Okay. Unless someone else has an opinion, I would say this is a Sencha Touch or Jquery problem.
My wild and random guess is you are writing a SPA (Single Page Application). That seemes to be very popular. As such, you can verify this to yourself by checking to see if you wrote a "routing table". If so, you very likely have a SPA.
If you are using building SPA, the JQuery or Sencha Touch control the scrolling. Another random guess is they don't have the proper screen size, so they aren't getting it right.
In any case, putting aside my wild guesses, this appears to be a sencha touch issue. It would best if you followed up on that forum.
Make sure you give them the information below and also give them the model # of you problem phone. Samsung makes dozens of phones. They will need the model number to track down the issue.
https://www.sencha.com/forum/Best of Luck,
Jesse