FF 3.6.7 still crashing in videos

[Shisul]

I had hopes that 3.6.7 would address the flash video lack of response
problem but it apparently does not. I've had three incidents in the
last hour trying to watch CNN videos. No crash reports are generated
for some reason so I cannot give details. I guess this is due to it not
really being a "crash", but just being unresponsive.

I have turned off all the about:config items to stop the external
container from running.

S

[Chris Ilias]

Lack of response means that it is a "freeze" of "hang". Try this:
Go to <http://www.mozilla.com/en-US/plugincheck/>, and make sure all
your plugins are up to date.
Then go to Tools-->Add-ons-->Plugins.
Disable every plugin except Flash.

--
Chris Ilias <http://ilias.ca>
List-owner: support-firefox, support-thunderbird, test-multimedia

[Shisul]

--->

> On 10-07-20 10:12 PM, Shisul wrote:
>> I had hopes that 3.6.7 would address the flash video lack of response
>> problem but it apparently does not. I've had three incidents in the last
>> hour trying to watch CNN videos. No crash reports are generated for some
>> reason so I cannot give details. I guess this is due to it not really
>> being a "crash", but just being unresponsive.
>>
>> I have turned off all the about:config items to stop the external
>> container from running.
>
> Lack of response means that it is a "freeze" of "hang". Try this:
> Go to <http://www.mozilla.com/en-US/plugincheck/>, and make sure all
> your plugins are up to date.
> Then go to Tools-->Add-ons-->Plugins.
> Disable every plugin except Flash.
>

Thank you, Chris. I am still freezing now with just that add-on
enabled. The version shown is confusing to me. There are two entries
on the same Plug-in for Shockwave Flash. One of them says 10.1.53.64
and the next line says 10.1.r53. These are not two separate plug-in
entries, but both in the same square.

S

[Shisul]

--->

Wonderful. Now Flash Player has disappeared from my plug-ins when I
restarted Firefox. I went to the Adobe site and tried to re-install it.
I was told that I needed to completely remove it from my system.
Programs and Features removed it, but now the Adobe site runs the
Download Manager and it tells me that Flash Player did not install
correctly.

So now I have no flash player at all and apparently cannot install a new
one. What now?

S

[Shisul]

--->

Ah. I did some forcible uninstalling, deleted some registry entries
related to flash, and rebooted. I went to CNN and was offered the flash
player again. This time it installed fine. Time will tell if this
fixed my hang problem.

S

[Ron Hunter]

I rather suspect that your freezes are caused by something external to
Firefox.
Check anything that might run with a high processor priority, or that
may by processing files that Firefox uses.

[Restorm]

I've been having the same freezing problem with 3.6.4 and 3.6.6., and
trying to solve it has eaten up many hours of my time over the past
month. I just loaded 3.6.7 a few hours ago, hoping as you were that they
had fixed the bug. When I went to my first CNN video, F didn't freeze,
but the video screen went blank, and it entered an "eternal download"
state. Strangely enough, when I right-clicked the screen and hit the
"About Adobe Flash" item, the video played properly after I returned
from that web page. I then went to YouTube, and FF immediately froze
when I clicked the first video. When FF rebooted and reloaded those
windows, that video then played properly. I never had these freezing
problems before 3.6.4, so I can't go along with those who say this isn't
a problem with FF. I know none of this helps, but I just wanted you to
know you're not alone.

[clay]

Has everyone checked 'add or remove programs' for multiple versions of
mackerelmedia flash installed?
I found at one time I had more than one installed. Removed all from 'add
or remove', reinstalled the latest and all was well.

[Shisul]

--->

I am sorry, Ron, but I do not agree. It is definitely FF that is
freezing on videos. After the complete reinstall of the flash player, I
was able to view three Youtube videos and the FF froze again. Process
Explorer says that FF was the only thing running at the time except for
system processes. If I use IE (not a good browser) flash videos play
just fine so I can only conclude that the interface between Flash and FF
is flawed.

S

[Shisul]

--->

No multiple versions here. I just did a clean download of Flashplayer
and it still freezes.

S

[Restorm]

Nope: I've got one installation of Adobe Flash, and one of Macromedia
Flashpaper (whatever that is).

[Jay Garcia]

On 21.07.2010 11:30, Shisul wrote:

--- Original Message ---

> No multiple versions here. I just did a clean download of Flashplayer
> and it still freezes.

Have any of you with the problem created a new profile to see if that works?

