Error number: 0x80090008

WheelsinMotion

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Dec 28, 2009, 1:42:01 PM12/28/09

to

I receive the Error number: 0x80090008 when trying a manual windows update
with the message
The website has encountered a problem and cannot display the page you are
trying to view.

I have checked my event viewer and the following Windows Update Agent Error
Event ID 16 and have received this message since the 9/12/2009.
The last time windows update worked was on the 09/12/2009

MowGreen

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Dec 28, 2009, 4:20:28 PM12/28/09

to

SInce you've failed to include which edition of Windows this is
occurring in if the OS is XP, Win2K, or WS2K8, see:

Automatic Updates Cannot Download Updates and Event ID 16 Is Logged
http://support.microsoft.com/kb/824208

MowGreen
===============
*-343-* FDNY
Never Forgotten
===============

banthecheck.com
"Security updates should *never* have *non-security content* prechecked"

WheelsinMotion

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Dec 29, 2009, 2:15:01 PM12/29/09

to

Hi MowGreen

Sorry my OS is XP home edition.

I tried http://support.microsoft.com/kb/824208 but could not find a problem.

I still get the 0x8009008 error on the Microsoft update site when clicking
on either the Express or Custom Button

and the Windows Update Agent Error Event ID 16 still. since 12/12/2009 not
as I first stated as 9/12/2009

As I have not received any updates since 9/12/2009

"MowGreen" wrote:

> .
>

MowGreen

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Dec 29, 2009, 4:49:43 PM12/29/09

to

Please do another attempt at updating. When the error appears close
Internet Explorer.
Open the WindowsUpdate.log and scroll all the way to the bottom for the
most recent entries.
Copy and paste at least the last 50 or so lines into your reply, please.

How to read the Windowsupdate.log file
http://support.microsoft.com/kb/902093

*** Is a 3rd party firewall being used ? ***

Is this system on a wireless network ? If so, try connecting it directly
to the modem and see if that resolves the error.

WheelsinMotion

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Dec 30, 2009, 6:11:01 AM12/30/09

to

Hi

There is no 3rd party fiewall
No wireless connection. connected directly into modem.

