Phusion passenger 3.0.12 - error for file=ext/apache2/Hooks.cpp:786

[Judith Cornelius]

Hello,

I'm facing a problem on the application server with the below error written in the /usr/local/apache2/logs/error_log :

file=ext/apache2/Hooks.cpp:786 time=2015-11-19 15:50:22.467 ]: Either the vistor clicked on the 'Stop' button in the web browser, or the visitor's connection has stalled and couldn't receive the data that Apache is sending to it. As a result, you will probably see a 'Broken Pipe' error in this log file. Please ignore it, this is normal. You might also want to increase Apache's TimeOut configuration option if you experience this problem often.

My application server also become very slow to be accessed.

Appreciates any help in advance. 

Thanks in advance.

Regards,

Judith

[Daniel Knoppel]

Like the error message said "Please ignore it".

Are you really using Passenger 3? It is no longer supported, you can try upgrading to 5, which is faster and has better diagnostics (among many other improvements).

- Daniel

[Judith Cornelius]

Thanks Daniel for the reply.

Im still using passenger 3. The error was rectified after a checking on the network firewall setting. 

:-D