On Wed, 22 Jun 2016 10:00:54 -0500, Tim Wescott <
t...@seemywebsite.com>
wrote:
>On Tue, 21 Jun 2016 15:32:26 -0500, dpb wrote:
>
>> On 06/21/2016 1:42 PM,
et...@whidbey.com wrote:
>>> On Tue, 21 Jun 2016 13:14:18 -0500, dpb<
no...@non.net> wrote:
>>>
>>>> On 06/21/2016 12:52 PM,
et...@whidbey.com wrote:
>>>> ...
>>>>
>>>>> ... The last 4000 inserts my customer has provided are from Re-Coil.
>>>>> These inserts have been really troublesome.
>>>> ...
>>>>
>>>>> ... So we are looking for inserts that can be trusted. ...
>>>>
>>>> No direct help, no sorry; sounds like a problem indeed.
>>>>
>>>> It appears Recoil is an ALCOA product; they're hardly a fly-by-night
>>>> outfit. Have you contacted their engineering support with your tale
>>>> of woe? I'd expect them to have solutions/guidance.
>>> Recoil=NO HELP. Just salsemen who complain.
>>> Eric
I've installed exactly 2 STIs in projects in my life, but both were
Heli Coil and both installs went quickly and smoothly. More often,
when I worked as a mechanic, other machine work had to be done, so the
machinists did broken stud repairs for me.
>> "What We Offer:
>> The most extensive range of wire thread inserts and thread repair
>> products in a wide variety of sizes and thread forms.
>> Ex-stock availability on a huge variety of both standard and special
>> products.
>> Optimum installation efficiency achieved by the latest high precision
>> tooling and years of development experience.
>> Comprehensive technical support from our dedicated, multi-lingual
>> European support team.
>> ...
>> Contact Information James Baumgartner Customer Service Supervisor North
>> America
317.704.8852
>>
>> There's an email form for assistance at
>>
>> <
http://www.alcoa.com/fastening_systems_and_rings/aerospace/en/general/
>contact_afs.asp?contact_recp=1>
>>
>> I wasn't aware of Alcoa Fastening Systems; seems they're Melbourne-based
>> manufacturing with a US operations headquarters in Indianapolis.
>>
>> I worked on some upgrade control systems at the rolling mill facility in
>> Alcoa, TN, a number of years ago, but they're the "soda-can by the mile"
>> bunch...
It can be tedious working with large corporations.
>> I'd surely yell (loudly) with the troubles you're having all the way to
>> the president if had to before I just slunk away...
Ditto. But only if it's too costly to simply walk away from said
company and find a decent one.
>I try to be sensitive to a vendor's desires -- at least when their
>actions are saying "we desire that you not be our customer". Just as it
>almost never works to hire back someone you've fired, it almost never
>works to try to arm-twist a vendor into being something they're not.
Ditto again. I immediately respond negatively to non-responsive
companies, then try to let as many people know about said buttwipes so
they don't make the mistake I have.
>I'd hesitate to elevate things to the VP or director of NA operations
>level, because I'm not sure that I'd want to work with a sales or service
>guy whose just got an ass whupping because I complained to his boss's
>boss's boss.
Yeah, there's a chance it could cause more strife, but I'd think most
would instantly become your buddy so they could get satisfaction
feedback from you to give to the big boss, showing that they learned
their lesson and took care of you. The few times I've had to do this,
I let the guys know that it wasn't personal, it happened simply
because someone in their department totally screwed the pooch. Some
acknowledge that, others lay the blame on coworkers. I try to figure
out who really caused it and include that in my feedback to the big
boss once the problem is solved.
Similar: I recently responded to a Target ad and went to purchase a
wire baker's rack and wheels. I got there the day after the ad came
out and couldn't find either item on their shelves. After half an
hour, seeking people who could help me, we finally found a hidden box
with the rack I wanted. No wheels, but they said they'd have stock in
a week or so. I bought the rack and trekked the 30 miles home. There
was a feedback request on the sales slip, so I squeaked about the
hassle. 2 days later, the inventory manager (some specialized title)
emailed and then called me. He apologized that the items weren't in
stock and said he'd make up for it by giving me the wheel set. When I
told him it was a hassle to trek the 60 mile round trip, he responded
by sending them to my house, gratis. They showed up within the week
with 4 coupons worth $3 each for purchases at Target. THAT is
customer service. I thanked him personally and left similar feedback
about him on the corporate website.
>I might send a letter about why I was switching to Heli-
>coil for the foreseeable future, though.
Absolutely. Try to find the CEO and get the letter (or email) there.
Screw the lower ranks who've already ignored you. I feel that it's
important to let the top guys know so they can rid themselves of the
idiots working for them and make their companies more responsive to
the needs of their customers.
--
Experience is a hard teacher because she gives
the test first, the lesson afterwards.
-- Vernon Sanders Law