Repair of SuperMicro Motherboard With Bent Processor Pins

[Robert L Cochran]

Greetings!

I have a recently purchased SuperMicro motherboard, the H8SGL-F-O, which refused to POST or show any video when I turned the completed system on. I sent it back to the seller, Newegg.com, as an RMA. They inspected the board and emailed me to say the processor contact pins on the processor socket are "bent beyond repair." They cancelled the RMA and returned the board to me.

Accepting that the socket pins are bent, is this a repairable item? This board is a socket G34 for AMD Opteron 6100/6200 series processors. I have opened a support case with Supermicro to see if they can repair the board. I am wondering if anyone on this list has an opinion about whether it can be repaired. If it can be, what price would you want to attempt the repair for me? Please contact me offlist if interested.

Thanks

Bob Cochran
Greenbelt, Maryland, USA

[Matt Joyce]

I would assume they mean the pins on the CPU are bent beyond repair.  This happens fairly often when people who don't know what they are doing try to drop a CPU into a socket and end up forcing it into place rather than letting it lock in on its own.

Oddly enough the motherboard usually survives such a thing while the CPU is not always as lucky. 

You may wish to examine the CPU and the socket for physical damage.  ( Post pics if concerned ).  And maybe just replace the CPU.

-Matt

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[c f]

Socket G34 is a 'land grid array' (LGA), where the CPU has completely flat pads and the socket contains spring-loaded pins.

 

 It sounds like the pins in the socket are damaged. You can try to very carefully repair it using jewelers-type tools, but your odds seem low. We use similar sockets for asic testing sometimes, and you can occasionally tweak a stuck spring-pin using compressed air or a very tiny pick of some sort, but it is difficult.

[Matt Joyce]

oof

[shawn.hennessey]

Why is new egg sending it back to you you received a defective board they should be replacing it I would push for that before trying to fix it

[Robert L Cochran]

Because in this case, the fault really is mine, folks. I think I applied too much oomph when I was closing the hold down lever over the processor. It had jammed he little hold down plate tight on the processor, and I pressed too hard on it. Oh well.

With respect to Matt's comment, I know what I am doing, but mistakes happen. Smile. The motherboard has long since been replaced and the very same processor is doing great in its new, unbent, home. I was a lot more cautious when I installed the processor the second time around, and was rewarded.

I just want to try to salvage my $255 motherboard if I possibly can. Supermicro emailed me to say I could request an RMA, but the person responding gave no other details.

Thanks

Bob

[Matt Joyce]

Everyone makes mistakes.  Even the experts.  Ain't nothing wrong with an opportunity to exce--- learn.

-Matt

[Joshua Laferriere]

fyi, supermicro will not touch a board with bent pins.

I had bent bins apparently on a board and they wouldn't touch it.  The new board I got, I bent the pins again!  I swear, these G34's are so delicate.

[Eric Berger]

Had the same "problem" with newegg once, where they said i bent the pins but i didn't.  They refused the RMA i asked for via email.  Try complaining publicly via Facebook and Twitter.  That got my board RMA'd by them.

 

-e

Nullius in verba
Sum Ergo Cogito

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[Matt Joyce]

amex.  always amex.

[Eric Berger]

Yes, always Amex, I agree.  BUT - when i finally convinced Newegg to honor the RMA they had suspended MY customer account for filing a credit card grievance against them.  I had to lift the Amex complain before they would send me the new board.  I checked with Amex first, and they said i was risking nothing by lifting the complaint long enough to get the board shipped, and i could always re-instate the complaint.  Anyway, Newegg eventually shipped the replacement, so there was no need t re-instate the complaint.

[Michael Zions]

Have you tried the usual mechanical pencil trick? It's worked for me with socket pins.

Also I've had great experiences with Super Micro support, so you might be OK.