Help : Sendmail

[Iman Mukherjee]

Hi!

I am trying to install Bugzilla and facing a problem sending mails
once a Bug is reported or changed. The error logs and the debug
(crash.txt) says it's "Missing Recipient's Address".

However, the mails for New Account Creation are being delivered successfully.
Please help me as I cannot figure out the problem. The details are given below:

mail_delivery_method = Sendmail

The error message on process_bug.cgi:

There was an error sending mail from 'im...@ee.iitb.ac.in' to

'iman.mu...@iitb.ac.in': error when closing pipe to /usr/lib/sendmail.exe:

Reproducible: Always

Actual Results:
Bugzilla has suffered an internal error. Please save this page and send it to

im...@ee.iitb.ac.in with details of what you were doing at the time this message

appeared.

URL: http://10.146.128.43:8000/process_bug.cgi

There was an error sending mail from 'im...@ee.iitb.ac.in' to

'iman.mu...@iitb.ac.in': error when closing pipe to /usr/lib/sendmail.exe:

Expected Results:
Email sent to:

iman.mu...@iitb.ac.in, im...@ee.iitb.ac.in

Sendmail is in C:/usr/lib/sendmail.exe

Sendmail.ini is configured correctly as new account creation mails are being
delivered.

Thank you for your patience.
Regards,
Imon

--
A human being should be able to change a diaper, plan an invasion,
butcher a hog, conn a ship, design a building, write a sonnet, balance
accounts, build a wall, set a bone, comfort the dying, take
orders, give orders, cooperate, act alone, solve equations, analyze a
new problem, pitch manure, program a computer, cook a tasty meal,
fight efficiently, die gallantly. Specialization is for insects.
— Robert Heinlein’s

[Iman Mukherjee]

[Dan Wierenga]

> -----Original Message-----
> From: support-bugzilla-
> bounces+dwierenga=valuecl...@lists.mozilla.org [mailto:support-
> bugzilla-bounces+dwierenga=valuecl...@lists.mozilla.org] On Behalf
> Of Iman Mukherjee
>
> 'iman.mu...@iitb.ac.in': error when closing pipe to
> /usr/lib/sendmail.exe:

This looks like a unix-style path (with an odd .exe extension).

> Sendmail is in C:/usr/lib/sendmail.exe

This looks like a Windows path.

Are you sure your paths are configured correctly?

This email and any files included with it may contain privileged,
proprietary and/or confidential information that is for the sole use
of the intended recipient(s). Any disclosure, copying, distribution,
posting, or use of the information contained in or attached to this
email is prohibited unless permitted by the sender. If you have
received this email in error, please immediately notify the sender
via return email, telephone, or fax and destroy this original transmission
and its included files without reading or saving it in any manner.
Thank you.

[Dan Wierenga]

> From: Iman Mukherjee [mailto:iman.mu...@gmail.com]
>
> Yes I have installed it on windowsXP OS... am using glob's sendmail
wrapper and they had given instructions > > to install sendmail in
C;/usr/lib/sendmail.exe

Please reply to the list so others may benefit in the future.

You installed it in C:/usr/lib/sendmail.exe but it looks like you
somehow forgot to tell Bugzilla about it correctly. It looks to me like
Bugzilla is leaving off the "C:" part and just using
/usr/lib/sendmail.exe.

[Iman Mukherjee]

Thanks. I'll keep that in mind.

I'll check up with the settings in Bugzilla

[Iman Mukherjee]

Hi! friends,

My problem has unfortunately not been solved yet. Bugzilla does know where
Sendmail is, I can say that because while creating a 'new account' Bugzilla
uses it successfully to send confirmation mails to people's addresses. It
faces a problem when changing/reporting a new bug. It clearly says in the
error log "Message missing recipient's address". I have sent mails to public
addresses using Sendmail from the cmd prompt manually. It works. I have also
tried to modify the code and print the incoming address to process_bug.cgi.
It gives some garbage value. How can I rectify it to start sending mails.
I'm very puzzled. Plz help.

