MongoDB - Connection to GUI fails after upgrading from free to M10?

27 views

Skip to first unread message

jannik...@t-online.de

unread,

Apr 22, 2018, 8:31:51 AM4/22/18

to mongodb-user

I have a serious problem when I want to connect to my mongoDB database (MongoAtlas). I have used Studio3T, but now I am not able to connect to my db anymore. When I insert the Connection URI to 3T, I get the following response:

Connection failed.

SERVER [xxx.mongodb.net:27017] (Type: UNKNOWN) 
|_/ Mongo Server error (MongoCommandException): Command failed with error 8000: 'could not find config for xxx.mongodb.net' on server xxx.mongodb.net:27017. 
|_... 
|_... The full response is:
|_... { 

|_...     "ok" : NumberInt(0), 

|_...     "errmsg" : "could not find config for xxx.mongodb.net", 

|_...     "code" : NumberInt(8000), 

|_...     "codeName" : "AtlasError"

|_... }

I have also tried to connect via MongoCompass in case I copied a false URI, because it it detects the string from my clipboard. From Compass I get the following error:

Server at xxx.mongodb.net:27017 reports wire version 0, 
but this version of Node.js Driver requires at least 2 (MongoDB2.6).

All of this happened after I have upgraded my cluster to M10.

I would appreciate any help, I need to solve this as soon as possible, please! Many thanks.

Wan Bachtiar

unread,

May 23, 2018, 1:22:20 AM5/23/18

to mongodb-user

I would appreciate any help

Hi Jannik,

If you have just upgraded from Free Tier to M10, please check whether:

The connection string is still valid to use to connect to your cluster
The M10 cluster has been provisioned and ready for connection.

If you are still having trouble with connecting to MongoDB Atlas, please raise an issue in MongoDB Atlas Support page; While logged in Atlas cluster page, follow the ‘Support’ link on the bottom left hand corner.