[otrs] how to set up a default queue

[Silver springs]

Hi All.

 

How do I make a single queue to a default queue in the customer portal of OTRS ? When a customer logs in , they should see one and only that queue.

 

Winter.

[Marco Vannini]

Hi Silver,

Argument that have been threated many time...  BTW set the default queue in SysConfig

Ticket -> Frontend::Customer::Ticket::ViewNew

 

CustomerPanelOwnSelection:
Here you can insert the Queues, which the customer can select in the Customer-Interface.

 

HTH

 

MV

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