Issues with scroll wheel

[Jonathan Gordon]

I received my Mooltipass back in May. I have been really delighted with it. I carry it in my laptop case and /or leave it on my desk. After 4 or 5 months I started noticing that when turning the scroll wheel it dones not increment properly, It sometimes goes from 1 to 4 back to 1 and sometimes skips ahead to letters. I fear that it may be headed for failure. Still love the product , just want to know what I need to do to get this fixed or replaced.
Jonathan Gordon

[mathieu...@gmail.com]

Hello Jonathan,

We actually have a firmware update for that!

Simply send me your serial number.

Regards,

Mathieu

On Mon, Oct 23, 2017 at 3:14 AM, Jonathan Gordon <desertr...@gmail.com> wrote:

I received my Mooltipass back in May. I have been really delighted with it. I carry it in my laptop case and /or leave it on my desk. After 4 or 5 months I started noticing that when turning the scroll wheel it dones not increment properly, It sometimes goes from 1 to 4 back to 1 and sometimes skips ahead to letters. I fear that it may be headed for failure. Still love the product , just want to know what I need to do to get this fixed or replaced.
Jonathan Gordon

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[Julian Foad]

Mine has what might be the same issue. When I roll the wheel slowly forward and back, keeping my thumb gently on it, moving one whole click or less in each direction, as part of "homing in" on the number I need, quite often it counts forward (let's say to 6) when I roll forward, then back (to 5) when I roll back, then nothing changes when I roll forward a bit, then it counts back (to 4), and so on. So the tactile feedback does not match the counting.

I have used it very little since new so I don't think it is damaged or worn out.

Mathieu Stephan wrote:

We actually have a firmware update for that!

Is this the update: "algorithm redesign for scroll wheel problems" ?

Does that update resolve the sort of issue that I describe?

If so, I would like to try it. I will send you my serial number.

Thanks,
- Julian

[mathieu...@gmail.com]

Hello Julian,

This issue is indeed fixed by the commit you linked. In short, it filters out abnormal behavior.

You may send me your serial number!

Mathieu

[Jonathan]

Serial Number: MPM-2191

[mathieu...@gmail.com]

Hello Jonathan,

Here it is! 

The instructions are there: https://github.com/limpkin/mooltipass/blob/master/mini_update_proc.md

Regards,

Mathieu

[Dennis Klein]

Hey,

this is the same behaviour I noticed as well during the last couple of weeks more and more often.

[mathieu...@gmail.com]

Hello Dennis,

Simply send me your serial number and I'll have a fw update for you.

Regards,

Mathieu

[Jonathan]

Mathieu,
That worked beautifully,thank you :)
By the way I love the product and the service.
Jonathan

[mathieu...@gmail.com]

Thanks a lot for the kind words Jonathan!