Google Groups no longer supports new Usenet posts or subscriptions. Historical content remains viewable.
Dismiss

windows update fails to ever download updates

555 views
Skip to first unread message

marty

unread,
Jan 23, 2010, 6:56:01 PM1/23/10
to
starting some time in november 23ish my machine stopped getting automatic
updates. I have a win 7 OS. I've gone through a number of trouble shooting
tips I've seen around but none will unblock me. when I go to windows update,
it says downloadin 1 of 7 (0KB total, 0% complete). I've tried messing
around and only downloading one (each individually) and nothing works.

log file looks something like this:

2010-01-23 15:41:11:894 896 860 AU ## START ## AU: Download updates
2010-01-23 15:41:11:894 896 860 AU #########
2010-01-23 15:41:11:894 896 860 AU # Found no download approved updates.
2010-01-23 15:41:11:894 896 860 AU #########
2010-01-23 15:41:11:894 896 860 AU ## END ## AU: Download updates
2010-01-23 15:41:11:894 896 860 AU #############
2010-01-23 15:42:57:933 896 c90 AU Interactive Download was cancelled
2010-01-23 15:42:58:573 896 c90 AU No featured updates notifications to show
2010-01-23 15:42:58:573 896 c90 AU UpdateDownloadProperties: 7 download(s)
are still in progress.
2010-01-23 15:42:58:573 896 c90 AU UpdateDownloadProperties: download
priority has changed from 3 to 2.
2010-01-23 15:42:58:573 896 c90 AU WARNING: Failed to change download
properties of call, error = 0x80070057
2010-01-23 15:42:58:573 896 c90 AU UpdateDownloadProperties: download
priority has changed from 3 to 2.
2010-01-23 15:42:58:573 896 c90 AU WARNING: Failed to change download
properties of call, error = 0x80070057
2010-01-23 15:42:58:573 896 c90 AU UpdateDownloadProperties: download
priority has changed from 3 to 2.
2010-01-23 15:42:58:573 896 c90 AU WARNING: Failed to change download
properties of call, error = 0x80070057
2010-01-23 15:42:58:573 896 c90 AU UpdateDownloadProperties: download
priority has changed from 3 to 1.
2010-01-23 15:42:58:573 896 c90 AU WARNING: Failed to change download
properties of call, error = 0x80070057
2010-01-23 15:42:58:573 896 c90 AU UpdateDownloadProperties: download
priority has changed from 3 to 2.
2010-01-23 15:42:58:573 896 c90 AU WARNING: Failed to change download
properties of call, error = 0x80070057
2010-01-23 15:42:58:573 896 c90 AU UpdateDownloadProperties: download
priority has changed from 3 to 2.
2010-01-23 15:42:58:573 896 c90 AU WARNING: Failed to change download
properties of call, error = 0x80070057
2010-01-23 15:42:58:573 896 c90 AU UpdateDownloadProperties: download
priority has changed from 3 to 2.
2010-01-23 15:42:58:573 896 c90 AU WARNING: Failed to change download
properties of call, error = 0x80070057
2010-01-23 15:42:58:573 896 c90 AU Piggybacking on an AU detection already
in progress
2010-01-23 15:42:58:573 896 c90 AU AU setting pending client directive to
'Install Complete Ux'
2010-01-23 15:42:58:573 896 c90 AU Changing existing AU client directive
from 'Progress Ux' to 'Install Complete Ux', session id = 0x1
