My Mooltipass has failed

aaa bbb

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Feb 18, 2016, 11:44:59 PM2/18/16

to mooltipass

Blank display, leds turn off when touched

Youtube Video

dmesg output when inserted/removed is normal:

[ 4337.450044] usb 1-2: new full-speed USB device number 8 using xhci_hcd
[ 4337.615279] usb 1-2: New USB device found, idVendor=16d0, idProduct=09a0
[ 4337.615286] usb 1-2: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 4337.615289] usb 1-2: Product: Mooltipass
[ 4337.617464] hid-generic 0003:16D0:09A0.0012: hiddev0,hidraw7: USB HID v1.11 Device [Mooltipass] on usb-0000:00:14.0-2/input0
[ 4337.618730] input: Mooltipass as /devices/pci0000:00/0000:00:14.0/usb1/1-2/1-2:1.1/0003:16D0:09A0.0013/input/input29
[ 4337.669276] hid-generic 0003:16D0:09A0.0013: input,hidraw8: USB HID v1.11 Keyboard [Mooltipass] on usb-0000:00:14.0-2/input1
[ 4353.787592] usb 1-2: USB disconnect, device number 8

To say that this is an inconvenience would be an understatement. Any advice would be appreciated.

aaa bbb

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Feb 18, 2016, 11:59:17 PM2/18/16

to mooltipass

after testing a little more, it seems that it is in fact only the display which has failed. However, I cannot enter my password to retrieve my credentials.

mathieu...@gmail.com

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Feb 19, 2016, 2:24:38 AM2/19/16

to aaa bbb, mooltipass

Hello there,

We're very sorry for your experience.
Could you send me your contact information in private so we can send you a brand new one?
Do you know if anything caused this failure? Did it drop?

Thanks!
Mathieu

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aaa bbb

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Feb 19, 2016, 3:31:16 AM2/19/16

to mooltipass, m.3.7.31.127...@gmail.com

Hi Mathieu,
I can't think of anything I've done to cause the failure. The problem occurred when I was changing the USB port the mooltipass was connected to, it was working fine only moments earlier.

mathieu...@gmail.com

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Feb 19, 2016, 3:34:57 AM2/19/16

to aaa bbb, mooltipass

Hello,

That's very odd.

Anyway, send me your contact info, order number and a new unit will be shipped to you.

Thanks!
Mathieu

mathieu...@gmail.com

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Feb 19, 2016, 12:49:45 PM2/19/16

to aaa bbb, mooltipass

Hello,

Your new device has been shipped using DHL, you should receive by middle of next week!