To: Whoever is responsible for technical support
Jim
I really didn't want to be on a "Mailing List" I just want support for
Thunderbird.
Do I mail a question or what?
Here is/are my question(s), anyway.
Why does Thunderbird change to inbox and not include the .jpg format
pictures when I forward an e-mail that contains .jpg's?
Thunderbird sends out the forwarded e-mail but the .jpg's are not
received. If I forward the e-mail containing .jpg.'s
to myself and try to save the pictures they are no longer .jpg's they
become "inbox". When I check my "Sent" folder, I see the pictures but
they are now saveable as "Sent". I can "insert" ,jpg's and they are
recieved as .jpg's but not so with a forwarded e-mail.
I don't recall from my days with Netscape Communicator ever having these
problems. I do, however, have recipients who are truly disappointed that
they do not receive the pictures I thought I sent. Is this something
new? Can you please advise me or should I try Eudora?
Confused/in a quandry
Jim
pen
attach the jpg's to your E-mail? Seems simple enough. Or look for an
ADD-ON?
However, if you're still unable to handle it, then go to the web site and
download the 3rd add-on which is called *withATTACH*
This does what your asking about and in case you over looked it add ons
are a major reason to use Thunderbird or did you forget?
pen
In case the previous was too much for you to handle here's the link
https://addons.mozilla.org/en-US/thunderbird/search?q=attach&cat=all
KristleBawl
Actually, it doesn't do what he wants, it just reminds you to manually
add the attachments. You still have to save them and then attach them,
instead of just forwarding the whole thing at once, intact.
It doesn't appear that anyone has written an add-on or extension that
can automatically include attachments when forwarding and email.
--
KristleBawl
Leonidas Jones
First a word on your problem.I just sent myself a test email using TB
3.0.b4, with a jpg attachment. The attachment was sent and received as
a jpg with no problem at all. have you sent a test to yourself, to check
this behavior?
A test with SeaMonkey 2.0 shows correct behavior as well.
Unfortunately, I don't have TB 2.0.0.23 installed here to test with.
Maybe someone who does can chime in.
Try sending a test email with a jpg attachment. The email address I use
here is valid.
Speaking of that, from the leadin to your post, its sounds rather like
you were hoping to to contact some sort of "support desk", to which you
could send an email with a question, and not have to wade through many
threads that do not relate to your problem.
While the non profit Mozilla project does have paid employees, they
don't have the resources to employ a team of support techs.
Rather we have these support newsgroups, where volunteers offer advice
to help those with problems. While developers do pop in to help, many
of us are users such as yourself, perhaps with a bit more experience in
using the program.
Note that I say newsgroups. These groups are hosted on an nntp server,
with the name news.mozilla.org. They are mirrored on the set of mailing
lists to one of which you have subscribed.
It really works much better as a newsgroup. I would suggest that you
open Account Settings and add a new newsgroup account for
news.mozilla.org, then subscribe to the group
mozilla.support.thunderbird. This has several advantages to you.
First, you will no longer find your inbox cluttered with copies of every
post made to the group. You will be able to open the newsgroup account,
and look just for replies to your thread. Setting your View options to
threaded view, then selecting to view only threads with unread messages
will make that easy.
You can also, as your convenience, read through other threads. Many
people find they solve their own problems just by reading threads on
similar problems.
If you need any assistance in setiing up the newsgroup acount, please
post back.
Lee
Bob Henson
Jim wrote:
> Why does Thunderbird change to inbox and not include the .jpg format
> pictures when I forward an e-mail that contains .jpg's?
> Thunderbird sends out the forwarded e-mail but the .jpg's are not
> received.
