Backup and Restore of Bugzilla

[jeff patterson]

Hi,
I was trying to backup bugzilla on one server and restore it on another server. I took a dump of the mysql database and copied the bugzilla directory as given in the documentation. But when i tried to restore it on another server everything was fine untill i tried to test it. When i log in to bugzilla i get directed to the first server and i get logged in to the first server. I guess the IP address of the first server gets hard coded in the installation. Can anyone help me how to change it.

Thanks

Jeff

[Sandeep Athiyarath]

You may have to check two things:

1, $Bugzilladir/data/params file urlbase and sslbase entry.
2, hostname in your dns server is correct or not ?

Regards
Sandeep

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[Chavez, Larry]

Backup/restore procedures:

Backup Procedure

-----------------

This procedure was tested on the production machine (nn.nn.nn.1) running
Bugzilla 3.0.4

mysqldump --opt -u bugs -p bugs > bugs.sql

Restore Procedure

------------------

This procedure was tested on the backup machine (nn.nn.nn.2) running
Bugzilla 3.0.5

mysql -u bugs -p bugs < bugs.sql

./checksetup.pl

It worked when I initially installed 3.0.5

However when I backed up and restored the second time using the commands
above and logged into 3.0.5 box I get:

Forbidden

You don't have permission to access /index.cgi on this server.

________________________________

Apache/2.0.52 (Red Hat) Server at nn.nn.nn.2 Port 80

[Tosh, Michael J]

Quoting Chavez, Larry:
> mysql -u bugs -p bugs < bugs.sql
> ./checksetup.pl
>

> However when I backed up and restored the second time using the
> commands above and logged into 3.0.5 box I get:
> Forbidden
> You don't have permission to access /index.cgi on this server.

You may need to run checksetup.pl a few times in order to get it to set
the permissions correctly.

Also note that if you are on a "backup server", that your webservergroup
may or may not be the same.

[Chavez, Larry]

I still get:

Forbidden

You don't have permission to access /index.cgi on this server.

________________________________

Apache/2.0.52 (Red Hat) Server at xx.xx.xx.48 Port 80