On Thu, Mar 26, 2009 at 11:33 PM, Iman Mukherjee
<iman.mu...@gmail.com>wrote:

[Brian Small]

Iman,

This could be the problem with line endings in the templates. This
happens on Windows if you use CVS to install Bugzilla, or WinZip to
extract the tarball, unless certain non-default settings are used.

Change the templates line endings to unix type (LF) instead of
Windows/DOS type (CRLF) in your templates files to correct this problem.
You need a utility like DOS2UNIX to do this.

There was a bug for this bug I don't remember the number and I am not
sure of its status.

- Brian Small

Hi! friends,

> - Robert Heinlein's
>

--
A human being should be able to change a diaper, plan an invasion,
butcher a hog, conn a ship, design a building, write a sonnet, balance
accounts, build a wall, set a bone, comfort the dying, take
orders, give orders, cooperate, act alone, solve equations, analyze a
new problem, pitch manure, program a computer, cook a tasty meal,
fight efficiently, die gallantly. Specialization is for insects.

- Robert Heinlein's
_______________________________________________
support-bugzilla mailing list
support-...@lists.mozilla.org
https://lists.mozilla.org/listinfo/support-bugzilla
PLEASE put support-...@lists.mozilla.org in the To: field when you
reply.

[Iman Mukherjee]

Hey! Brian,

Thanks for your time !

Did you mean the *.html.tmpl files? Do I have to convert all of them..around
522 files??

Thanks,
Regards,
~Iman

— Robert Heinlein’s

[Eric R. C. Holcomb]

Howdy Imam,

Yeah, I think that's what he means. If you haven't done any customizing
yet, it might be easier just to uncompress your templates again using
the appropriate settings for unix. You could write a tool to convert
from CRLF to LF pretty easily in perl, but why bother if there is an
easier way?

Good luck,
e.

[Iman Mukherjee]

Oh! Alright... thanks ! May i know why do I need DOS2UNIX ? Because, My
Bugzilla is running on Windows platform... if I convert a LineFeed or
CarriageReturn to a Carriage Return-LineFeed sequence, will it read my
Templates?

Regards,
~Iman

— Robert Heinlein’s

[Eric R. C. Holcomb]

Howdy Iman,

My guess is that Bugzilla was written mostly by unix developers on
various flavors of unix. Their coding assumptions (e.g. end-of-line
characters in text files) were presumably unix biased. Bugzilla will
certainly be able to read the templates. The real question is will your
preferred editor be able to read them... :-)

Take care,
e.

[Iman Mukherjee]

Oh! In that case .. it should not be much of a worry.. coz I won't be
writing my own tool... I am using FixCRLF available on
http://wareseeker.com/download/fix-cr-lf-1.0.rar/447939

Thanxalot !

Cheers !

On Fri, Apr 3, 2009 at 1:59 PM, Eric R. C. Holcomb <
eric-rc...@mki.co.jp> wrote:

— Robert Heinlein’s

[Max Kanat-Alexander]

Iman Mukherjee wrote:
> I am trying to install Bugzilla and facing a problem sending mails
> once a Bug is reported or changed. The error logs and the debug
> (crash.txt) says it's "Missing Recipient's Address".

Upgrade to 3.2.3, this bug is fixed in that version.

-Max
--
http://www.everythingsolved.com/
Competent, Friendly Bugzilla and Perl Services. Everything Else, too.

[Iman Mukherjee]

To upgrade to I simply download the Bugzilla 3.2.3 tarball? What else do I
have to configure let the system know I have upgraded bugzilla?

Regards,
~Iman

[Max Kanat-Alexander]

Iman Mukherjee wrote:
> To upgrade to I simply download the Bugzilla 3.2.3 tarball? What else do I
> have to configure let the system know I have upgraded bugzilla?

http://www.bugzilla.org/docs/3.2/en/html/upgrade.html