Sadly, forwarding in Thunderbird is broken and has been for years. There
seems to be no sign of the developers ever fixing it. I recently
switched back to Outlook for this very reason, but Thunderbird is *so*
much better in most regards that I went back to it. If you can live with
one or two glaring errors and omissions (the devs aren't interested in
fixing actually existing problems - only adding new bells and whistles
that no-one wants) it is still by *far* the best e-mail client around,
especially if you use OpenPGP for encryption. Even that is a good
example of what I say, Thunderbird with GnuPG/Enigmail is faultless,
but without the Enigmail extension it breaks PGP too. Thunderbird's
biggest asset is also it's biggest problem - it is a free, open source,
collaborative effort from unpaid developers (which is great) but as a
consequence you only get what those unpaid heroes are interested in -
not what really needs fixing in the real world.
However, I would still stick with it - I've tried all the e-mail clients
I can find, and none have *all* the features I want, and none are bug
free. If you don't want GnuPG then I'd go for Outlook, if you don't mind
paying hard cash for nearly all the extensions and plug-ins it needs to
make it workable.
Regards,
Bob
--
Remove "x" from address to e-mail
Bob Henson
Leonidas Jones wrote:
> First a word on your problem.I just sent myself a test email using TB
> 3.0.b4, with a jpg attachment. The attachment was sent and received as
> a jpg with no problem at all. have you sent a test to yourself, to check
> this behavior?
I got the impression that the OP wanted to forward pictures in-line -
most people do anyway - and that is broken in Thunderbird and has been
for ages. Forwarding in general needs a complete re-build - it's full of
bugs. The forward filter is another glaring error - it just doesn't!
Bob Henson
Jim wrote:
> Why does Thunderbird change to inbox and not include the .jpg format
> pictures when I forward an e-mail that contains .jpg's?
Another idea - try using "reply" instead of "forward", and then changing
the address to the one you want.
Jay Garcia
--- Original Message ---
Forwarding as attachment or inline works here with no problems at all. I
have been doing this with family for quite some time and has always
worked. Perhaps it is a problem going through certain ISP's.
--
Jay Garcia - Netscape/Flock Champion
www.ufaq.org
Netscape - Flock - Firefox - Thunderbird - Seamonkey Support
Jay Garcia
--- Original Message ---
>
It is not broken here, works flawlessly.
KristleBawl
> Forwarding as attachment or inline works here with no problems at all. I
> have been doing this with family for quite some time and has always
> worked. Perhaps it is a problem going through certain ISP's.
Question: when I forward inline I get a list of files
cid:1.(10 digit number)@web32107.mail.mud.yahoo.com
instead of images.
Is there a plain text only vs. HTML setting I'm not finding?
--
KristleBawl
KristleBawl
Yes, that's what I read, too, and I have the same behavior. I'm trying
to locate the setting that makes my replies and forwards all plain text.
However, the advice to "edit as new" is a very effective work around.
--
KristleBawl
KristleBawl
Instead of forwarding, try "Edit as new" and change the "To" and the
"From" fields to the correct addresses.
--
KristleBawl
Leonidas Jones
Its an account by account setting:
Tools>>Account Settings>>(account in question)>>Composition & Addressing
Uncheck the box for Compose messages in HTML format.
Lee
KristleBawl
Yes! That's exactly what I needed! Thank you! :-D
--
KristleBawl
Ken Whiton
*-* In Article <csadnTN6XuwYUmvX...@mozilla.org>,
*-* Jay Garcia wrote
*-* About Re: To: Whoever is responsible for technical support
> On 08.11.2009 04:36, Bob Henson wrote:
>
> --- Original Message ---
>
>> Jim wrote:
>
>>> Why does Thunderbird change to inbox and not include the .jpg
>>> format pictures when I forward an e-mail that contains .jpg's?
>>> Thunderbird sends out the forwarded e-mail but the .jpg's are not
>>> received.
>
>> Sadly, forwarding in Thunderbird is broken and has been for years.
>> There seems to be no sign of the developers ever fixing it. I
>> recently switched back to Outlook for this very reason, but
>> Thunderbird is *so* much better in most regards that I went back to
>> it. If you can live with one or two glaring errors and omissions
>> (the devs aren't interested in fixing actually existing problems -
>> only adding new bells and whistles that no-one wants) it is still
>> by *far* the best e-mail client around,
[ ... ]
> Forwarding as attachment or inline works here with no problems at
> all. I have been doing this with family for quite some time and has
> always worked. Perhaps it is a problem going through certain ISP's.