--
*Jay Garcia - Netscape/Flock Champion*
www.ufaq.org
Netscape - Firefox - SeaMonkey - Flock - Thunderbird

[Shisul]

--->

> On 21.07.2010 11:30, Shisul wrote:
>
> --- Original Message ---
>
>> No multiple versions here. I just did a clean download of Flashplayer
>> and it still freezes.
>
> Have any of you with the problem created a new profile to see if that works?
>

Yes, I have. And no, it didn't work. Sorry.

S

[Ron Hunter]

There are many reasons a program might freeze. First, this doesn't seem
to be a problem with everyone, so It may be something local to your
system, OS, add-ons, plugins, AV program, Firewall, or other software
running within the system, and might not be common to IE, or other
browsers. It may even be path problems from your ISP to your computer,
although this is less likely. Are the Youtube videos in question long
or short, and does it freeze in some consistently?

[Shisul]

--->

Thank you for the information, Ron. As I stated before, videos do not
freeze in IE or in Google's browser. Until FF began it's latest series
of upgrades (from whichever version the flash container appeared) I had
no problems at all viewing videos in FF. It was with the creation of
the flash container that videos started staggering and freezing.

The length of the video seems to have no bearing on the freeze. Once it
starts freezing, it will freeze on every subsequent re-start of FF. If
I create a new profile, I can watch perhaps three or four videos before
they will begin to stagger (brief pauses of up to 2 seconds at a time).
After 15 or 20 seconds of staggering, FF will freeze and I have to
stop it with Program Manager. This occurs on all three of my
development computers: XP Pro, Vista Home Premium, and Windows 7 Home
Premium. All operating systems are running FF 3.6.7 now. I do not see
how the operating system can be involved with such diversity.

S

[Restorm]

On 7/21/2010 1:25 PM, Jay Garcia wrote:
> On 21.07.2010 11:30, Shisul wrote:
>
> --- Original Message ---
>
>> No multiple versions here. I just did a clean download of Flashplayer
>> and it still freezes.
>
> Have any of you with the problem created a new profile to see if that works?
>

Yes: I created a new profile yesterday morning, and FF was freezing this
morning.

[Restorm]

Here's an especially nasty video: http://bit.ly/9mJ4Yc (don't get
excited: it's about salmon habitat restoration on tribal lands). It's
nasty because it has frozen my piece of %&*@ browser (Firefox 3.6.7)
four times in a row now. I've loved and championed FF ever since it was
Netscape, but I've fast been growing to hate it ever since 3.6.4.
Usually it will only freeze once on a video, and will run the video
after I reboot FF and return to the site. Not this video: it's a
sure-fire crash. Maybe that will tell someone who understands these
things something about where the problem is?

[Shisul]

--->

This is very strange then. I went to the site (with a fresh start of
FF), started the video, and it ran successfully. It paused twice for
about a half-second each time, but it did run all the way through.

I browsed to Youtube, ran a video (which froze), restarted FF and the
next time I went to your site the video refused to run. COuld some sort
of flag be getting set (or unset?)

S

[Restorm]

Thanks for researching it, but it will take someone far more
knowledgeable than I to answer your question.

[Pete Holsberg]

Restorm has written on 7/21/2010 6:45 PM:

> On 7/20/2010 10:12 PM, Shisul wrote:
> > I had hopes that 3.6.7 would address the flash video lack of response
> > problem but it apparently does not. I've had three incidents in the last
> > hour trying to watch CNN videos. No crash reports are generated for some
> > reason so I cannot give details. I guess this is due to it not really
> > being a "crash", but just being unresponsive.
> >
> > I have turned off all the about:config items to stop the external
> > container from running.
> >
> > S
> Here's an especially nasty video: http://bit.ly/9mJ4Yc (don't get
> excited: it's about salmon habitat restoration on tribal lands). It's
> nasty because it has frozen my piece of %&*@ browser (Firefox 3.6.7)
> four times in a row now.

If FF is a POS, how come that video doesn't freeze FF 3.6.7 or 4.0beta
in my house?

Here's my suggestion.

Download, install and run Revo Uninstaller

Uninstall FF using category 4, the most thorough uninstaller.

Install FF but do not use anything you may have saved from your previous
profile folder.

Now look at the salmon video.

--
Pete Holsberg
Columbus, NJ

A diplomat is a person who can tell you to go to hell in
such a way that you actually look forward to the trip.
- Anon

[Restorm]

Are you saying to abandon all my bookmarks, passwords, etc. from the old
profile?

[clay]

Back them up... copy to a flash drive or something.

