APPCRASH MSVCR120.dll c000001d

[Brian Caldwell]

Unable to start MongoDB 3.x on Windows 2012 R2 after installation. Continually receive APPCRASH errors. MSVCR120.dll c000001d. 

Installed Visual C++ Redistributable Packages for Visual Studio 2013, but still unable to start.

Any ideas?

[Brian Caldwell]

Update: 2.7.9,3.0.0 work. 3.0.9,3.1.9,3.2.0,3.2.1 do not work. 

[Wan Bachtiar]

Hi Brian,

I’ve just tested this by downloading and installing the latest stable version MongoDB v3.2.1 on Windows 2012 R2 (standard 64-bit).
The .msi file name is : mongodb-win32-x86_64-2008plus-ssl-3.2.1-signed.msi. The MongoDB installer version is Windows 64-bit 2008 R2+, note that it's not the legacy version.

I was able to execute mongod.exe, and connect to it via mongo.exe successfully.

Did you install using the .msi or the zip files ?

If its through the .msi, can you please post the full installer name for v3.2.1 ?

Also, can you post the full crash log, or any crash dump files ?

Regards,

Wan.

​

[Adrian Engel]

Same issue here - sorry my windows is in german

  Problemereignisname: APPCRASH

  Anwendungsname: mongod.exe

  Anwendungsversion: 0.0.0.0

  Anwendungszeitstempel: 5693fb36

  Fehlermodulname: MSVCR120.dll

  Fehlermodulversion: 12.0.21005.1

  Fehlermodulzeitstempel: 524f83ff

  Ausnahmecode: c000001d

  Ausnahmeoffset: 0000000000092bc3

  Betriebsystemversion: 6.1.7600.2.0.0.256.4

  Gebietsschema-ID: 3079

  Zusatzinformation 1: 5c3d

  Zusatzinformation 2: 5c3d245a8a3a0ea8239699160cb0a4f9

  Zusatzinformation 3: 79f9

  Zusatzinformation 4: 79f9859601b2be5a412bc297ff948977

[Wan Bachtiar]

Hi Adrian,

Although you may be getting a similar error message, it may be a different issue that is causing it.

Please start a new discussion with the following information:

• MongoDB specific version. i.e. 3.0.8, 3.2.1
• Windows specific version. i.e. Win 2012 R2 64 bit.
• If installing via the .msi, what is the full installer name for it ?
• Are you running this from a virtual machine ? i.e. VMWare, XenServer, etc.
• Crash log, or crash dump files.

Regards,

Wan.

​

​

[Mingcen GAO]

Exactly the same problem here. Does anybody get a solution?

[Wan Bachtiar]

Hi Mingcen,

Please start a new thread discussion with the following information:

• Your MongoDB server specific version. i.e. 3.0.12, 3.2.6
• Your Windows specific version. i.e. Win 2012 R2 64 bit.
• If you are installing via the .msi, what is the full installer name for it ?
• Are you running Windows from a virtual machine ? i.e. VMWare, XenServer, etc.
• Any crash log, or crash dump files related.

You may also find useful: MongoDB on Windows: determine which MongoDB build you need

Regards,

Wan.

​

[Mingcen GAO]

Hi Wan,

Sorry for my late reply (I didn't receive notification email)

Below are some information:

1. MongoDB version I have tried include 3.1.0, 3.2.6, and 3.2.7

2. Windows version I have tried include win 7, 8 and server 2012 r2 (all are 64 bits)

3. The msi package are all downloaded from MongoDB official site.

4. I believe my problem is here: all tests are on VM of XenServer. 

Some more info: I tried MongoDB 2.6 and it works fine. I believe VM of XenServer does not support some instruction called by MongoDB 3.0 +.  

Thanks

Mingcen

[Wan Bachtiar]

Sorry for my late reply (I didn’t receive notification email)

Hi Mingcen,

Thanks for the reply and providing the information.

I believe VM of XenServer does not support some instruction called by MongoDB 3.0 +.

There is currently an open MongoDB tracker ticket SERVER-21732 related to older processors (before 2011) or XenServer not supporting AVX instruction set for MongoDB v3.0.3+. Please see the ticket for more information.

Also feel free to watch or upvote the ticket for issue updates.

Kind regards,

Wan.

​

​