The problem is specifically with inline forwarding of messages
containing *embedded* images. AFAIK, there is no problem with
messages containing *attached* images. Unless you're dealing with
messages containing embedded images (which, naturally, requires both
viewing and composing in HTML) you won't encounter the problem, but it
definitely does exist.
Ken Whiton
--
FIDO: 1:132/152
InterNet: kenw...@surfglobal.net.INVAL (remove the obvious to reply)
Bob Henson
Ken Whiton wrote:
Precisely. Attachments are fine - but nearly all the HTML messages that
I want to forward (and everyone else's that I know of) have embedded
images and, as you confirm, they *do not* work, nor ever have done.
Herman Viaene
I just forwarded an e-mail with an embedded image (an animated one) to
another account of mine and it works perfectly - as it always did.
BTW: I normally don't embed images, but I created this one as a testcase
when one of my friends claimed it was impossible to forward an e-mail with
an animated gif embedded, and he is using Outlook.
So, I don't understand where the problem is.
Herman Viaene
Jay Garcia
--- Original Message ---
It also works with embedded images as well here ... and here's how:
In your account settings, choose "composition and addressing" and check
the box "compose messages in html format". Then in the message that you
received with an embedded image, choose to "forward as - inline". Send.
That's it, has always worked that way.
The main problem I see is if you are not set to compose in html format
you can't change that by a SHIFT+CLICK+FORWARD like you can with
SHIFT+CLICK+REPLY or WRITE. That's why you have to choose "compose in
html format" in order to FORWARD in html format. Seems like we need to
file a bug on this to change to html format when shift-clicking "forward".
Jay Garcia
--- Original Message ---
[snip]
> In your account settings, choose "composition and addressing" and check
> the box "compose messages in html format". Then in the message that you
> received with an embedded image, choose to "forward as - inline". Send.
> That's it, has always worked that way.
>
> The main problem I see is if you are not set to compose in html format
> you can't change that by a SHIFT+CLICK+FORWARD like you can with
> SHIFT+CLICK+REPLY or WRITE. That's why you have to choose "compose in
> html format" in order to FORWARD in html format. Seems like we need to
> file a bug on this to change to html format when shift-clicking "forward".
>
>
Forgot to mention you also have to be in "View => Message body as ..
html" when viewing. You can't view an inline image in "text mode".
Bob Henson
Jay Garcia wrote:
I have those settings here and it doesn't work. "Reply" shows the images
in the compose window, and will send them (by changing the e-mail
address to the forwarding address). Forward as inline doesn't show the
images in the compose window. There has to be something else that I (and
a lot of others) do or don't have set.
Jay Garcia
--- Original Message ---
After you set to compose in html, when you click on "Forward", is the
compose window in the html formatting mode?
Bob Henson
Jay Garcia wrote:
Yes, but all the images are missing.
Ken Whiton
*-* In Article <-_adnVzfcr1jsWXXn...@mozilla.org>,
*-* Jay Garcia wrote
*-* About Re: To: Whoever is responsible for technical support
> On 08.11.2009 21:55, Ken Whiton wrote:
>
> --- Original Message ---
>
>> *-* Jay Garcia wrote
> It also works with embedded images as well here ... and here's how:
>
> In your account settings, choose "composition and addressing" and
> check the box "compose messages in html format". Then in the message
> that you received with an embedded image, choose to "forward as -
> inline".
Those are my permanent settings in my primary e-mail account,
along with the "View --> Message Body As --> [xxxxx] HTML" setting you
mentioned in your follow-up post. I normally compose in plain text,
but I do enough forwarding that it's easier to have that account set
to compose as HTML, and use <Shift>+<Write-click> or
<Shift>+<Reply-click> when I want to use plain text in that account.
All my other e-mail and newsgroup accounts are set to compose in plain
text.