[Omega X]

Have you tried turning off Flash's Hardware Acceleration?

- Right click on a Flash box and choose "Settings".
- Uncheck "Hardware Acceleration" in the "Display" pane

--
==================================
~Omega X
MozillaZine Nightly Tester

[Restorm]

I know how to back up files. But he said to not use anything saved from
my previous profile. That's what I was asking about.

[Restorm]

On 7/21/2010 7:26 PM, Omega X wrote:
> On 7/20/2010 9:12 PM, Shisul wrote:
>> I had hopes that 3.6.7 would address the flash video lack of response
>> problem but it apparently does not. I've had three incidents in the last
>> hour trying to watch CNN videos. No crash reports are generated for some
>> reason so I cannot give details. I guess this is due to it not really
>> being a "crash", but just being unresponsive.
>>
>> I have turned off all the about:config items to stop the external
>> container from running.
>>
>> S
>
>
> Have you tried turning off Flash's Hardware Acceleration?
>
> - Right click on a Flash box and choose "Settings".
> - Uncheck "Hardware Acceleration" in the "Display" pane
>
>

Nope: no one ever mentioned that before. Is that a known problem. I just
turned it off. I guess the next suggestion I hear will involve swinging
a dead cat over my head... Thanks!

[Pete Holsberg]

Restorm has written on 7/21/2010 7:17 PM:

You could save copies of the files but do not use ANYTHING from the old
profile folder yet.

If the brand new installation works, then try restoring bookmarks and
try it again. If it works, restore one other thing and try it again. USW.

--
Pete Holsberg
Columbus, NJ

If you're going through hell, keep going.
--Winston Churchill

[Restorm]

On 7/21/2010 7:26 PM, Omega X wrote:

> On 7/20/2010 9:12 PM, Shisul wrote:
>> I had hopes that 3.6.7 would address the flash video lack of response
>> problem but it apparently does not. I've had three incidents in the last
>> hour trying to watch CNN videos. No crash reports are generated for some
>> reason so I cannot give details. I guess this is due to it not really
>> being a "crash", but just being unresponsive.
>>
>> I have turned off all the about:config items to stop the external
>> container from running.
>>
>> S
>
>
> Have you tried turning off Flash's Hardware Acceleration?
>
> - Right click on a Flash box and choose "Settings".
> - Uncheck "Hardware Acceleration" in the "Display" pane
>
>

Well, I just went back to that problematic video, and it played fine
after turning off the Flash hardware acceleration, so that's progress.
I'll post an update in 24 hours to report on the progress. Thanks again.

[David McRitchie]

"Shisul" wrote...
> Restorm wrote

>> Here's an especially nasty video: http://bit.ly/9mJ4Yc (don't get
>> excited: it's about salmon habitat restoration on tribal lands). It's
>> nasty because it has frozen my piece of %&*@ browser (Firefox 3.6.7)

>> four times in a row now. // Restorm

>
> This is very strange then. I went to the site (with a fresh start of
> FF), started the video, and it ran successfully. It paused twice for
> about a half-second each time, but it did run all the way through.
>
> I browsed to Youtube, ran a video (which froze), restarted FF and the
> next time I went to your site the video refused to run. COuld some sort

> of flag be getting set (or unset?) // S

So you played a video that most of us have no problem with, then you play
a video from somewhere else and can't play the first video. Since for someone
to be able to fix the problem they have to be able to duplicate the problem and
get it to fail consistently. Don't you think you left out important information
as to what Yahoo video it was, if fact if you isolated that video and if together
one could demonstrate good system plays 1st video - played the 2nd
video then afterwards wouldn't play 1st video that it might be significant.

Granted it not likely that other will have the same problem, but if they did
and it is reproducible it would be a big step. The next step would be what
made the first video play for you in the first place if you were having problems.

[Ron Hunter]

Well, Windows is Windows. If you doubt this, then check the security
bulletins and note how many of them have the same vulnerabilities across
the three 'current' versions. Many things are virtually unchanged.
One significant thing is that even though I run the Win7 Home Premium
here, I have not seen the problem. However, I have 4.0b1 running on
both my Win7 desktop and my WinXP Netbook. Both seem to run Youtube
fine. Are you using the same AV software on each system? Is there a
'hosts' file active? How much RAM is available?
There is either a conflict between two things you are running, or
something external to FF is getting in the way sometimes.

[Ron Hunter]

I just watched the video through three times with no problems.
If your 'container' feature turned on? Note that this is 4.0b1, and I
do not run an AV program.

