Windows Update Error 8024400E
Tim
Starting yesterday I am getting a "Windows can't check for updates" message.
When I try to run Windows Update I get error code 8024400E. I am running
Windows Vista without SP1 (I am one of the lucky winners that has a driver
that needs to be updated before SP1 will show up). Any assistance will be
greatly appreciated! Here are some of the log errors.
2008-10-07 08:07:57:306 1116 8c8 PT WARNING: SyncUpdates failure, error =
0x8024400E, soap client error = 7, soap error code = 400, HTTP status code =
200
2008-10-07 08:07:57:306 1116 8c8 PT WARNING: SOAP Fault: 0x000190
2008-10-07 08:07:57:306 1116 8c8 PT WARNING: faultstring:Fault occurred
2008-10-07 08:07:57:306 1116 8c8 PT WARNING:
ErrorCode:InternalServerError(5)
2008-10-07 08:07:57:306 1116 8c8 PT WARNING: Message:(null)
2008-10-07 08:07:57:306 1116 8c8 PT WARNING:
Method:"http://www.microsoft.com/SoftwareDistribution/Server/ClientWebService/SyncUpdates"
2008-10-07 08:07:57:306 1116 8c8 PT WARNING:
ID:77cc451f-15b7-42e8-8387-1b65f2d526d5
2008-10-07 08:07:57:306 1116 8c8 PT WARNING: PTError: 0x8024400e
2008-10-07 08:07:57:306 1116 8c8 PT WARNING: SyncUpdates_WithRecovery
failed.: 0x8024400e
2008-10-07 08:07:57:306 1116 8c8 PT WARNING: Sync of Updates: 0x8024400e
2008-10-07 08:07:57:306 1116 8c8 PT WARNING: SyncServerUpdatesInternal
failed: 0x8024400e
2008-10-07 08:07:57:306 1116 8c8 Agent * WARNING: Failed to synchronize,
error = 0x8024400E
2008-10-07 08:07:57:369 1116 8c8 Agent * WARNING: Exit code = 0x8024400E
MowGreen [MVP]
See: You may encounter temporary connection-related errors when you use
Windows Update or Microsoft Update to install updates
http://support.microsoft.com/kb/836941
" Symptoms
When you use the Windows Update Web site or the Microsoft Update Web
site to check for and install updates, you may receive one of the
following error messages:
* Error 0x8024400E *
Cause
These errors may occur caused by any of the following issues:
• Applications or processes that interfere with Internet communications
• Resource issues on your computer
• Too much activity on the update site
• High Internet activity
• Recoverable database errors
• Server time-out issues on the Windows Update or Microsoft Update site "
MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============
Tim
however this did not resolve the issue. I did notice in the list at the
bottom the item that applies to my issue. Any other suggestions?
0x8024400E -2145107954 SUS_E_PT_SOAP_SERVER
MowGreen [MVP]
PT- Synchronizes updates information to the local datastore
The local datastore is DataStore.edb. It is possible that it's become
corrupted due to it's being scanned by antivirus software while it is in
use [locked] or, a 3rd party firewall is blocking the synchronization.
*** Which firewall is being used ? ***
If the native Vista firewall is being used, suggest you rename
DataStore.edb to see if that resolves the issue.
You can run the commands below from an Elevated Command Prompt or,
save the commands to a .bat file and run the .bat file.
To open an Elevated Command prompt
1. Click the Start button.
2. In the Search box, type command prompt.
3. In the list of results, right-click Command Prompt, and then click
Run as administrator. Administrator permission required If you are
prompted for an administrator password or confirmation, type the
password or provide confirmation.
At the prompt, type in the following commands exactly as written,
pressing Enter after *each* one
net stop wuauserv
net stop bits
cd %windir%\softwaredistribution
cd datastore
ren datastore.edb datastore.old
net start bits
net start wuauserv
exit
Or, to creat a .bat file -
1. Click the Start button, and then type notepad in the Start Search box.
2. Click Notepad from the Programs list.
3. Copy and then paste the following commands into Notepad:
net stop wuauserv
net stop bits
cd %windir%\softwaredistribution
cd datastore
ren datastore.edb datastore.old
net start bits
net start wuauserv
4. Save the Notepad file on the Desktop as rename.bat. To do this,
follow these steps:
a. In Notepad, click File, click Save As, and then type rename.bat.
b. In the Save in list, click Desktop.
c. In the Save as type list, click All Files, and then click Save.
5. On the Desktop, right-click the rename.bat file, and then click Run
as administrator.
If you are prompted for an administrator password or for confirmation,
type the password, or click Continue.
Restart the system and see if it can update now.
MowGreen [MVP 2003-2009]
Tim
on a domain and it is not available due to Group Policy) or any other
firewall, although we are running Symantec AV CE. Would you still recommend
the course of action you list below? If so I will give it a try.
Tim
work. I discovered that it cleared my Windows Update history, which I did
not want it to do, so I am going to restore the file since it didn't resolve
the issue. Any other ideas?
MowGreen [MVP]
Renaming DataStore.edb deletes the History shown on the Microsoft Update
sites [Window/Microsoft Update] in XP/Win2K/WS2K3 . In Vista, it deletes
the entries in the 'Windows Update History' list.
You can rename it first and see if the issue is resolved.
If no joy, then delete the newly created DataStore.edb [after stopping
the BITS and Windows Update services] and rename the previous
DataStore.ebd [from DataStore.old back to .edb] to retain the Windows
Update History list.
If you rename DataStore.edb and the issue is still occurring than it's
definitely related to the firewall/AV.
If you rename the DataStore.edb and the issue goes away for awhile but
*reoccurs*, then suggest you or the Admin reconfigure the AV to not scan
the locations of the workstation[s] listed here:
Virus scanning recommendations for computers that are running Windows
Server 2003, Windows 2000, Windows XP, or Windows Vista
http://support.microsoft.com/kb/822158