[QLab] Subject: CRASH/HANGS
Smith, Andy
Out of interest, what os are you running, and what graphics cards are
you on?
Reason I ask is that I have had major problems with my mac pro running
osx10.6.4 with nvidea gt7300 cards. Everything I am doing seems to end
in the pin wheel of doom!! Spent 6 hrs last night wiping my disk &
re-installing osx, then updating, so hopefully today it will all work
for me!!
Oh, I'm running mac pro 2.66 with 4gb ram & 2 graphics cards.
Does anyone else have problems here, or could it be my graphics card? In
which case, what would be a good replacement?
Thanks
Andy C. Smith
Technical Manager
South Holland Centre
Market Place
Spalding
Lincolnshire
PE11 1SS
01775 764872
--------------------------------------------------
Date: Mon, 1 Nov 2010 18:26:37 -0400
From: Robert Graham <robert...@salve.edu>
To: "QL...@lists.figure53.com" <QL...@lists.figure53.com>
HELP!
I'm trying to run a integrated video/audio show, using an M-AUDIO
Profire 610, and Video output on 4 (3 projectors + system /control
monitor) dual PCI ATI RADEON 5770 outputs. The mac sees the screens
fine, but QLab keeps crashing; there is no consistent action that causes
the "pinwheel of doom," though I'm beginning to suspect some sort of
firewire synchronization problems. We're in tech for a Thursday
opening.
All advice appreciated.
System Info:
Model Name: Mac Pro
Model Identifier: MacPro5,1
Processor Name: Quad-Core Intel Xeon
Processor Speed: 2.8 GHz
Number Of Processors: 1
Total Number Of Cores: 4
L2 Cache (per core): 256 KB
L3 Cache: 8 MB
Memory: 12 GB
Processor Interconnect Speed: 4.8 GT/s
Boot ROM Version: MP51.007F.B01
SMC Version (system): 1.39f11
SMC Version (processor tray): 1.39f11
Robert Graham
Resident Designer/Technical Director
Salve Regina University/Casino Theatre
(401) 341-2442
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Robert Graham
Ours appears it may be related to a networking setting. We're getting the network policies removed today, so we'll hope that solves the issue.
Robert Graham
Resident Technical Director/Designer
Salve Regina Theatre Arts/Casino Theatre
401-341-2442
robert...@salve.edu
"Without Art, the crudeness of reality would make the world unbearable." -- George Bernard Shaw
Robert Graham
which is apparently actually newer than the most recent release; the hazards of buying a new machine?
Any advice is greatly appreciated.
Robert Graham
Resident Designer/Technical Director
Salve Regina University/Casino Theatre
(401) 341-2442
________________________________________
From: qlab-b...@lists.figure53.com [qlab-b...@lists.figure53.com] On Behalf Of Robert Graham [robert...@salve.edu]
Sent: Wednesday, November 03, 2010 6:52 AM
To: Discussion and support for QLab users.
Subject: Re: [QLab] Subject: CRASH/HANGS
Calliope Georgousi
Calliope Georgousi
BSc Multimedia Technology
& Design @ Brunel University
Rose House Farm Annex
133 Jersey Road
Osterley
TW7 4QP
London
UK
www.calliopemuse.co.uk
Mob tel: +44 (0) 7564 042023
skype name: calliope8
Christopher Ashworth
In my prior (off-list) email I suggested using Activity Monitor to sample QLab if it hangs again -- that suggestion still stands. Getting that information may indicate more about what is going on when the problem occurs.
Launch Activity Monitor (/Applications/Utilities/Activity Monitor.app), select QLab in the list, and press the "Sample Process" toolbar button. Then send me a copy of the result.
Also, I don't know if you removed the WMV plugin, but I would suggest doing that as well.
Best,
Chris
On Nov 3, 2010, at 4:39 PM, Robert Graham wrote:
> Disabling the networking has not worked. Apparently, the build of the OSX 10.6.4 is "custom" to this new Mac Pro -- I'm using build Build 10F2521
> which is apparently actually newer than the most recent release; the hazards of buying a new machine?
>
> Any advice is greatly appreciated.
>
________________________________________________________
sam kusnetz
> Believe it or not, I think we're actually more or less on the same page here. The common cases are the important thing, and QLab should be only as complex as necessary -- and no more so.
awesome. i believe it.
this is all really great food for thought.
cheers
sk
Robert Graham
We've pulled WMV and all networking policies from the machine.
Robert Graham
Resident Designer/Technical Director
Salve Regina University/Casino Theatre
(401) 341-2442
________________________________________
From: qlab-b...@lists.figure53.com [qlab-b...@lists.figure53.com] On Behalf Of Christopher Ashworth [ch...@figure53.com]
Sent: Wednesday, November 03, 2010 4:52 PM
To: Discussion and support for QLab users.
Subject: Re: [QLab] Subject: CRASH/HANGS
Hi Robert,
Christopher Ashworth
> Hi Chris, I assume you're suggesting to sample QLab when it Hangs, and not when it appears to be running in a stable state.
Correct.
> We've pulled WMV and all networking policies from the machine.
Great, just wanted to make sure. I'm not entirely sure I know what a networking policy is on OS X, but as long as networking is off that's a good step.
Best,
Chris
Robert Graham
The first file is from an initial freeze, and the second from a freeze that occurred after a force exit and restart of QLab as we were trying to recover.
Robert Graham
Resident Designer/Technical Director
Salve Regina University/Casino Theatre
(401) 341-2442
________________________________________
From: qlab-b...@lists.figure53.com [qlab-b...@lists.figure53.com] On Behalf Of Christopher Ashworth [ch...@figure53.com]
Sent: Wednesday, November 03, 2010 5:28 PM
To: Discussion and support for QLab users.
Subject: Re: [QLab] Subject: CRASH/HANGS
On Nov 3, 2010, at 5:23 PM, Robert Graham wrote:
Christopher Ashworth
After working with Robert over the weekend, we *think* we've tracked this down to some overheating video cards in their desktop machine.
The video cards were installed next to each other and (my understanding is) they were actually touching in that configuration. Robert moved one card to a further slot and took other steps to increase air flow. This seems to have fixed the problem. With the exception of one crash, all runs since then have been clean. The exception took place when a piece of clothing had been placed next to the back of the machine, possibly causing it to heat up again.
Just wanted to update the list with this further information.