[Ron Hunter]

For testing purposes. Backup your profile to someplace safe, like a
flashdrive.

[Ron Hunter]

Omega X wrote:
> On 7/20/2010 9:12 PM, Shisul wrote:
>> I had hopes that 3.6.7 would address the flash video lack of response
>> problem but it apparently does not. I've had three incidents in the last
>> hour trying to watch CNN videos. No crash reports are generated for some
>> reason so I cannot give details. I guess this is due to it not really
>> being a "crash", but just being unresponsive.
>>
>> I have turned off all the about:config items to stop the external
>> container from running.
>>
>> S
>
>
> Have you tried turning off Flash's Hardware Acceleration?
>
> - Right click on a Flash box and choose "Settings".
> - Uncheck "Hardware Acceleration" in the "Display" pane
>
>

An excellent suggestion.

[Ron Hunter]

No, but knocking on wood might help. Grin.
In the 'old days' backing off on video acceleration was a standard
practice for troubleshooting.

[Shisul]

--->

I am not sure what you are saying here. Since absolutely every computer
is different whether or not you can play the same video I can't is not
material to the problem. It was not Yahoo, but Youtube videos. I have
found that only in very rare instances can a problem in one computer be
duplicated in another unless there is a severe flaw in the basic software.

In a related part of this series of threads, Omega X made an excellent
suggestion. I did in fact turn off hardware acceleration and the
stuttering and freezing APPEARS to have been stopped. Only time will
tell if this is a good fix to my problem.

The video cards in the Vista and Win7 machines are identical (but with
different drivers) and the XP machine has a lesser version of the same
card (all are NVIDIA 7000-series cards) so this could be the common
thread to the problem.

My thanks to Omega X for the suggestion.

S

[Shisul]

--->

> On 7/20/2010 9:12 PM, Shisul wrote:
>> I had hopes that 3.6.7 would address the flash video lack of response
>> problem but it apparently does not. I've had three incidents in the last
>> hour trying to watch CNN videos. No crash reports are generated for some
>> reason so I cannot give details. I guess this is due to it not really
>> being a "crash", but just being unresponsive.
>>
>> I have turned off all the about:config items to stop the external
>> container from running.
>>
>> S
>
>
> Have you tried turning off Flash's Hardware Acceleration?
>
> - Right click on a Flash box and choose "Settings".
> - Uncheck "Hardware Acceleration" in the "Display" pane
>
>

I didn't know that option existed. I just now turned it off and was
able to watch seven videos in a row with no stuttering of freezing. If
this continues, you have hit on the solution. Thank you.

S

[John McGaw]

No, no, no. The swinging dead cat only comes into play when troubleshooting
ThunderBird NNTP-over-WiFi-during-solar-flare stalling issues...

I thought everyone knew that...

;-)

[Jay Garcia]

On 21.07.2010 17:45, Restorm wrote:

--- Original Message ---

No problem here with 3.6.7 and the latest version of flash. Try a new
profile.

[Jay Garcia]

--- Original Message ---

Then it's not FF that is the problem, more than likely something else
running in the background such as an AV application or diagnostic app
maybe that is interferring. Try a clean boot without anything else
running, start FF and see if it still hangs. I have no problems with any
of the links posted in this thread.

[Jay Garcia]

On 21.07.2010 17:52, Shisul wrote:

--- Original Message ---

Clear cookies and cache and try again.

[Jay Garcia]

On 21.07.2010 18:17, Restorm wrote:

--- Original Message ---

No, do the Revo uninstall and then install and start FF in a newly
created profile. Your existing profile will remain intact but just for
safe measure back it up using MozBackup for instance.

[Jay Garcia]

On 21.07.2010 18:31, Restorm wrote:

--- Original Message ---

Right, don't use the old profile, use a new one.

[effdee]

No probs here plays ok...
No FF crash...

[Thorsten Dorr]

Install:

Crash Report Helper Add-On

https://addons.mozilla.org/de/firefox/addon/11217/

Shisul schrieb:

[Man-wai Chang]

> Here's an especially nasty video: http://bit.ly/9mJ4Yc (don't get
> excited: it's about salmon habitat restoration on tribal lands).

Played fine in my 64-bit Win 7 with 32-bit Firefox 3.6.7!

