Hi, Jason
Mozilla is in the process of hiring a new contractor to restart active maintenance of this package. The BA also has a new developer who will be taking a look at the Backpack, among other work. In addition, DigitalMe is dedicating some resources to necessary improvements in the Backpack.
Can you describe your issue, and we could get on the same page about it. If you'd like to arrange a time to call, I'm quite flexible tomorrow or Friday (PST)
Nate Otto
Interim Director, Badge Alliance