Bugzilla keeps asking me to relogin

[Milivoj Milani]

When anyone logins the second time (after creating account), Bugzilla
asks them password and username for every action.

Cookies are enabled. I have tried both Internet Explorer 7 and Firefox
3. Neither works.

Help appreciated.

[Max Kanat-Alexander]

On Wed, 15 Oct 2008 13:38:43 +0200 "Milivoj Milani" <mili...@gzr.hr>
wrote:

> When anyone logins the second time (after creating account), Bugzilla
> asks them password and username for every action.

Possibly there's a proxy between you and Bugzilla. Possibly
there's some security software on your machine interfering. Possibly
Bugzilla's "cookiepath" parameter is set incorrectly. Possibly you
changed the "cookiepath" parameter and still have some old cookies
around that are confusing Bugzilla (delete all cookies for the domain
that Bugzilla is in).

BTW, somebody should make this into a FAQ, with my answers
above as the answer (but possibly expanded on).

-Max
--
http://www.everythingsolved.com/
Competent, Friendly Bugzilla and Perl Services. Everything Else, too.

[Harihara Subramanian]

Hi,

I had the same problem of asking relogin.

My ubuntu linux server is a simple server with Apache installed.
Mine is not a DNS web server.
After installing the Bugzilla 3.0.5 , I had given all parameters as per
the 'Additional Configuration' of Bugzilla Guide. ( including cookie
domain and Proxy_url)

Bugzilla was asking me to login again and again. It was giving
some Proxy error. After that I have removed all the Parameters which I had
given. I have kept only the Maintainer mail id parameter. Now it is working
fine.

If this problem is applicable to you, you can follow the same.

HAVE A SUCCESSFUL BUGZILLA !!!

regards

hari

On Wed, Oct 15, 2008 at 5:08 PM, Milivoj Milani <mili...@gzr.hr> wrote:

> When anyone logins the second time (after creating account), Bugzilla
> asks them password and username for every action.
>
>
>

> Cookies are enabled. I have tried both Internet Explorer 7 and Firefox
> 3. Neither works.
>
>
>
> Help appreciated.
>

> _______________________________________________
> support-bugzilla mailing list
> support-...@lists.mozilla.org
> https://lists.mozilla.org/listinfo/support-bugzilla
> PLEASE put support-...@lists.mozilla.org in the To: field when you
> reply.
>

[Milivoj Milani]

Hi,

Thank you for your reply. I have tried that, but it didn't help. There
is no proxy between me and bugzilla. Bugzilla is installed on another
machine in the same local area network.

Bugzilla url is http://stroj85.domena.com/Bugzilla/

Cookiepath is set to : /Bugzilla/
Urlbase = http://stroj85.domena.com/Bugzilla/
Httpsbase = '' (blank)

I don't use https, so it is set to never.

I have deleted the entire cache on my machine. It didn't help too. I
don't use any security software apart from TrendMicro Antivirus for
Vista. I have tried using Firefox thinking it may be a m$ IE 7 issue,
but that didn't help either.

The only strange thing is, when I go to index.cgi page, strange warning
is displayed (excerpt below).

Warning:
[Thu Oct 16 09:48:53 2008] index.cgi: Use of uninitialized value in
substitution (s///) at (eval 44) line 44. [Thu Oct 16 09:48:53 2008]
index.cgi: Use of uninitialized value in substitution (s///) at (eval
44) line 44. [Thu Oct 16 09:48:53 2008] index.cgi: Use of uninitialized
value in substitution (s///) at (eval 44) line 44.

I know that it can be turned on by configuring .cgi script in IIS to use
perl -XT instead of perl -wT, but maybe there is a connection between
two problems. IIS user (Network Service) has administrative privileges
on Bugzilla folder.

I have no ideas how to solve this.

Thank you for your help.

Milivoj

-----Original Message-----
From: support-bugzilla-bounces+milivojm=gzr...@lists.mozilla.org
[mailto:support-bugzilla-bounces+milivojm=gzr...@lists.mozilla.org] On
Behalf Of Max Kanat-Alexander
Sent: Wednesday, October 15, 2008 2:12 PM
To: support-...@lists.mozilla.org
Subject: Re: Bugzilla keeps asking me to relogin

On Wed, 15 Oct 2008 13:38:43 +0200 "Milivoj Milani" <mili...@gzr.hr>

wrote:
> When anyone logins the second time (after creating account), Bugzilla
> asks them password and username for every action.

Possibly there's a proxy between you and Bugzilla. Possibly

there's some security software on your machine interfering. Possibly
Bugzilla's "cookiepath" parameter is set incorrectly. Possibly you
changed the "cookiepath" parameter and still have some old cookies
around that are confusing Bugzilla (delete all cookies for the domain
that Bugzilla is in).

BTW, somebody should make this into a FAQ, with my answers
above as the answer (but possibly expanded on).

-Max
--
http://www.everythingsolved.com/
Competent, Friendly Bugzilla and Perl Services. Everything Else, too.

[David Miller]

Max Kanat-Alexander wrote on 10/15/08 8:12 AM:

> BTW, somebody should make this into a FAQ, with my answers
> above as the answer (but possibly expanded on).

