Crashing Word using Indent
Nick White
appreciated.
I am using Office 97 Pro on Win 98 SE.
When I try to use the Indent Button (or Ctrl-M) to increase indent
when document contains any text, Word crashes.
Other info:
If I Format/Paragraph/Indent to a distance, then there is no problem.
If I use the indent button in a new document it appears to work OK. If
I use it at all in a document that has text already in it, then the
problem arises.
If I use Indent in a new document, as I say it works. But then once I
have typed any text, it again crashes if Indent or Outdent (??) are
tried. So it's not something to do with older documents.
I am pretty sure it did not always do this, but I don't know when it
started and I cannot therefore identify anything I did to make it
start.
I have tried uninstalling/reinstalling Word.
I have a virus checker (InnoculateIT Personal Edition from CA)and it's
up to date.
Error message:
Illegal operation
WINWORD caused an invalid page fault in
module WINWORD.EXE at 0167:301aa02d.
Registers:
EAX=00000000 CS=0167 EIP=301aa02d EFLGS=00010246
EBX=006482fc SS=016f ESP=0062f444 EBP=0062f468
ECX=00000000 DS=016f ESI=00400078 FS=35c7
EDX=00400850 ES=016f EDI=0000000c GS=0000
Bytes at CS:EIP:
ff b0 6a 06 00 00 e8 50 bf fb ff 83 f8 ff 89 45
Stack dump:
00400850 0062f4ac 0062f710 00000000 00004b14 00000000 ffffffff
ffffffff ffffffff 0062f4b4 3030a241 0062f4a0 00000004 00000000
00000000 00000000
Nick White --- HEAD:Hertz Music
(please remove ns from my header email address to reply)
....damn spam
!!
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Someone ought to tell him that in a marriage,
consummation does NOT refer to sitting around
and eating all day!
Cindy Meister -WordMVP-
> WINWORD caused an invalid page fault
>
Chances are, you have a driver conflict, or damaged driver;
most likely the graphics driver. If you boot Windows in
SAFE MODE, does the problem stop?
See this Knowledge Base article for more information on
trouble-shooting IPFs
WD2000: Part 1: Troubleshooting IPFs and Exception Errors
[Q236319]
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q23
6319
WD2000: Part 2: Troubleshooting IPFs and Exception Errors
[Q236383]
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q23
6383
WD2000: Part 3: Troubleshooting IPFs and Exception Errors
[Q236423]
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q23
6423
Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister
http://www.mvps.org/word
http://go.compuserve.com/MSOfficeForum
This reply is posted in the Newsgroup; please post any
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:-)
Nick White
<CindyM...@swissonline.ch> wrote something
......and in reply I say!:
Thanks for that. I will check out safe mode and those sites
Nick White
<CindyM...@swissonline.ch> wrote something
......and in reply I say!:
Tried in safe mode. No crash. Win was reporting no problem devices,
but when I checked System/device manager, it showed a prob with the
Video driver. Reinstall. Problem gone!
Thank you.
Nick White
<CindyM...@swissonline.ch> wrote something
......and in reply I say!:
Quelle Fromage!
I have disovered that the Video driver replacement did NOT work.
I thought it was text that made Word spit the dummy. But what does it
is a new line (in other words I have hit the Enter key in the
document). I can type text, and it's ok. But if I hit Enter, or the
document contains the character gernerated by Enter, then Indent
crashes.
This happens even in Safe Mode.
Cindy Meister -WordMVP-
> I have disovered that the Video driver replacement did NOT work.
>
> I thought it was text that made Word spit the dummy. But what does it
> is a new line (in other words I have hit the Enter key in the
> document). I can type text, and it's ok. But if I hit Enter, or the
> document contains the character gernerated by Enter, then Indent
> crashes.
>
> This happens even in Safe Mode.
>
And this happens with all documents?
If you close Word, then search for Normal.dot on your system. Rename it
to Normal.old. Start Word...
do you still see the problem?
Nick White
OK. I renamed Normal.dot to Normal.Old
I tested Word as well as I could (indent, Enter, Indent. Type
characters. Indent etc). The problem _appears_ to have gone away.
Now here's the weird bit. When I renamed Normal.dot to Normal.old,
Word created a new Normal.dot. Ok so far. I had removed the Indent
buttons from the Format bar in Word. So the Normal.dot that I was
using _before_ I renamed had no indent buttons. So when Word created a
_new_ Normal.dot, the Indent buttons were back. Ok so far....
BUT. When I deleted the _new_ Normal.dot, and renamed the _old_ Normal
back to Normal.dot, then reinstated the Indent buttons, the problem
had still gone away.........as far as I can see.
If the problem returns, I will actually rename Normal.dot and leave it
that way, as it may be corrupted. However for now, it had enough
customsation to be worth trying to keep.
FYI. And again thanks. I hope that's the problem solved.
Cindy Meister -WordMVP-
> BUT. When I deleted the _new_ Normal.dot, and renamed the _old_ Normal
> back to Normal.dot, then reinstated the Indent buttons, the problem
> had still gone away.........as far as I can see.
>
Yeah, that would worry me, too :-) Hope what-ever-it-was sticks!
Cindy Meister
Nick White
>Hi Nick,
Thanks for your help. You will no doubt hear if it doesn't <G>