbishers/ospp/refurbishers/aIATAQDeCoI/C5EvosJrWhwJ

Ryan Mc.

[Ryan]

I forgot to add. To review all the things OSPP does use:

/? to get the details

Ryan Mc.

On 07/23/2015 02:09 PM, jim....@comcast.net wrote:

[jim....@comcast.net]

LOL! That's exactly what I watched the Microsoft tech do live on the computer screen.

Thanks Ryan!!

 

Jim

 

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From: "Ryan" <rizzim...@gmail.com>
To: refurb...@googlegroups.com

Sent: Thursday, July 23, 2015 5:14:39 PM

[Jim Smith]

Recently someone posted a reply about using a product key from YouTube as a temporary measure to do the install of Office and subsequently there was a set of instructions about using a vbs script to change the key for activation.  For the life of me I can't find that thread even though I thought I saved the email.

Can someone provide a link to that post or forward that link to me?

Thanks

[Jim Smith]

I found it so disregard the request.

On Thursday, July 2, 2015 at 11:25:51 AM UTC-4, Charles Brennick wrote: