Re: Thunderbird 5 issue - Truncating inbox error? Delete Inbox.msf? 3.1.11 didn't behave this way.

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Chris Ilias

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Jul 1, 2011, 10:19:52 PM7/1/11

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On 11-07-01 8:27 PM, Hartdonor wrote:
> Since upgrading from Tbird 3.1.11 to Tbird 5, I get this error message every
> time a "move to folder" filter is invoked...
>
>> "There was an error truncating the Inbox after filtering a message...
>> You may need to shutdown Thunderbird and delete INBOX.msf."
>
> I shut down, delete Inbox.msf, restart and compact. Then the message that was
> filtered to the separate folder reappears in my global Inbox, as well as being
> in the target folder. If I run the filters again, I get two messages in the
> target folder of the filter. It places the message into the folder without a
> truncation error.
>
> Basically this happens every time I pull mail, because I filter most mails to
> cubby hole folders, rather than having them come to the Inbox.
>
> I have running this filter set since Thunderbird 1 with no incident.
> Thunderbird 3.1.11 handles my filter scheme perfectly.
>
> Thunderbird 5 gives me the error message every time it filters a new mail to a
> variety of folders, and corrupts the inbox by keeping a message there that
> reappears when I fix Inbox.msf and compact. This is an upgrade block for me.
>
> Anyone else having this problem? Any workaround?
>
> Tech detail follows:
>
> Appears to be https://bugzilla.mozilla.org/show_bug.cgi?id=321371, but the last
> activity on that seems to be Thunderbird 2.0.0.18. This is a new issue for me.
> All versions of Thunderbird except version 5 work fine. It is a repeatable
> issue in Thunderbird 5.
>
> (Windows 7 Pro x64, Intel i5 760, 4GB RAM) (Extensions: Folderpane Tools 0.6,
> Extra Folder Columns 1.1.3 [disabled], Cutebuttons Crystal SVG 0.2.9)
>
> Disabling/uninstalling all extensions fails to resolve the issue. It doesn't
> seem to be extension related. I have downgraded to Tbird 3.1.11 until I can
> figure out a resolution for Tbird 5. Thanks.

In the folder pane, right-click on your Inbox, and select Compact.
For more info, see
<http://ilias.ca/blog/2011/06/what-is-compacting-folders-in-thunderbird-and-why-you-should-do-it/>.

--
Chris Ilias <http://ilias.ca>
Mailing list/Newsgroup moderator

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bklawr

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Jul 2, 2011, 8:06:16 PM7/2/11

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On Jul 1, 7:13 pm, Hartdonor <hartdo...@hotmail.com> wrote:
> On Fri, 01 Jul 2011 19:27:53 -0500, in mozilla.support.thunderbird, Hartdonor

> wrote:
>
> >Since upgrading from Tbird 3.1.11 to Tbird 5, I get this error message every
> >time a "move to folder" filter is invoked...
>
> >>"There was an error truncating the Inbox after filtering a message...
> >>You may need to shutdown Thunderbird and delete INBOX.msf."
>
> >I shut down, delete Inbox.msf, restart and compact. Then the message that was
> >filtered to the separate folder reappears in my global Inbox, as well as being
> >in the target folder. If I run the filters again, I get two messages in the
> >target folder of the filter. It places the message into the folder without a
> >truncation error.
>
> >Basically this happens every time I pull mail, because I filter most mails to
> >cubby hole folders, rather than having them come to the Inbox.
>

> I have discovered that changing the scope of the filter from "Checking mail and
> manual" to "Checking mail (after classification) and manual" keeps the inbox
> safe from corruption. All of the problem filters were associated with the
> "Local Folders" account, and not the POP3 accounts. I suspect rewriting the
> filters to act on the POP3 accounts would work, too.
>
> The first solution leaves a cosmetic problem in that only the "Local Folders"
> item now highlights in blue and shows a new mail "star," rather than each of
> the individual folders where the messages actually are highlighting, but it's
> better than corrupting the main inbox with every mail pull.
>
> Does anyone have any idea what happens prior to "classification" that might
> cause this problem?
>
> --
> Give all you can, don't give more than you can.

I am having the same problem and only after upgrading to 5.0. It
doesn't seem to be damaging or deleting any e-mails (God, I HOPE not!)
but it is annoying. Also, I can no longer submit feedback to Mozilla
because it says I have to upgrade to the latest version in order to do
so (and I already have the latest version). This definitely needs to
be fixed!

Wayne Mery

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Jul 3, 2011, 9:44:00 AM7/3/11

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On 7/2/2011 1:14 AM, Hartdonor wrote:
> I'm going to keep testing (create some*new* move filters and see if it still
> happens), and then I'll log it into Bugzilla.

https://bugzilla.mozilla.org/show_bug.cgi?id=668952

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Mark Banner

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Jul 4, 2011, 3:13:13 AM7/4/11

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On 03/07/2011 01:06, bklawr wrote:
> I am having the same problem and only after upgrading to 5.0. It
> doesn't seem to be damaging or deleting any e-mails (God, I HOPE not!)
> but it is annoying. Also, I can no longer submit feedback to Mozilla
> because it says I have to upgrade to the latest version in order to do
> so (and I already have the latest version). This definitely needs to
> be fixed!

Where and how (i.e. what with) are you trying to submit feedback?

Standard8

Dan .

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Jul 8, 2011, 4:00:08 AM7/8/11

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I have the same problem after updating yesterday and did all the same
of deleting the inbox.msf files compacting, same problem. Now I just
removed all filters and I'll see how it goes tomorrow and then create
some new filters.