--
@~@ Might, Courage, Vision, SINCERITY.
/ v \ Simplicity is Beauty! May the Force and Farce be with you!
/( _ )\ (x86_64 Ubuntu 9.10) Linux 2.6.34.1
^ ^ 20:17:01 up 11 days 4:18 1 user load average: 0.00 0.00 0.00
不借貸! 不詐騙! 不援交! 不打交! 不打劫! 不自殺! 請考慮綜援 (CSSA):
http://www.swd.gov.hk/tc/index/site_pubsvc/page_socsecu/sub_addressesa

[Man-wai Chang]

On 7/22/2010 20:17, Man-wai Chang wrote:
>> Here's an especially nasty video: http://bit.ly/9mJ4Yc (don't get
>> excited: it's about salmon habitat restoration on tribal lands).
>
> Played fine in my 64-bit Win 7 with 32-bit Firefox 3.6.7!
>

... using Flash 10.1

[David McRitchie]

"Shisul" wrote in message news:0fGdnYoCgql4ANrR...@mozilla.org...
> Omega X wrote:..

>> On 7/20/2010 9:12 PM, Shisul wrote:
>>> I had hopes that 3.6.7 would address the flash video lack of response
>>> problem but it apparently does not. I've had three incidents in the last
>>> hour trying to watch CNN videos. No crash reports are generated for some
>>> reason so I cannot give details. I guess this is due to it not really
>>> being a "crash", but just being unresponsive.
>>>
>>> I have turned off all the about:config items to stop the external

>>> container from running. // S

>>
>> Have you tried turning off Flash's Hardware Acceleration?
>>
>> - Right click on a Flash box and choose "Settings".
>> - Uncheck "Hardware Acceleration" in the "Display" pane

>> // Omega X

>
> I didn't know that option existed. I just now turned it off and was
> able to watch seven videos in a row with no stuttering of freezing. If

> this continues, you have hit on the solution. Thank you. // S

Hope that is the end of the Flash Problems, here are three references
that include Flash and Hardware Acceleration:

Flash - MozillaZine Knowledge Base
(has two areas with crashes, one mentions Hardware Acceleration)
http://kb.mozillazine.org/Flash

Flash Player 10.1 hardware acceleration for video and graphics | Adobe Developer Connection
(but it fails to mention causing crashes)
http://www.adobe.com/devnet/flashplayer/articles/fplayer10.1_hardware_acceleration_print.html

Adobe - Flash Player : Help - Display Settings
(tells how to turn off and who can/can't use Hardware Acceleration)
http://www.macromedia.com/support/documentation/en/flashplayer/help/help01.html

This is a very long thread, appears so far that problem in this thread has probably been
solved (thanks to "Omega X")
http://groups.google.com/group/mozilla.support.firefox/browse_frm/thread/32ccb4fc916c927c/1d0a028526f230e7#1d0a028526f230e7

[Restorm]

I've cleared my cache many times, but how likely is it that my cookies
are the problem. I ask because I've got a lot of useful cookies, and
don't want to have to re-establish them without god reason.

[Restorm]

Please read the prior posts before offering advice. I'm already using a
new profile. The question (for the third time) is whether or not
bringing data from the old profile (cookies, bookmarks, etc.) is likely
to cause these problems, as an earlier post suggested.

[Restorm]

Yes, I understand that. My question was related to your instructions
that I should not use anything from my old profile. That sounds like
you're saying I shouldn't copy over any of my old bookmarks, cookies, etc.

[Restorm]

I had (I think) turned off the container when it was first suggested a
month or so ago, but it's probably on again with this new profile, and
I've forgotten how to turn it off. I just looked at about:config, and
couldn't find anything about a container.

[Restorm]

I already have, as I've mentioned many times already.

[Restorm]

You're right. I'd forgotten. Firefox involves drinking a fermented tea
of eyelids from neutered newts, right?

[Restorm]

Yes: I too have gone almost 24 hours without a freeze, and I've gone to
most of the problematic sites. It's too early to declare the problem
fixed, but you might just have saved the day, Omega X! Thanks. Too bad
I had to suffer over a month of constant freezes--and many hours of lost
work--due to such a simple fix. Why don't they just put a warning label
on the box: Warning! Using Flash hardware acceleration might kill Firefox!

[Shisul]

--->

> I had hopes that 3.6.7 would address the flash video lack of response
> problem but it apparently does not. I've had three incidents in the last
> hour trying to watch CNN videos. No crash reports are generated for some
> reason so I cannot give details. I guess this is due to it not really
> being a "crash", but just being unresponsive.
>
> I have turned off all the about:config items to stop the external
> container from running.
>
> S

I have watched many videos on five or six web sites from Youtube, CNN to
The New York Times and none of them have stuttered, froze, or otherwise
acted up. Apparently turning off Hardware Acceleration did the trick.
My thanks to everyone who helped me.

