Services Down

[Tom Thorpe]

Hey Everyone,

I'm noticing connectivity seems to be down this evening - I can't access https://datafeeds.nationalrail.co.uk, the FTP feeds, or the stomp port.

Just wondering if this is just me?

Thanks,

Tom

[Lee Fortnam]

This you are right, the last FTP file I picked up was at 21:10 this evening and nothing since.

Regards,

Lee

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[Tom Thorpe]

Ok thanks for the confirmation Lee!

I've emailed support, but always like to make sure it's not just me before raising a false alarm :-)

Cheers,

Tom

On Wednesday, October 11, 2017 at 9:55:31 PM UTC+1, Lee Fortnam wrote:

This you are right, the last FTP file I picked up was at 21:10 this evening and nothing since.

Regards,

Lee

On 11 October 2017 at 21:53, Tom Thorpe <sp...@tomthorpe.co.uk> wrote:

Hey Everyone,

I'm noticing connectivity seems to be down this evening - I can't access https://datafeeds.nationalrail.co.uk, the FTP feeds, or the stomp port.

Just wondering if this is just me?

Thanks,

Tom

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[David Higginbottom]

All,

 

We currently have an issue with our data centre provider.

The instance is unreachable.

We’re looking into the issue and hope to have it resolved shortly.

 

Apologies for any inconvenience.

 

Kind regards

 

David Higginbottom

Head of Support

Digital Systems Group

CACI Limited

5th Floor 

8 St Paul’s Street

www.caci.co.uk

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[Tom Thorpe]

Many thanks for the update and quick response David 

[Tom Thorpe]

Seems to be all back up and running again now.

Thanks again for your quick response out of hours.

Tom

[Lee Fortnam]

Confirmed here also. 

Thanks. 

Lee

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[David Higginbottom]

Apologies to all for any inconvenience caused by the downtime.

There was a server level issue at our data centre which had caused the instance itself to become unresponsive.

The instance proved difficult to stop and also took a number of attempts to start once we did managed to stop it, hence the delay in getting the system back up and running.

 

Everything looks ok now so we should be back to normal.

 

Kind regards

 

David Higginbottom

Head of Support

Digital Systems Group

CACI Limited

5th Floor 

8 St Paul’s Street

www.caci.co.uk

 

 

 

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