[otrs] SessionID Invalid!
Wes Plate
OTRS has been killing me lately with it kicking me out with a message saying
Invalid "SessionID Invalid!". It has happened when traveling and using my
laptop on a WiFi network but it usually happens on my iPhone when I'm NOT on
a WiFi network, either Edge or 3G.
The way it works is this: I log in and view the Queue. I might be able to
zoom in on a ticket, but sometimes I get kicked out when I click Zoom. If I
log back in, I get to see the zoomed ticket. Then I click "Empty Answer" to
reply. I get kicked out. I log back in and I go to the Compose screen. I
type my response, I click send and I get kicked out. I can log back in but
my response has been lost.
We have OTRS 1.3 installed, is there a way to config OTRS to use cookies or
something that will prevent these crazy "SessionID Invalid!" messages?
Please.
--
Wes Plate
Automatic Duck, Inc.
http://www.automaticduck.com
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Torsten Thau
Hash: SHA1
Hi Wes,
Wes Plate schrieb:
> We have OTRS 1.3 installed, is there a way to config OTRS to use
cookies or
> something that will prevent these crazy "SessionID Invalid!" messages?
...maybe you should have a look at the Config.pm/SysConfig-key
"SessionCheckRemoteIP". I don't know if it's already available in 1.3
but your symptoms describe pretty much what this param causes for some
dial-up connections.
regards, Torsten Thau
- --
Torsten Thau, Dipl. Inform.
c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz
phone: +49 371 5347 623
cell: +49 176 66 680 680
personal pgp-key: 0x93E0A174
fax: +49 371 5347 625
http://www.cape-it.de
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Wes Plate
> ...maybe you should have a look at the Config.pm/SysConfig-key
> "SessionCheckRemoteIP". I don't know if it's already available in 1.3
> but your symptoms describe pretty much what this param causes for some
> dial-up connections.
I don't see anything in /opt/otrs/Kernel/Config.pm about the Session so I
guess what you're describing is only in newer OTRSs.
Anyone other help? Thanks.
--
Wes Plate
Automatic Duck, Inc.
http://www.automaticduck.com
Michael Webber
Nils Breunese (Lemonbit)
> Try looking in otrs/Kernel/Config/Default.pm
But never edit Default.pm. If you want to change a default setting,
copy it to Config.pm and then set your preference. Or even better:
change it through SysConfig if available. OTRS 1.3 is pretty old by
the way.
Nils Breunese.
Wes Plate
> OTRS 1.3 is pretty old by the way.
I know. We once went to 2.x and my users hated it so we quickly went back.
I know that some day we need to try it again.
--
Wes Plate
Automatic Duck, Inc.
http://www.automaticduck.com
Wes Plate
>> Try looking in otrs/Kernel/Config/Default.pm
>
> But never edit Default.pm. If you want to change a default setting,
> copy it to Config.pm and then set your preference. Or even better:
> change it through SysConfig if available.
What would I look for in Defaults.pm? Thank you.
--
Wes Plate
Automatic Duck, Inc.
http://www.automaticduck.com
Torsten Thau
Hash: SHA1
>>> Try looking in otrs/Kernel/Config/Default.pm
>> But never edit Default.pm. If you want to change a default setting,
>> copy it to Config.pm and then set your preference. Or even better:
>> change it through SysConfig if available.
>
> What would I look for in Defaults.pm? Thank you.
>
>
the same as mentioned above: "SessionCheckRemoteIP". If you find it,
make a similar entry in Config.pm but set the value to "0".
regards, Torsten Thau
- --
Torsten Thau, Dipl. Inform.
c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz
phone: +49 371 5347 623
cell: +49 176 66 680 680
personal pgp-key: 0x93E0A174
fax: +49 371 5347 625
http://www.cape-it.de
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