S

[Shisul]

--->

Especially Omega X

[Restorm]

I guess my lingering question is this: why didn't the Flash hardware
accelerator crash FF prior to 3.6.4? Doesn't that mean there's a bug in
3.6.4/5/6/7?

[David McRitchie]

"Restorm" wrote:
> I guess my lingering question is this: why didn't the Flash hardware
> accelerator crash FF prior to 3.6.4? Doesn't that mean there's a bug in
> 3.6.4/5/6/7?

Perhaps the answer is in the two Adobe (macromedia) articles
Flash 10.1 being new, and in resetting article which tells what software
can use it -- according to the article should you have been able to
use hardware acceleration or not.

[clay]

Restorm wrote:

> On 7/21/2010 7:28 PM, clay wrote:
>> Restorm wrote:

>>> On 7/21/2010 7:07 PM, Pete Holsberg wrote:
>>>> Restorm has written on 7/21/2010 6:45 PM:

>>>>> On 7/20/2010 10:12 PM, Shisul wrote:

>>>>> > I had hopes that 3.6.7 would address the flash video lack of
>>>>> response
>>>>> > problem but it apparently does not. I've had three incidents in the
>>>>> last
>>>>> > hour trying to watch CNN videos. No crash reports are generated for
>>>>> some
>>>>> > reason so I cannot give details. I guess this is due to it not
>>>>> really
>>>>> > being a "crash", but just being unresponsive.
>>>>> >
>>>>> > I have turned off all the about:config items to stop the external
>>>>> > container from running.
>>>>> >
>>>>> > S

>>>>> Here's an especially nasty video: http://bit.ly/9mJ4Yc (don't get
>>>>> excited: it's about salmon habitat restoration on tribal lands). It's
>>>>> nasty because it has frozen my piece of %&*@ browser (Firefox 3.6.7)
>>>>> four times in a row now.
>>>>
>>>>

>>>> If FF is a POS, how come that video doesn't freeze FF 3.6.7 or 4.0beta
>>>> in my house?
>>>>
>>>> Here's my suggestion.
>>>>
>>>> Download, install and run Revo Uninstaller
>>>>
>>>> Uninstall FF using category 4, the most thorough uninstaller.
>>>>
>>>> Install FF but do not use anything you may have saved from your
>>>> previous
>>>> profile folder.
>>>>
>>>> Now look at the salmon video.
>>>>
>>> Are you saying to abandon all my bookmarks, passwords, etc. from the
>>> old profile?
>>

>> Back them up... copy to a flash drive or something.
> I know how to back up files. But he said to not use anything saved from
> my previous profile. That's what I was asking about.

Do you also know how to create a new, clean profile and see that it
works... now you know something is in the old profile that is breaking
it... or it's not the profile at all.
Then, do you know how to bring stuff over from the old profile until the
new one breaks. Now you know what is breaking it... and what you can
keep from your old profile.
Or you could just keep fighting the same broken profile and get nowhere.
Your choice.

[Ron Hunter]

Just for reference: What video hardware are you using? Is the display
driver up to date?

[Ron Hunter]

Probably something was changed to speed up the display, and the hardware
isn't able to keep up.
That was the case back when I routinely had to back off on hardware
acceleration when using some versions of Netscape. I guess everyone
just needs to have the latest and greatest video hardware in order to
avoid crashes.

[Restorm]

I've got a 2-year-old HP Compaq 6710b laptop, Ron. I know its video
capabilities are anemic, but haven't found any way to upgrade them. I
just ran the HP diagnostics, which is supposed to check the various
drivers, and it didn't find any issues.

[Shisul]

--->

In one of my past posts in this thread I was in error when I said I had
NVIDIA 7000-series cards. I do, but not in the machines I was using for
my FF testing. The two I was using have the following:

Windows 7 = NVIDIA GeForce GT220 (gaming/web computer)
Windows Vista = NVIDIA GeForce 6150Se nForce 430 (software development
computer)

Both have up to date drivers in them.

s

[Ron Hunter]

Have you disabled the hardware acceleration is Flash? This seems to
have helped some users.

[Restorm]

I guess you didn't see the earlier posts in this thread, Ron. That's
exactly what my last post was about. Turning off the hardware
acceleration has definitely cured the problem. I just updated my video
driver, so maybe I'll try turning the accelerator back on to see if the
crashes return.