2010-01-23 15:42:58:573 896 c90 AU AU setting pending client directive to
'Download Progress'
2010-01-23 15:42:58:573 896 c90 AU Changing existing AU client directive
from 'Install Complete Ux' to 'Download Progress', session id = 0x1
2010-01-23 15:42:58:573 896 c90 AU Successfully wrote event for AU health
state:0
2010-01-23 15:43:04:953 896 b40 AU Getting featured update notifications.
fIncludeDismissed = true
2010-01-23 15:43:04:953 896 b40 AU No featured updates available.
2010-01-23 15:43:04:985 896 b40 AU WARNING: Returning due to error from
GetDownloadProgressUx, error = 0x8024000C
2010-01-23 15:43:04:985 896 b40 AU WARNING: GetInteractiveInstallProgress
failed, error = 0x8024000C
2010-01-23 15:43:06:467 896 c90 AU AU received approval from Ux for 7 updates
2010-01-23 15:43:06:467 896 c90 AU AU setting pending client directive to
'Progress Ux'
2010-01-23 15:43:06:482 896 8d4 AU BeginInteractiveInstall invoked for
Download
2010-01-23 15:43:06:482 896 8d4 AU Auto-approved 0 update(s) for download
(for Ux)
2010-01-23 15:43:06:482 896 8d4 AU UpdateDownloadProperties: 7 download(s)
are still in progress.
2010-01-23 15:43:06:482 896 8d4 Agent Setting download properties on call
E6168CBA-E0A2-4DD6-A580-4394CFF712D9: priority=3, interactive=1, owner is
system=1, proxy settings=1, proxy session id=1
2010-01-23 15:43:06:482 896 8d4 Agent Setting download properties on call
6FBD6159-26FE-4D96-9F7B-F08D73B60A06: priority=3, interactive=1, owner is
system=1, proxy settings=1, proxy session id=1
2010-01-23 15:43:06:482 896 8d4 Agent Setting download properties on call
D9DC31B8-87B1-42B4-A9D9-D95639AA386D: priority=3, interactive=1, owner is
system=1, proxy settings=1, proxy session id=1
2010-01-23 15:43:06:482 896 8d4 Agent Setting download properties on call
BCA5D132-FB92-4092-932B-A87A2EEC81C4: priority=3, interactive=1, owner is
system=1, proxy settings=1, proxy session id=1
2010-01-23 15:43:06:498 896 8d4 Agent Setting download properties on call
18A09651-24B2-4038-A773-FF583C1F0478: priority=3, interactive=1, owner is
system=1, proxy settings=1, proxy session id=1
2010-01-23 15:43:06:498 896 8d4 Agent Setting download properties on call
143D8EFF-D344-459F-A468-444783133EC4: priority=3, interactive=1, owner is
system=1, proxy settings=1, proxy session id=1
2010-01-23 15:43:06:498 896 8d4 Agent Setting download properties on call
87B7A01F-AAEB-459B-BC46-1A71DF2BCDF8: priority=3, interactive=1, owner is
system=1, proxy settings=1, proxy session id=1
2010-01-23 15:43:06:498 896 8d4 AU #############
2010-01-23 15:43:06:498 896 8d4 AU ## START ## AU: Download updates
2010-01-23 15:43:06:498 896 8d4 AU #########
2010-01-23 15:43:06:498 896 8d4 AU # Found no download approved updates.
2010-01-23 15:43:06:498 896 8d4 AU #########
2010-01-23 15:43:06:498 896 8d4 AU ## END ## AU: Download updates
2010-01-23 15:43:06:498 896 8d4 AU #############
2010-01-23 15:50:23:034 896 8d4 AU Getting featured update notifications.
fIncludeDismissed = true
2010-01-23 15:50:23:034 896 8d4 AU No featured updates available.

