Windows Update does not work - Error number: 0x800704DD

[Caswell]

Hi,

I tried to kickoff Windows Update, but after I choose either Express or
Custom, I get an error web page with the following error code Error number:
0x800704DD

Here are some of the latest lines from the WindowsUpdate.log file...

2008-09-16 11:58:27:296 1460 690 AU #############
2008-09-16 11:58:27:296 1460 690 AU ## START ## AU: Search for updates
2008-09-16 11:58:27:296 1460 690 AU #########
2008-09-16 11:58:27:437 1460 690 AU <<## SUBMITTED ## AU: Search for updates
[CallId = {9AA009E6-301D-4E23-920C-2A29FAEFB632}]
2008-09-16 11:58:29:125 1460 690 AU FATAL: CAUClient::Launch failed, error =
0x800704DD
2008-09-16 11:58:42:171 1460 8c4 Agent *************
2008-09-16 11:58:42:171 1460 8c4 Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2008-09-16 11:58:42:171 1460 8c4 Agent *********
2008-09-16 11:58:42:171 1460 8c4 Agent * Online = No; Ignore download
priority = No
2008-09-16 11:58:42:171 1460 8c4 Agent * Criteria = "IsHidden=0 and
IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or
IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and
IsAssigned=1 or IsHidden=0 and IsInstalled=1 and
DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or
IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and
IsAssigned=1 and RebootRequired=1"
2008-09-16 11:58:42:171 1460 8c4 Agent * ServiceID =
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2008-09-16 11:58:42:171 1460 8c4 Agent * Search Scope = {Machine}
2008-09-16 11:59:21:531 1460 8c4 Agent * Found 0 updates and 13 categories
in search; evaluated appl. rules of 138 out of 375 deployed entities
2008-09-16 11:59:29:796 1460 8c4 Agent *********
2008-09-16 11:59:29:796 1460 8c4 Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2008-09-16 11:59:29:796 1460 8c4 Agent *************
2008-09-16 11:59:29:875 1460 1e0 AU >>## RESUMED ## AU: Search for updates
[CallId = {9AA009E6-301D-4E23-920C-2A29FAEFB632}]
2008-09-16 11:59:29:875 1460 1e0 AU # 0 updates detected
2008-09-16 11:59:29:890 1460 1e0 AU #########
2008-09-16 11:59:29:890 1460 1e0 AU ## END ## AU: Search for updates
[CallId = {9AA009E6-301D-4E23-920C-2A29FAEFB632}]
2008-09-16 11:59:29:890 1460 1e0 AU #############
2008-09-16 11:59:29:890 1460 1e0 AU Setting AU scheduled install time to
2008-09-17 07:00:00
2008-09-16 12:13:16:531 1460 a48 Service WARNING: GetUserTokenFromSessionId
failed with error 800704dd for session 0
2008-09-16 12:13:16:531 3072 8e8 Misc =========== Logging initialized
(build: 7.2.6001.784, tz: -0400) ===========
2008-09-16 12:13:16:531 3072 8e8 Misc = Process: C:\Program Files\Internet
Explorer\iexplore.exe
2008-09-16 12:13:16:531 3072 8e8 Misc = Module:
C:\WINDOWS\system32\wuapi.dll
2008-09-16 12:13:16:531 3072 8e8 COMAPI WARNING: Unable to listen to
self-update/shutdown event (hr=0X800704DD)
2008-09-16 12:13:16:531 3072 8e8 COMAPI WARNING: Unable to establish
connection to the service. (hr=800704DD)
2008-09-16 12:13:18:875 1460 a48 Service WARNING: GetUserTokenFromSessionId
failed with error 800704dd for session 0
2008-09-16 12:13:18:890 3072 8e8 COMAPI WARNING: Unable to listen to
self-update/shutdown event (hr=0X800704DD)
2008-09-16 12:13:18:890 3072 8e8 COMAPI WARNING: Unable to establish
connection to the service. (hr=800704DD)
2008-09-16 12:13:20:187 1460 a48 Service WARNING: GetUserTokenFromSessionId
failed with error 800704dd for session 0
2008-09-16 12:13:20:187 3072 8e8 COMAPI WARNING: Unable to listen to
self-update/shutdown event (hr=0X800704DD)
2008-09-16 12:13:20:187 3072 8e8 COMAPI WARNING: Unable to establish
connection to the service. (hr=800704DD)
2008-09-16 12:13:24:015 3072 8e8 Misc =========== Logging initialized
(build: 7.2.6001.784, tz: -0400) ===========
2008-09-16 12:13:24:015 3072 8e8 Misc = Process: C:\Program Files\Internet
Explorer\iexplore.exe
2008-09-16 12:13:24:031 3072 8e8 Misc = Module:
C:\WINDOWS\system32\wuweb.dll
2008-09-16 12:13:24:015 3072 8e8 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
2008-09-16 12:13:24:296 3072 8e8 Misc Microsoft signed: Yes
2008-09-16 12:13:24:500 3072 8e8 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
2008-09-16 12:13:24:515 3072 8e8 Misc Microsoft signed: Yes