> Send. That's it, has always worked that way.
The problem is that for many (most ?) people the images don't get
sent along with the rest of the message. :-( In my TB 1.5 there are
two separate underlying causes, either of which by itself is enough to
cause the images not to be sent. One of those two causes also causes
the "Reply" and "Edit As New..." workarounds not to work here. I've
seen some discussion of that one at Bugzilla, with a resolution that
it was fixed in TB2, which explains why those workarounds work in TB2.
I've seen no discussion of the other underlying cause at Bugzilla,
however, so it doesn't surprise me that (some) people still have problems.
It took me a lot of trial and error (when I first started using
TB) to figure out what hoops I had to jump through to actually send
the images along with the other part(s) of their messages.
> The main problem I see is if you are not set to compose in html
> format you can't change that by a SHIFT+CLICK+FORWARD like you can
> with SHIFT+CLICK+REPLY or WRITE.
Tell me about it! ;-) About 2 1/2 years ago I went around and
around with a few people in this newsgroup about that
(<http://groups.google.com/group/mozilla.support.thunderbird/browse_thread/thread/595982afded88e75/44d42af7eaafb38c?q=#44d42af7eaafb38c>)
before I found that behavior documented in the MozillaZine Knowledge Base
(<http://kb.mozillazine.org/Mail_content_types#Changing_the_type_for_a_one-off_message>).
As it states there, <Shift>+<Forward-click> works if you have TB
configured to forward "As Attachment", but that's not relevant here.
> That's why you have to choose
> "compose in html format" in order to FORWARD in html format. Seems
> like we need to file a bug on this to change to html format when
> shift-clicking "forward".
ISTR seeing one or more bug(s) already on file for it.
Jay Garcia
--- Original Message ---
I dunno, it's always worked here. I receive an email from my Son with
embedded image and I forward to my daughter or vice-versa and it's
always worked. I'll see if I can do some experimentation as I believe
that the problem MAY be how the image is stored between receiving and
forwarding .. but the images have always been displayed in the
forward-compose window.
Jay Garcia
--- Original Message ---
Ok, this is getting quite interesting. This is what I did:
1. Received an email from my Son with embedded image, he used TB
2. Forwarded to my daughter, I used TB, image in compose window and she
received it just fine using SM 1.1.18.
3. Son sent me another email from his Mac using AppleMail with
another/different embedded image. Image did NOT appear in the compose
window nor would it forward.
The difference I can see is that from the Mac:
content type: multipart/alternative
From TB:
content type: multipart/related
Now, most interesting is the image location itself was stored in:
file:///C:/Documents%20and%20Settings/Chris%20A%20Garcia/My%20Documents/My%20Pictures/turkey.jpg
After forwarding, the image was auto-removed.
So far, it seems to me that this issue is centered around HOW the image
is SENT and using what application, etc. If the embedded image is SENT
and RECEIVED to/from a Mozilla product all is well as far as I can
determine at this time. Others may want to expand on this issue.
Bob Henson
Jay Garcia wrote:
That would appear to be the case. I'm now going back to see if I have a
message that failed and to see how the image was stored - bearing in
mind what you have said. I think this may be largely academic, as I
still don't think Thunderbird will do what I want it to, but knowing
*why* at least makes me feel better about it.
Probably related to your your description of events, I used the "reply
and change the addressee" workaround to send one such message to my
computer at work. The images showed up in the compose window OK, was
sent OK, but appeared in my "sent" messages without images *and* arrived
at the other end with no images either.
Bob Henson
Jay Garcia wrote:
> 1. Received an email from my Son with embedded image, he used TB
> 2. Forwarded to my daughter, I used TB, image in compose window and she
> received it just fine using SM 1.1.18.
> 3. Son sent me another email from his Mac using AppleMail with
> another/different embedded image. Image did NOT appear in the compose
> window nor would it forward.
