GroupWise Threads, 820E Database Errors
David Hickok
Peter Wachs
we had the same problem due to hardware issues. We had normal CPU
utilization but relatively high disk requests (100-700). We changed the
disk controller and storage unit and the disk i/O's dropped to zero.
Peter
David Hickok wrote:
> Good Morning,
>
> I'm fighting with a weird GW 7.0.1 problem. For no super-obvious
> reason, I'm maxing out my Message Worker Threads (max 24) and hitting
> the upper limit (99) for C/S Handler Threads. I'm also receiving the
> following errors at the POA:
>
> The database facility reported error [820E] on user<xxx>.db
> Queuing message for retry because of: [820E]
>
> The user's FID (in the first error) varies. I'm receiving timeout
> errors on my clients (all my Win32 clients are in caching mode). I do
> have a large number (500'ish) of Outlook users POP'ing in but that
> hasn't changed.
>
> So far I've cycled the server and renamed the <Domain>\WPCSOut\OFS
> directory (there were 2,000+ messages in the "5" directory). The WPCSIN
> directories are clean/empty. Disk IO looks good (Current disk requests
> are moving right along) and CPU utilization typically bounces between
> 10-30%. My last TDR was on 12/16/2006.
>
> My POA statistics (uptime: 42 minutes) currently read:
>
> Processing Busy 81:24 C/S Requests: 50403
> Message Files: 3270
> App. Connections: 329 Requests Pending: 0
> Undeliverables: 2
> Files Queues: 96 Users Timed Out: 65
> Problem Messages: 0
>
> *_Environment_*
Harald van Bree
Normally a 820E error means that one of the db files is locked by an other
application then Groupwise agent(s).
It got be your backup software or anti virus software that has a file
locked.
If you search for the error code 820e you'll find different TID about this
error. They should get you in the right direction to solve this.
> Any thoughts would <HTML><HEAD>
> <META http-equiv=Content-Type content="text/html; charset=iso-8859-15">
> <META content="MSHTML 6.00.2900.3020" name=GENERATOR></HEAD>
> <BODY style="MARGIN: 4px 4px 1px; FONT: 10pt Tahoma">
> <DIV>Good Morning,</DIV>
> <DIV> </DIV>
> <DIV>I'm fighting with a weird GW 7.0.1 problem. For no super-obvious reason, I'm maxing out my Message Worker Threads (max 24) and hitting the upper limit (99) for C/S Handler Threads. I'm also receiving the following errors at the POA:</DIV>
> <DIV> </DIV>
> <DIV> The database facility reported error [820E] on user<xxx>.db</DIV>
> <DIV> Queuing message for retry because of: [820E]</DIV>
> <DIV> </DIV>
> <DIV>The user's FID (in the first error) varies. I'm receiving timeout errors on my clients (all my Win32 clients are in caching mode). I do have a large number (500'ish) of Outlook users POP'ing in but that hasn't changed.</DIV>
> <DIV> </DIV>
> <DIV>So far I've cycled the server and renamed the <Domain>\WPCSOut\OFS directory (there were 2,000+ messages in the "5" directory). The WPCSIN directories are clean/empty. Disk IO looks good (Current disk requests are moving right along) and CPU utilization typically bounces between 10-30%. My last TDR was on 12/16/2006.</DIV>
> <DIV> </DIV>
> <DIV>My POA statistics (uptime: 42 minutes) currently read:</DIV>
> <DIV> </DIV>
> <DIV> Processing Busy 81:24 C/S Requests: 50403 Message Files: 3270</DIV>
> <DIV> App. Connections: 329 Requests Pending: 0 Undeliverables: 2</DIV>
> <DIV> Files Queues: 96 Users Timed Out: 65 Problem Messages: 0</DIV>
> <DIV> </DIV>
> <DIV><STRONG><U>Environment</U></STRONG></DIV>
> <DIV> HP ProLiant DL380 G3 (Dual Xeon 2.8GHz, 2gb)</DIV>
> <DIV> NetWare 6.0 SP5</DIV>
> <DIV> GroupWise 7.0.1 (release)</DIV>
> <DIV> GWAVA 3.70</DIV>
> <DIV> MTA/POA/GWIA running on this server</DIV>
> <DIV> 200 caching users</DIV>
> <DIV> 500 WebAccess users (WA running on a separate box)</DIV>
> <DIV> 500 Outlook (POP) users</DIV>
> <DIV> 5 SOAP users</DIV>
> <DIV> </DIV>
> <DIV>A similar problem happened last week and mysteriously went away after about a day. I'd like to understand what's going on, however, so I can fix it and not just watch it and pray it gets better.</DIV>
> <DIV> </DIV>
> <DIV>Thanks for any suggestions/help!</DIV>
> <DIV> </DIV>
> <DIV> --David</DIV>
> <DIV> </DIV>
> <DIV>Any thoughts would </DIV>
> <DIV> </DIV>
> <DIV> </DIV></BODY></HTML>
Jim
Were you able to resolve this issue? I am also fighting a similar issue
after upgrading to GW7 SP1 ir. Same symptoms will appear when my GWIA is
going to abend the server because of a SendConvert Process.
Prior to this upgrade, my system was running for 4 months continous no
abends. Server is a Dell PE with 4 GB, dual xeon. POA have 700 users on it
although the MTA is server 2 other po's on separate servers. Total domain
users 1200.
Jim
>>> On 1/23/2007 at 7:40 AM, in message
<vfoth.5766$Sz4....@prv-forum2.provo.novell.com>, Peter