Ǝиçεl

unread,
Jan 23, 2010, 7:46:07 PM1/23/10
to

Hello Marty,

Are you behind a firewall or a proxy server ?

Could you supply some information on what your firewall is, anti-virus,
other R-TP programs ?.

PA Bear [MS MVP]

unread,
Jan 23, 2010, 8:59:20 PM1/23/10
to
Did you upgrade to Win7 or is it a brand-new computer?

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Has a(another) Norton or McAfee application ever been installed on the
computer (e.g., a free-trial version that came preinstalled when you bought
it)?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
www.banthecheck.com

marty

unread,
Jan 23, 2010, 9:51:01 PM1/23/10
to
Win 7: It was a brand new computer post RTM so no upgrade.

McAfee was installed as a trial version, I thought maybe that was it so I
uninstalled it out of frustration, but it still repros.

No Proxy

Firewall was managed by the McAfee install, but now defaults to Windows.


thanks for any help, Additionally using fiddler I don't see any webrequests
being made.

> .
>

Ǝиçεl

unread,
Jan 23, 2010, 11:37:01 PM1/23/10
to
Hi Marty,


McAfee applications are notorious for not uninstalling "cleanly."

1. Download the McAfee Removal Tool, saving it to your desktop:
<http://service.mcafee.com/FAQDocument.aspx?id=TS100507>

2. Close all open applications (i.e., anything with an icon on the taskbar).

3. Right-click on the file you saved in #1 above and select Run as
Administrator to run the utility. Don't TOUCH your keyboard until the run
completes, then reboot & test.


Ǝ и ç εl
◕‿◕
-=-

PA Bear [MS MVP]

unread,
Jan 24, 2010, 1:07:29 AM1/24/10
to

[Where did you get that? <w>]

Do it, Marty.

Ǝиçεl

unread,
Jan 24, 2010, 2:32:01 AM1/24/10
to

From one of the gurus in this group <w>

> .
>

Vincenzo Di Russo [MVP]

unread,
Jan 24, 2010, 4:25:33 AM1/24/10
to

Ǝиçεl wrote:

> From one of the gurus in this group <w>

Then... cite the source please ;-)
Cheers, Ǝиçεl

--
Vincenzo Di Russo
Microsoft® MVP - Most Valuable Professional since 2003
Windows Internet Explorer, Windows Desktop Experience & Security
My MVP Profile: https://mvp.support.microsoft.com/profile/Vincenzo
MS Answers: http://social.answers.microsoft.com/Forums/it-IT/categories

marty

unread,
Jan 24, 2010, 1:43:01 PM1/24/10
to
Thank you both, unfortunately I am still seeing the same behavior. here is
the log entry for the attempt after the McAfee removal tool run and reboot.

