On Fri, 12 Aug 2016 13:19:58 -0500, "W. Wesley Groleau"
<Grolea...@FreeShell.org> wrote:
>On 08-12-2016 00:56, John B. wrote:
>> You are confusing me. If you have a contract for insurance than
>> doesn't that contract specify the conditions under which money is to
>> be paid, proof of loss or damage required for payment to be made, the
>> period of time required to assess the evidence prior to payment being
>> made and so on?
>
>There are a lot of things a big company can do, and different ones do
>different things. Some of them may be
>
> - Do nothing and hope the victim is one of those that doesn't have
> the energy or initiative to follow up.
>
> - Nit-pick everything the insured sends until the time limit has passed
> and then claim they didn't submit a proper claim in a timely manner.
>
> - Split hairs about some word in the twenty-page contract that the
> insured didn't read to say that the incident is not covered.
>
> - Make an outright lie about what's covered, and then if the insured
> turns out to be one of the two percent who not only reads the
> policy, but understands it, say, "Oh, sorry," and then pay it.
>
> - Pay, and then refuse to renew the policy.
>
> - Be decent and ethical and just pay.
>
> - Or pay because you understand the importance of appearing to be
> decent and ethical.
You sound as though an insurance company is somehow not bound by laws,
which hasn't been my experience to date, as I think I have mentioned.
In fact most, is not all , of your comments, above, would seem to
place the insured in the position of "The Fool".
The Insured didn't read the contract? Or didn't understand the
contract? Well Dah.
The company doesn't reply in a timely manner? Aren't your
communications in the form of either registered mail or delivered
messages with receipt of delivery requested?
Lied about what is covered? That is fraud and is, I believe,
punishable by the courts.
>Different companies have different strategies. Since the Thai are also
>human beings, I suspect the situation there is similar.
I don't know about all Thai companies as I've not had experience with
that many, but my wife has had a series of these "pay every month and
get a big slug back after 10 years" insurance policies. Which operated
exactly as stated in the agreement. I've dwelt with a number of Thai
construction companies and they don't seem to cheat any better or
worse than any other construction company, but when one employs a
sub-contractor one watches him like a hawk.
>I have a claim in progress for the damage done to my bicycle by
>StarPeru. The insurance company says I have to include in my claim
>StarPeru's written response to my complaint. Not within my power to
>force an airline in another country to put on paper what they already
>told me verbally. I'm counting on the honesty and ethics of the company
>that sold me the policy to apply pressure to the actual underwriter.
I can't comment on that as here, at least, individual airlines have
individual policies and state them quite clearly, both in writing and
verbally. Generally speaking, that damaged or missing "baggage" will
be compensated for with a cash payment of "X" dollars. I believe that
there is an option for some sort of extra coverage for valuable goods
but I am not familiar with that.
--
cheers,
John B.