User name or password is invalid

[David Turner]

Hi,

At 23:32:42 last night my connection to the Network Rail feeds failed with a timeout (it had been connected quite happily for over 18 days) and it is now telling me that my user name or password is invalid every time I try to reconnect (now every 60 seconds).

What should I do to fix this?

Cheers,

David

[Peter Hicks]

Hi David

Try logging in to the web interface and checking to see if your account has been deactivated.  If so, click the button to reactivate it.

Peter

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[David Turner]

Right, I've done that. It says "Pending", i.e. "account will be made active when there is capacity on the system". This is a bit annoying. Have I done something wrong? I've been using the same program to access the feeds for 2.5 years and haven't been falling behind or opening up loads of connections or anything that might count as abuse, so how come I've been deactivated?

On 20 November 2016 at 15:37, Peter Hicks <peter...@poggs.co.uk> wrote:

Hi David

Try logging in to the web interface and checking to see if your account has been deactivated.  If so, click the button to reactivate it.

Peter

On Sun, 20 Nov 2016, 15:16 David Turner, <dave.c...@gmail.com> wrote:

Hi,

At 23:32:42 last night my connection to the Network Rail feeds failed with a timeout (it had been connected quite happily for over 18 days) and it is now telling me that my user name or password is invalid every time I try to reconnect (now every 60 seconds).

What should I do to fix this?

Cheers,

David

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[George Goldberg]

On 20 November 2016 at 16:57, David Turner <dave.c...@gmail.com> wrote:

Right, I've done that. It says "Pending", i.e. "account will be made active when there is capacity on the system". This is a bit annoying. Have I done something wrong? I've been using the same program to access the feeds for 2.5 years and haven't been falling behind or opening up loads of connections or anything that might count as abuse, so how come I've been deactivated?

This is the same problem I've been grumbling about for a year or so now. Last time I brought it up - a couple of weeks ago - I heard from CACI support that they think they might finally have found the cause (which was something along the lines of: there's a timer counting down the time until accounts expire, and it is only reset on sending a DISCONNECT frame over STOMP, thus it is never getting reset if you have a connection to the feed you never deliberately disconnect).

No word on if they've verified this and applied a fix yet though, so we'll just have to wait and see...

--

George