>
> The difference I can see is that from the Mac:
>
> content type: multipart/alternative
>
> From TB:
>
> content type: multipart/related
>
> Now, most interesting is the image location itself was stored in:
>
> file:///C:/Documents%20and%20Settings/Chris%20A%20Garcia/My%20Documents/My%20Pictures/turkey.jpg
>
> After forwarding, the image was auto-removed.
>
> So far, it seems to me that this issue is centered around HOW the image
> is SENT and using what application, etc. If the embedded image is SENT
> and RECEIVED to/from a Mozilla product all is well as far as I can
> determine at this time. Others may want to expand on this issue.
>
A P.S. to the last message - I went back to the test message I have been
using, and sure enough Yahoo mail sent it as multipart/alternative as
with your son's Applemail message. I'm not techie enough to work out
where it was stored (yet!) but your hypothesis certainly fits the
empirical facts at least.
Jay Garcia
--- Original Message ---
Still not sure about where the image is stored between receiving and
forwarding, even IF it's stored at all other than in memory. So far I
can't determine this and the link I provided above is more than likely
where it's stored on the sender's computer. I still believe it's an
issue of sender/receiver mail applications. So far I haven't had any
problems until going into an advanced discovery mode. :-(
mhilarius
>..
> > Precisely. Attachments are fine - but nearly all the HTML messages that
> > I want to forward (and everyone else's that I know of) have embedded
> > images and, as you confirm, they *do not* work, nor ever have done.
>
> I just forwarded an e-mail with an embedded image (an animated one) to
> another account of mine and it works perfectly - as it always did.
> So, I don't understand where the problem is.
>
> Herman Viaene
You are very lucky.
For most Thunderbird users, this problem is as described.
Inline images are lost when forwarded.
Instead of the image one simply sees an empty rectangle frame.
I have used Thunderbird in both Windows XP and Linux (Fedora) for
several years and this is
the way it has always worked.
Andrew DeFaria
The difference I can see is that from the Mac:
content type: multipart/alternative
From TB:
content type: multipart/related
Now, most interesting is the image location itself was stored in:
file:///C:/Documents%20and%20Settings/Chris%20A%20Garcia/My%20Documents/My%20Pictures/turkey.jpg
After forwarding, the image was auto-removed.
So far, it seems to me that this issue is centered around HOW the image is SENT and using what application, etc. If the embedded image is SENT and RECEIVED to/from a Mozilla product all is well as far as I can determine at this time. Others may want to expand on this issue.
Content-Type: multipart/related;
boundary="------------3817FA6AEF0279D1D9D69686"
--------------3817FA6AEF0279D1D9D69686
Content-Type: text/html
<html>
...
<img src='cid:DBD60CB6B33CCD0C835C452A.images.logo.gif'>
...
--------------3817FA6AEF0279D1D9D69686
Content-Type: image/gif; name="/images/logo.gif"
Content-Transfer-Encoding: base64
Content-ID: <DBD60CB6B33CCD0C835C452A.images.logo.gif>
Content-Disposition: inline; filename="/images/logo.gif"
R0lGODlhJQAzAOcAAAAAAIAAAACAAICAAAAAgIAAgACAgMDAwMDcwKbK8AgICDAwMFBQUF
...
I believe that "filename="/images/logo.gif" will be the suggested name if and when you attempt to save the image. However it seems to me that that file path would not work on a Windows box just like file:///C:/Documents%20and%20Settings/Chris%20A%20Garcia/My%20Documents/My%20Pictures/turkey.jpg will not work on my Ubuntu box. Perhaps the Save Image As routine merely takes the basename of the filename (i.e. turkey.jpg or logo.gif).
But in order for inlined images to work I think it need only be:
- Inline - i.e. there should be a MIME part that has the image
encoded and
- The reference in the HTML inlined location needs to reference cid to mach the Content-ID header
Andrew DeFaria
I put contact lenses in my dog's eyes. They had little pictures of cats on them. Then I took one out and he ran around in circles.
sean bean
never been broken here... has always worked just fine...
sean
--
"Look, I'm not an intellectual - I just take photographs" -- Helmut Newton
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