[Shisul]

--->

Now that I have turned off hardware acceleration, I changed the flags
for dom.ipc.plugins all to True from False. The flash container appears
now, takes about 50K of space and uses around 10% of the CPU when the
video is playing. I have not had any freezes in almost two days now.
Hardware acceleration was the culprit for me.

S

[Restorm]

Yep: turning it off solved my problems too, and I didn't have to mess
with the plugin container at all. Happy days!

[Restorm]

Hi, Shisul. I'm sorry to report that I just found a website with an
embedded video that freezes 3.6.8 every time, despite Flash hardware
acceleration being turned off, and despite Java Quick Start being
disabled: http://www.saveundershaw.com/ Those fixes were working fine
under 3.6.7, but 3.6.8 seems to have unfixed them. When am I going to
learn to stop downloading these updates?

[Jay Garcia]

On 26.07.2010 08:11, Restorm wrote:

--- Original Message ---

The site "Save Undershaw" works flawlessly here, no problems encountered
running 3.6.8 and the latest Flash installed, etc.

Try a new profile and see if that site works.

--
*Jay Garcia - Netscape/Flock Champion*
www.ufaq.org
Netscape - Firefox - SeaMonkey - Flock - Thunderbird

[Shisul]

--->

Something else must be doing it then because I have turned on the
plugin_container (using the dom.ipc flags) as a test and the video runs
just fine here. I further turned on hardware acceleration just now and
it still runs but when I go back to youtube videos will stutter and
freeze after three videos. When I turn acceleration back off, videos
play just fine again. For me, it was the acceleration that fixed the
problem.

S

[Restorm]

Another new profile? Creating a new profile didn't fix it last time.
I'm wondering if it might not be easier just to go back to 3.6.7, and
never download another update again.

[Restorm]

Yeah: turning off the accelerator worked great for me, too, until the
3.6.8 update. Are you on 3.6.7 or 3.6.8?

[Jay Garcia]

On 26.07.2010 08:43, Restorm wrote:

--- Original Message ---

> Another new profile? Creating a new profile didn't fix it last time.

Ok, confusing trying to follow all the same subjects in different threads.

> I'm wondering if it might not be easier just to go back to 3.6.7, and
> never download another update again.

No, best to find the solution. If 3.6.7 works and .8 doesn't then it
sounds like an extension that is problematic or hasn't been enabled for
.8 where it worked in .7 .. Since the site works here in my .8 then it's
not the site that is sniffing the version and disallowing some
functionality.

By chance are you running the "noscript" extension?

[David Pyles]

Storm,

I'm beginning to think that your video stalling problems might have
something to do with net congestion coming from your ISP. Even with my
1250kbps satellite connection with all of its latency problems, the
video on the page in the link above plays fine here.

When the video is playing and you hover your mouse pointer over it, is
the gray area that shows how much has downloaded in the status bar of
the video window staying ahead of the blue line that shows how much has
played?

Dave Pyles

[Ron Hunter]

Having an occasional freeze is probably better than not downloading
security updates and having your computer trashed by some malware. For
what it is worth, the video plays fine here.
Is your video driver software current?

[Ron Hunter]

Sure. And be sure and keep the same car, computer, wife (grin), and
toothbrush for the rest of your life too. The new ones might not be as
good.

[Pete Holsberg]

Jay Garcia has written on 7/26/2010 9:23 AM:

> On 26.07.2010 08:11, Restorm wrote:
>

> <snip>

> > Hi, Shisul. I'm sorry to report that I just found a website with an
> > embedded video that freezes 3.6.8 every time, despite Flash hardware
> > acceleration being turned off, and despite Java Quick Start being
> > disabled: http://www.saveundershaw.com/ Those fixes were working fine
> > under 3.6.7, but 3.6.8 seems to have unfixed them. When am I going to
> > learn to stop downloading these updates?
>
> The site "Save Undershaw" works flawlessly here, no problems encountered
> running 3.6.8 and the latest Flash installed, etc.
>
> Try a new profile and see if that site works.

Restorm: that's a new profile with nothing from your old one! No
bookmarks, passwords, etc. A NEW profile.

--
Pete Holsberg
Columbus, NJ

"Incontinence Hotline...Can you hold?"

[Shisul]

--->

3.6.8

S

[EE]

That page does not freeze Firefox for me, but it will not play. The
frame turns black and stays that way. Right-clicking and trying to turn
off the hardware acceleration does not work either. The little box with
the checkbox does not respond to clicking of anything in it.
I wonder if there is any way to get back an older Flash plugin?