2010-01-24 10:19:34:739 936 8f8 AU AU received handle event
2010-01-24 10:19:34:739 936 8f8 AU AU setting pending client directive to
'Download Progress'
2010-01-24 10:19:36:408 936 8f8 Shutdwn user declined update at shutdown
2010-01-24 10:19:36:408 936 8f8 AU Successfully wrote event for AU health
state:0
2010-01-24 10:19:36:408 936 8f8 AU AU initiates service shutdown
2010-01-24 10:19:36:408 936 8f8 AU ########### AU: Uninitializing
Automatic Updates ###########
2010-01-24 10:19:36:408
936 8f8 Handler CUHCbsHandler::CancelDownloadRequest called
2010-01-24 10:21:38:787 936 12a4 Misc =========== Logging initialized
(build: 7.3.7600.16385, tz: -0800) ===========
2010-01-24 10:21:38:803 936 12a4 Misc = Process:
C:\Windows\system32\svchost.exe
2010-01-24 10:21:38:803 936 12a4 Misc = Module:
c:\windows\system32\wuaueng.dll
2010-01-24 10:21:38:787 936 12a4 Service *************
2010-01-24 10:21:38:803 936 12a4 Service ** START ** Service: Service
startup
2010-01-24 10:21:38:803 936 12a4 Service *********
2010-01-24 10:21:38:834 936 12a4 Agent * WU client version 7.3.7600.16385
2010-01-24 10:21:38:834 936 12a4 Agent * Base directory:
C:\Windows\SoftwareDistribution
2010-01-24 10:21:38:834 936 12a4 Agent * Access type: No proxy
2010-01-24 10:21:38:834 936 12a4 Agent * Network state: Connected
2010-01-24 10:21:39:193 936 86c Report CWERReporter::Init succeeded
2010-01-24 10:21:39:193 936 86c Agent *********** Agent: Initializing
Windows Update Agent ***********
2010-01-24 10:21:39:193 936 86c Agent *********** Agent: Initializing
global settings cache ***********
2010-01-24 10:21:39:193 936 86c Agent * WSUS server: <NULL>
2010-01-24 10:21:39:193 936 86c Agent * WSUS status server: <NULL>
2010-01-24 10:21:39:193 936 86c Agent * Target group: (Unassigned
Computers)
2010-01-24 10:21:39:193 936 86c Agent * Windows Update access disabled: No
2010-01-24 10:21:39:224 936 86c Agent * Found 8 persisted download calls
to restore
2010-01-24 10:21:39:333 936 86c DnldMgr Download manager restoring 7
downloads
2010-01-24 10:21:39:552 936 12a4 Report *********** Report: Initializing
static reporting data ***********
2010-01-24 10:21:39:552 936 12a4 Report * OS Version = 6.1.7600.0.0.66304
2010-01-24 10:21:39:552 936 12a4 Report * OS Product Type = 0x00000003
2010-01-24 10:21:39:567 936 12a4 Report * Computer Brand = Dell Inc.
2010-01-24 10:21:39:567 936 12a4 Report * Computer Model = Inspiron 546
2010-01-24 10:21:39:567 936 12a4 Report * Bios Revision = A09
2010-01-24 10:21:39:567 936 12a4 Report * Bios Name = Default System BIOS
2010-01-24 10:21:39:567 936 12a4 Report * Bios Release Date =
2009-08-08T00:00:00
2010-01-24 10:21:39:567 936 12a4 Report * Locale ID = 1033
2010-01-24 10:21:39:723 936 86c Agent * Successfully loaded 8 persisted
download calls.
2010-01-24 10:21:39:739 936 86c DnldMgr Retrieved 1 persisted download jobs
2010-01-24 10:21:39:739 936 86c DnldMgr *********** DnldMgr: Restoring
download [no. 0] ***********
2010-01-24 10:21:39:739 936 86c DnldMgr * BITS JobId =
{BFCB9708-6D90-467B-8BEC-2DBACB08343C}
2010-01-24 10:21:39:739 936 86c DnldMgr * ServiceId =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2010-01-24 10:21:39:754 936 86c DnldMgr * UpdateId =
{6113B9C8-1C37-4B5D-B399-7E91F8A5C009}.100
2010-01-24 10:21:39:848 936 86c DnldMgr * Restored download job.
2010-01-24 10:21:39:895 936 86c AU ########### AU: Initializing Automatic
Updates ###########
2010-01-24 10:21:39:895 936 12b8 DnldMgr *********** DnldMgr: New download
job [UpdateId = {6BC70426-A4A6-4391-BB32-E4ED934B7E1F}.102] ***********
2010-01-24 10:21:39:895 936 86c AU AU setting next detection timeout to
2010-01-24 18:21:39
2010-01-24 10:21:39:895 936 86c AU # Approval type: Scheduled (User
preference)
2010-01-24 10:21:39:895 936 86c AU # Scheduled install day/time: Every
day at 3:00
2010-01-24 10:21:39:895 936 86c AU # Auto-install minor updates: Yes
(User preference)
2010-01-24 10:21:39:895 936 86c AU # Will interact with non-admins
(Non-admins are elevated (User preference))
2010-01-24 10:21:39:895 936 86c AU # Will display featured software