2008-09-16 12:13:24:578 3072 8e8 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
2008-09-16 12:13:24:625 3072 8e8 Misc Microsoft signed: Yes
2008-09-16 12:13:24:640 3072 8e8 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
2008-09-16 12:13:24:656 3072 8e8 Misc Microsoft signed: Yes
2008-09-16 12:13:25:546 3072 8e8 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.cab:
2008-09-16 12:13:25:562 3072 8e8 Misc Microsoft signed: Yes
2008-09-16 12:13:25:609 3072 8e8 Setup *********** Setup: Checking whether
self-update is required ***********
2008-09-16 12:13:25:609 3072 8e8 Setup * Inf file:
C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.inf
2008-09-16 12:13:25:625 3072 8e8 Setup Update NOT required for
C:\WINDOWS\system32\cdm.dll: target version = 7.2.6001.784, required version
= 7.2.6001.784
2008-09-16 12:13:25:640 3072 8e8 Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll: target version = 7.2.6001.784, required
version = 7.2.6001.784
2008-09-16 12:13:25:687 3072 8e8 Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll.mui: target version = 7.2.6001.784, required
version = 7.2.6001.784
2008-09-16 12:13:25:687 3072 8e8 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt.exe: target version = 7.2.6001.784, required
version = 7.2.6001.784
2008-09-16 12:13:25:687 3072 8e8 Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl: target version = 7.2.6001.784, required
version = 7.2.6001.784
2008-09-16 12:13:25:750 3072 8e8 Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl.mui: target version = 7.2.6001.784, required
version = 7.2.6001.784
2008-09-16 12:13:25:750 3072 8e8 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll: target version = 7.2.6001.784, required
version = 7.2.6001.784
2008-09-16 12:13:25:812 3072 8e8 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll.mui: target version = 7.2.6001.784, required
version = 7.2.6001.784
2008-09-16 12:13:25:812 3072 8e8 Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll: target version = 7.2.6001.784, required
version = 7.2.6001.784
2008-09-16 12:13:25:875 3072 8e8 Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll.mui: target version = 7.2.6001.784, required
version = 7.2.6001.784
2008-09-16 12:13:25:875 3072 8e8 Setup Update NOT required for
C:\WINDOWS\system32\wups.dll: target version = 7.2.6001.784, required version
= 7.2.6001.784
2008-09-16 12:13:25:875 3072 8e8 Setup Update NOT required for
C:\WINDOWS\system32\wups2.dll: target version = 7.2.6001.784, required
version = 7.2.6001.784
2008-09-16 12:13:25:875 3072 8e8 Setup * IsUpdateRequired = No
2008-09-16 12:13:29:093 3072 8e8 COMAPI -------------
2008-09-16 12:13:29:093 3072 8e8 COMAPI -- START -- COMAPI: Search
[ClientId = WindowsUpdate]
2008-09-16 12:13:29:093 3072 8e8 COMAPI ---------
2008-09-16 12:13:29:234 1460 b34 Service WARNING: GetUserTokenFromSessionId
failed with error 800704dd for session 0
2008-09-16 12:13:29:234 3072 8e8 COMAPI WARNING: Unable to listen to
self-update/shutdown event (hr=0X800704DD)
2008-09-16 12:13:29:234 3072 8e8 COMAPI WARNING: Unable to establish
connection to the service. (hr=800704DD)
2008-09-16 12:13:29:250 3072 8e8 COMAPI - WARNING: Exit code = 0x800704DD
2008-09-16 12:13:29:250 3072 8e8 COMAPI ---------
2008-09-16 12:13:29:250 3072 8e8 COMAPI -- END -- COMAPI: Search
[ClientId = <NULL>]
2008-09-16 12:13:29:250 3072 8e8 COMAPI -------------
2008-09-16 12:13:29:250 3072 8e8 COMAPI FATAL: Unable to initiate
asynchronous search, hr=800704DD
--
Thanks,
MC

[PA Bear [MS MVP]]

Always state your full Windows version (e.g., WinXP SP3; Vista SP1) when
posting to this newsgroup, please.

Is Automatic Updates enabled?

Error messages that you may receive when you try to download and install
updates from the Windows Update Web site, from the Microsoft Update Web
site, or from a WSUS server: "0x800704DD," "0x80240020," or both:
http://support.microsoft.com/kb/910341
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Caswell wrote:
> I tried to kickoff Windows Update, but after I choose either Express or
> Custom, I get an error web page with the following error code Error
> number:
> 0x800704DD
>
> Here are some of the latest lines from the WindowsUpdate.log file...

<snip>