[EE]

I have serious doubts that it is the browser at fault, because I see the
same behaviour with Flash with Firefox and Safari on the Mac, and
Firefox and Opera on Windows.

[clarjon1]

I've had that happen before -- Use the "Tab" key to go through the
flash elements (they will be highlighted with a yellow box) and hit
spacebar when the hardware acelleration box is marked.

[EE]

I guess I reacted too soon. In fact, after a few minutes of delay,
Safari started playing that video. I found that it was RefControl that
was stopping Firefox from playing it. I set it so that it was allowing
all the normal referers, and the video worked.
There is one site that will not work no matter what I try to use to play
videos from it. That is watch.discoverychannel.ca. None of the videos
there will play with any browser that I have tried.

[Restorm]

On 7/26/2010 10:29 AM, Jay Garcia wrote:
> On 26.07.2010 08:43, Restorm wrote:
>
> --- Original Message ---
>
>> Another new profile? Creating a new profile didn't fix it last time.
>
> Ok, confusing trying to follow all the same subjects in different threads.
>
>> I'm wondering if it might not be easier just to go back to 3.6.7, and
>> never download another update again.
>
> No, best to find the solution. If 3.6.7 works and .8 doesn't then it
> sounds like an extension that is problematic or hasn't been enabled for
> .8 where it worked in .7 .. Since the site works here in my .8 then it's
> not the site that is sniffing the version and disallowing some
> functionality.
>
> By chance are you running the "noscript" extension?
>

Never heard of "noscript". The only extensions I'm running are Google
Gears, Java Console 6.0.21, McAfee Site Advisor, Microsoft .NET
Framework Assistant, and Scrapbook Plus.

[Sjouke Burry]

The silly site uses region blocking.

[Restorm]

Good thought, Dave, but I'm on the 25/25 version of Verizon FIOS, and I
can watch full-screen Netflix streamed movies with no problem, so I
don't think it's bandwidth.

[Restorm]

You can't take everything I say literally. I was pissed-off over having
lost some important work due to yet another %&^*@ freeze-up.

[Restorm]

Wow: that would be a big price to pay. I'd have to consider that a very
last-ditch effort. I'm a writer, and have a huge amount of research
invested in bookmarks.

[Restorm]

So you're saying IE is good?

[Restorm]

Thanks, but I've never heard of RefControl. Where do I find that?

[Restorm]

Yeah, I downloaded the latest video driver for my laptop from HP a
couple of days ago, Ron.

[Ron Hunter]

You think? Wish I could get FIOS. It's available about 3 miles away...

[Ron Hunter]

If the new profile works, you can move the bookmarks file into the new
profile. Same for passwords.

[Ron Hunter]

Scratch that, then.

[Jay Garcia]

--- Original Message ---

Interesting at that discovery site:

Not available in your region
Sorry, the video you are trying to watch is not available in your region.

The advertisement plays just fine of course!!

Interesting that you are in Canada but it still doesn't play.

[Jay Garcia]

--- Original Message ---

Disable all of them and try again.

[Jay Garcia]

On 26.07.2010 15:16, Sjouke Burry wrote:

--- Original Message ---

> The silly site uses region blocking.

"EE" is in Canada and it still doesn't play .. dunno.

[Jay Garcia]

On 26.07.2010 15:21, Restorm wrote:

--- Original Message ---

You are not in danger of losing anything, just creating a SECOND NEW
profile, not abandoning the old one with all your important data. We're
just trying to find out if there is something in your current profile
that is a conflict. A new profile, it it works, will tell us that.

[Jay Garcia]

On 26.07.2010 15:23, Restorm wrote:

--- Original Message ---

> Thanks, but I've never heard of RefControl. Where do I find that?

RefControl is a Firefox extension:

https://addons.mozilla.org/en-US/firefox/addon/953/

[Pete Holsberg]

Restorm has written on 7/26/2010 4:21 PM:

The idea is to START with a pristine profile. If it works, then restore
your bookmarks. See if that works.

--
Pete Holsberg
Columbus, NJ

When I die, I want to go peacefully in my sleep like my grandfather,
not screaming in terror like the passengers in his car.
--Author Unknown

[EE]

What are they blocking? Canada? It is a Canadian site. Why would they
do that?

[EE]

Probably. I did not try it, because I have stopped using it. As I said
in my later reply, after some delay, Safari started playing the video.
I changed a setting in RefControl in Firefox, and that fixed the problem
there as well.