notifications (User preference)
2010-01-24 10:21:39:895 936 12b8 DnldMgr * Queueing update for download
handler request generation.
2010-01-24 10:21:39:895 936 12b8 DnldMgr *********** DnldMgr: New download
job [UpdateId = {17A15CF7-CD76-47DE-9E02-E5E9F9E198D2}.100] ***********
2010-01-24 10:21:39:926 936 12b8 DnldMgr * Queueing update for download
handler request generation.
2010-01-24 10:21:39:926 936 12b8 DnldMgr *********** DnldMgr: New download
job [UpdateId = {6A181A6E-4C05-4D36-B4EE-E0CC35545239}.101] ***********
2010-01-24 10:21:39:926 936 86c AU # Reconnecting download for 7 updates
2010-01-24 10:21:39:942 936 12b8 DnldMgr * Queueing update for download
handler request generation.
2010-01-24 10:21:39:942 936 12b8 DnldMgr *********** DnldMgr: New download
job [UpdateId = {6609909E-7052-4379-AFD5-C7C9CFE1B882}.105] ***********
2010-01-24 10:21:39:942 936 12b8 DnldMgr * Queueing update for download
handler request generation.
2010-01-24 10:21:39:942 936 12b8 DnldMgr *********** DnldMgr: New download
job [UpdateId = {26200B8C-CB24-45ED-9C2B-98C49934C5B1}.102] ***********
2010-01-24 10:21:39:942 936 12b8 DnldMgr * Queueing update for download
handler request generation.
2010-01-24 10:21:39:942 936 12b8 DnldMgr *********** DnldMgr: New download
job [UpdateId = {A68D9A9E-F08D-4814-9291-6D9C5DF58529}.101] ***********
2010-01-24 10:21:39:957 936 12b8 DnldMgr * Queueing update for download
handler request generation.
2010-01-24 10:21:39:957 936 12b8 DnldMgr *********** DnldMgr: New download
job [UpdateId = {BD9B6C91-5F2F-4718-ACE9-44C0934D4C56}.101] ***********
2010-01-24 10:21:39:957 936 12b8 DnldMgr * Queueing update for download
handler request generation.
2010-01-24 10:21:39:957 936 12b8 DnldMgr Generating download request for
update {17A15CF7-CD76-47DE-9E02-E5E9F9E198D2}.100
2010-01-24 10:21:40:285 936 86c AU # Reconnected 7 pending download calls
2010-01-24 10:21:40:285 936 86c AU Setting AU scheduled install time to
2010-01-25 11:00:00
2010-01-24 10:21:40:316 936 86c AU Successfully wrote event for AU health
state:0
2010-01-24 10:21:40:316 936 86c AU Initializing featured updates
2010-01-24 10:21:40:316 936 86c AU Found 0 cached featured updates
2010-01-24 10:21:40:316 936 86c AU Successfully wrote event for AU health
state:0
2010-01-24 10:21:40:316 936 86c AU AU setting pending client directive to
'Download Progress'
2010-01-24 10:21:40:316 936 86c AU Successfully wrote event for AU health
state:0
2010-01-24 10:21:40:316 936 86c AU AU finished delayed initialization
2010-01-24 10:21:40:316 936 12a4 AU #############
2010-01-24 10:21:40:316 936 12a4 AU ## START ## AU: Search for updates
2010-01-24 10:21:40:316 936 12a4 AU #########
2010-01-24 10:21:40:378 936 12a4 AU <<## SUBMITTED ## AU: Search for
updates [CallId = {8E68D82D-B5C9-42E0-99DF-AA5276A2E9EF}]
2010-01-24 10:21:40:410 936 86c AU Getting featured update notifications.
fIncludeDismissed = true
2010-01-24 10:21:40:410 936 86c AU No featured updates available.
2010-01-24 10:21:40:862 936 12b8 Handler Generating request for CBS update
17A15CF7-CD76-47DE-9E02-E5E9F9E198D2 in sandbox
C:\Windows\SoftwareDistribution\Download\c5a7487c1920e42167020e3141697a11
2010-01-24 10:21:40:878 936 12b8 Handler Selected payload type is ptExpress
2010-01-24 10:21:40:940 936 12b8 Handler UH: DpxRestoreJob returned
0x80070002
2010-01-24 10:21:40:940 936 12b8 Handler Detected download state is
dsHavePackage
2010-01-24 10:21:42:828 936 86c AU AU received approval from Ux for 7 updates
2010-01-24 10:21:42:828 936 86c AU AU setting pending client directive to
'Progress Ux'
2010-01-24 10:21:42:968 936 8ec AU BeginInteractiveInstall invoked for
Download
2010-01-24 10:21:42:968 936 8ec AU Auto-approved 0 update(s) for download
(for Ux)
2010-01-24 10:21:42:968 936 8ec AU UpdateDownloadProperties: 7 download(s)
are still in progress.
2010-01-24 10:21:42:968 936 8ec AU UpdateDownloadProperties: download
priority has changed from 1 to 3.
2010-01-24 10:21:42:968 936 8ec Agent Setting download properties on call