It is already (and has been for a while).

http://www.bugzilla.org/docs/3.0/html/trbl-relogin-everyone.html

--
Dave Miller http://www.justdave.net/
System Administrator, Mozilla Corporation http://www.mozilla.com/
Project Leader, Bugzilla Bug Tracking System http://www.bugzilla.org/

[Milivoj Milani]

Hi.

[Thu Oct 16 10:37:12 2008] index.cgi: Use of uninitialized value in

substitution (s///) at (eval 44) line 44.

[Thu Oct 16 10:37:12 2008] index.cgi: Use of uninitialized value in

substitution (s///) at (eval 44) line 44.

[Thu Oct 16 10:37:12 2008] index.cgi: Use of uninitialized value in

substitution (s///) at (eval 44) line 44.

This problem has to be related to this error. Looking at perl code for
bugzilla, header is not displayed correctly, meaning cookies have not
been set. If I look at cookies set in Firefox, no cookies have been set
for Bugzilla.

'ssl' => 'never'
'sslbase' => ''
'urlbase' => 'http://stroj85.domena.com/Bugzilla/'
'cookiedomain' => '/'
'cookiepath' => '/Bugzilla/'

Looking forward to your ideas...

Thanks,

Milivoj

-----Original Message-----
From: support-bugzilla-bounces+milivojm=gzr...@lists.mozilla.org
[mailto:support-bugzilla-bounces+milivojm=gzr...@lists.mozilla.org] On
Behalf Of David Miller
Sent: Thursday, October 16, 2008 10:18 AM
To: support-...@lists.mozilla.org
Subject: Re: Bugzilla keeps asking me to relogin

http://www.bugzilla.org/docs/3.0/html/trbl-relogin-everyone.html

[David Miller]

Milivoj Milani wrote on 10/16/08 4:46 AM:
> 'cookiedomain' => '/'

> Looking forward to your ideas...

I don't think / is a valid value for cookiedomain. Not sure if that
would cause the error, but it's possible. I think that either needs to
be blank (the default) or matching your domain name or a parent domain
if yours is a subdomain. Leaving it blank is probably a safe bet to get
it working.

[Milivoj Milani]

Dave,

THANK YOU. That was it. Cookiedomain should be '' (blank).

May the force be with you ;)

Cheers,

Milivoj

-----Original Message-----
From: support-bugzilla-bounces+milivojm=gzr...@lists.mozilla.org
[mailto:support-bugzilla-bounces+milivojm=gzr...@lists.mozilla.org] On
Behalf Of David Miller
Sent: Thursday, October 16, 2008 10:53 AM
To: support-...@lists.mozilla.org
Subject: Re: Bugzilla keeps asking me to relogin

[Milivoj Milani]

Maybe adding this to FAQ would be nice.

Cheers.

[egos...@groupspark.com]

On Oct 16, 1:19 am, "Harihara Subramanian" <maryf...@gmail.com> wrote:
> Hi,
>
>         I had  the same problem of asking relogin.
>
>         My ubuntu linux server is a simple server with Apache installed.
> Mine is not a DNS web server.
> After installing the Bugzilla 3.0.5 , I had given all parameters  as per
> the  'Additional Configuration'  of Bugzilla Guide. ( including cookie
> domain and Proxy_url)
>
>          Bugzilla was asking me to login again and again.  It was giving
> some Proxy error. After that I have removed all the Parameters which I had
> given. I have kept only the Maintainer mail id parameter. Now it is working
> fine.
>
>          If this problem is applicable to you, you can follow the same.
>
>         HAVE A SUCCESSFUL BUGZILLA !!!
>
> regards
>

> hariOn Wed, Oct 15, 2008 at 5:08 PM, Milivoj Milani <miliv...@gzr.hr> wrote:
> > When anyone logins the second time (after creating account), Bugzilla
> > asks them password and username for every action.
>
> > Cookies are enabled. I have tried both Internet Explorer 7 and Firefox
> > 3. Neither works.
>
> > Help appreciated.
>
> > _______________________________________________
> > support-bugzilla mailing list

> > support-bugzi...@lists.mozilla.org
> >https://lists.mozilla.org/listinfo/support-bugzilla
> > PLEASE put support-bugzi...@lists.mozilla.org in the To: field when you
> > reply.

Hi,

Exactly where is the following done.

After that I have removed all the Parameters which I had
given. I have kept only the Maintainer mail id parameter. Now it is
working
fine.

Thanks,
Ed

[Marc Schumann]

Ed,

2008/10/24 <egos...@groupspark.com>:

> After that I have removed all the Parameters which I had
> given. I have kept only the Maintainer mail id parameter. Now it is
> working
> fine.

this is not good advice. I'm not happy it keeps cropping up around
here. You *must* fill urlbase. Make sure it ends in a slash ("/").

If you feel the need to clear a parameter, clear cookiedomain. And set
cookiepath to "/" (without the quotes).

Kind regards
Marc

[a.ha...@gmail.com]

I had to login for every new page load with Firefox. With Opera it went fine.

The problem was solved, after I changed Administration->Required Settings->cookiepath from / to /bugzilla/