E6168CBA-E0A2-4DD6-A580-4394CFF712D9: priority=3, interactive=1, owner is
system=1, proxy settings=1, proxy session id=1

2010-01-24 10:21:42:968 936 8ec AU UpdateDownloadProperties: download
priority has changed from 1 to 3.
2010-01-24 10:21:42:968 936 8ec Agent Setting download properties on call

6FBD6159-26FE-4D96-9F7B-F08D73B60A06: priority=3, interactive=1, owner is
system=1, proxy settings=1, proxy session id=1

2010-01-24 10:21:42:968 936 8ec AU UpdateDownloadProperties: download
priority has changed from 1 to 3.
2010-01-24 10:21:42:968 936 8ec Agent Setting download properties on call

D9DC31B8-87B1-42B4-A9D9-D95639AA386D: priority=3, interactive=1, owner is
system=1, proxy settings=1, proxy session id=1

2010-01-24 10:21:42:999 936 8ec AU UpdateDownloadProperties: download
priority has changed from 1 to 3.
2010-01-24 10:21:42:999 936 8ec Agent Setting download properties on call

BCA5D132-FB92-4092-932B-A87A2EEC81C4: priority=3, interactive=1, owner is
system=1, proxy settings=1, proxy session id=1

2010-01-24 10:21:42:999 936 8ec AU UpdateDownloadProperties: download
priority has changed from 1 to 3.
2010-01-24 10:21:42:999 936 8ec Agent Setting download properties on call

18A09651-24B2-4038-A773-FF583C1F0478: priority=3, interactive=1, owner is
system=1, proxy settings=1, proxy session id=1

2010-01-24 10:21:42:999 936 8ec AU UpdateDownloadProperties: download
priority has changed from 1 to 3.
2010-01-24 10:21:42:999 936 8ec Agent Setting download properties on call

143D8EFF-D344-459F-A468-444783133EC4: priority=3, interactive=1, owner is
system=1, proxy settings=1, proxy session id=1

2010-01-24 10:21:43:015 936 8ec AU UpdateDownloadProperties: download
priority has changed from 1 to 3.
2010-01-24 10:21:43:015 936 8ec Agent Setting download properties on call

87B7A01F-AAEB-459B-BC46-1A71DF2BCDF8: priority=3, interactive=1, owner is
system=1, proxy settings=1, proxy session id=1

2010-01-24 10:21:43:015 936 8ec AU #############
2010-01-24 10:21:43:015 936 8ec AU ## START ## AU: Download updates
2010-01-24 10:21:43:015 936 8ec AU #########
2010-01-24 10:21:43:015 936 8ec AU # Found no download approved updates.
2010-01-24 10:21:43:015 936 8ec AU #########
2010-01-24 10:21:43:015 936 8ec AU ## END ## AU: Download updates
2010-01-24 10:21:43:015 936 8ec AU #############
2010-01-24 10:21:55:323 936 12a4 AU No pending client directive

PA Bear [MS MVP]

unread,
Jan 24, 2010, 3:00:18 PM1/24/10
to
Try doing a Reset (Aggressive mode, if need be):
http://support.microsoft.com/kb/971058

marty wrote:
> Thank you both, unfortunately I am still seeing the same behavior. here
> is
> the log entry for the attempt after the McAfee removal tool run and
> reboot.

<snip>

0 new messages