last attempt to update via windows update log

2009-12-30 10:59:02:531 216 1c4 Misc =========== Logging initialized
(build: 7.4.7600.226, tz: -0000) ===========
2009-12-30 10:59:02:546 216 1c4 Misc = Process: C:\Program Files\Internet
Explorer\IEXPLORE.EXE
2009-12-30 10:59:02:546 216 1c4 Misc = Module:
C:\WINDOWS\system32\wuapi.dll
2009-12-30 10:59:02:531 216 1c4 COMAPI ----------- COMAPI:
IUpdateServiceManager::AddService -----------
2009-12-30 10:59:02:546 216 1c4 COMAPI - ServiceId =
{7971f918-a847-4430-9279-4a52d1efe18d}
2009-12-30 10:59:02:546 216 1c4 COMAPI - AuthorizationCabPath =
C:\WINDOWS\SoftwareDistribution\AuthCabs\muauth.cab
2009-12-30 10:59:02:687 1072 3b8 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\AuthCabs\Downloaded\7971f918-a847-4430-9279-4a52d1efe18d.auth.cab.temp\muauth.cab:
2009-12-30 10:59:03:593 1072 3b8 Misc Microsoft signed: Yes
2009-12-30 10:59:04:062 1492 4d4 Misc =========== Logging initialized
(build: 7.4.7600.226, tz: -0000) ===========
2009-12-30 10:59:04:062 1492 4d4 Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2009-12-30 10:59:04:062 1492 4d4 Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2009-12-30 10:59:04:046 1492 4d4 DtaStor Update service properties: service
registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
2009-12-30 10:59:04:125 216 1c4 COMAPI - Added service, URL =
http://update.microsoft.com/microsoftupdate/
2009-12-30 10:59:04:125 216 1c4 COMAPI ----------- COMAPI:
IUpdateServiceManager::RegisterServiceWithAU -----------
2009-12-30 10:59:04:125 216 1c4 COMAPI - ServiceId =
{7971f918-a847-4430-9279-4a52d1efe18d}
2009-12-30 10:59:04:328 216 1c4 Misc =========== Logging initialized
(build: 7.4.7600.226, tz: -0000) ===========
2009-12-30 10:59:04:328 216 1c4 Misc = Process: C:\Program Files\Internet
Explorer\IEXPLORE.EXE
2009-12-30 10:59:04:328 216 1c4 Misc = Module:
C:\WINDOWS\system32\muweb.dll
2009-12-30 10:59:04:328 216 1c4 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2009-12-30 10:59:04:375 216 1c4 Misc Microsoft signed: Yes
2009-12-30 10:59:04:609 216 1c4 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2009-12-30 10:59:04:609 216 1c4 Misc Microsoft signed: Yes
2009-12-30 10:59:04:640 216 1c4 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
2009-12-30 10:59:04:703 216 1c4 Misc Microsoft signed: Yes
2009-12-30 10:59:04:812 216 1c4 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
2009-12-30 10:59:04:828 216 1c4 Misc Microsoft signed: Yes
2009-12-30 10:59:05:218 216 1c4 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.cab:
2009-12-30 10:59:05:234 216 1c4 Misc Microsoft signed: Yes
2009-12-30 10:59:05:265 216 1c4 Setup *********** Setup: Checking whether
self-update is required ***********
2009-12-30 10:59:05:265 216 1c4 Setup * Inf file:
C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.inf
2009-12-30 10:59:05:328 216 1c4 Setup Update NOT required for
C:\WINDOWS\system32\wuweb.dll: target version = 7.4.7600.226, required
version = 7.4.7600.226
2009-12-30 10:59:05:328 216 1c4 Setup * IsUpdateRequired = No
2009-12-30 10:59:05:343 216 1c4 Misc =========== Logging initialized
(build: 7.4.7600.226, tz: -0000) ===========
2009-12-30 10:59:05:343 216 1c4 Misc = Process: C:\Program Files\Internet
Explorer\IEXPLORE.EXE
2009-12-30 10:59:05:359 216 1c4 Misc = Module:
C:\WINDOWS\system32\wuweb.dll
2009-12-30 10:59:05:343 216 1c4 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2009-12-30 10:59:05:359 216 1c4 Misc Microsoft signed: Yes
2009-12-30 10:59:05:531 216 1c4 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2009-12-30 10:59:05:546 216 1c4 Misc Microsoft signed: Yes
2009-12-30 10:59:05:562 216 1c4 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
2009-12-30 10:59:05:578 216 1c4 Misc Microsoft signed: Yes
2009-12-30 10:59:05:687 216 1c4 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
2009-12-30 10:59:05:703 216 1c4 Misc Microsoft signed: Yes
2009-12-30 10:59:05:703 216 1c4 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.cab:
2009-12-30 10:59:05:718 216 1c4 Misc Microsoft signed: Yes
2009-12-30 10:59:05:921 216 1c4 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.cab:
2009-12-30 10:59:05:921 216 1c4 Misc Microsoft signed: Yes
2009-12-30 10:59:05:937 216 1c4 Setup *********** Setup: Checking whether
self-update is required ***********
2009-12-30 10:59:05:937 216 1c4 Setup * Inf file:
C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.inf
2009-12-30 10:59:05:984 216 1c4 Setup Update NOT required for
C:\WINDOWS\system32\cdm.dll: target version = 7.4.7600.226, required version
= 7.4.7600.226
2009-12-30 10:59:05:984 216 1c4 Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll: target version = 7.4.7600.226, required
version = 7.4.7600.226
2009-12-30 10:59:06:000 216 1c4 Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll.mui: target version = 7.4.7600.226, required
version = 7.4.7600.226
2009-12-30 10:59:06:000 216 1c4 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt.exe: target version = 7.4.7600.226, required
version = 7.4.7600.226
2009-12-30 10:59:06:031 216 1c4 Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl: target version = 7.4.7600.226, required
version = 7.4.7600.226
2009-12-30 10:59:06:031 216 1c4 Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl.mui: target version = 7.4.7600.226, required
version = 7.4.7600.226
2009-12-30 10:59:06:046 216 1c4 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll: target version = 7.4.7600.226, required
version = 7.4.7600.226
2009-12-30 10:59:06:078 216 1c4 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll.mui: target version = 7.4.7600.226, required
version = 7.4.7600.226
2009-12-30 10:59:06:109 216 1c4 Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll: target version = 7.4.7600.226, required
version = 7.4.7600.226
2009-12-30 10:59:06:125 216 1c4 Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll.mui: target version = 7.4.7600.226, required
version = 7.4.7600.226
2009-12-30 10:59:06:125 216 1c4 Setup Update NOT required for
C:\WINDOWS\system32\wups.dll: target version = 7.4.7600.226, required version
= 7.4.7600.226
2009-12-30 10:59:06:140 216 1c4 Setup Update NOT required for
C:\WINDOWS\system32\wups2.dll: target version = 7.4.7600.226, required
version = 7.4.7600.226
2009-12-30 10:59:06:140 216 1c4 Setup * IsUpdateRequired = No
2009-12-30 10:59:46:171 216 1c4 COMAPI -------------
2009-12-30 10:59:46:171 216 1c4 COMAPI -- START -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2009-12-30 10:59:46:171 216 1c4 COMAPI ---------
2009-12-30 10:59:46:312 216 1c4 COMAPI <<-- SUBMITTED -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2009-12-30 10:59:46:390 1072 a00 Agent *************
2009-12-30 10:59:46:390 1072 a00 Agent ** START ** Agent: Finding updates
[CallerId = MicrosoftUpdate]
2009-12-30 10:59:46:390 1072 a00 Agent *********
2009-12-30 10:59:46:390 1072 a00 Agent * Online = Yes; Ignore download
priority = No
2009-12-30 10:59:46:390 1072 a00 Agent * Criteria = "IsInstalled=0 and
IsHidden=0"
2009-12-30 10:59:46:453 1072 a00 Agent * ServiceID =
{7971F918-A847-4430-9279-4A52D1EFE18D} Third party service
2009-12-30 10:59:46:453 1072 a00 Agent * Search Scope = {Machine}
2009-12-30 10:59:46:843 1072 a00 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2009-12-30 10:59:47:109 1072 a00 Misc Microsoft signed: Yes
2009-12-30 10:59:48:500 1072 a00 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2009-12-30 10:59:48:546 1072 a00 Misc Microsoft signed: Yes
2009-12-30 10:59:48:656 1072 a00 Agent Checking for updated auth cab for
service 7971f918-a847-4430-9279-4a52d1efe18d at
http://download.windowsupdate.com/v9/microsoftupdate/redir/muauth.cab
2009-12-30 10:59:48:656 1072 a00 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\AuthCabs\authcab.cab:
2009-12-30 10:59:48:765 1072 a00 Misc Microsoft signed: Yes
2009-12-30 10:59:48:906 1072 a00 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\AuthCabs\authcab.cab:
2009-12-30 10:59:48:968 1072 a00 Misc Microsoft signed: Yes
2009-12-30 10:59:48:968 1072 a00 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\AuthCabs\authcab.cab:
2009-12-30 10:59:49:000 1072 a00 Misc Microsoft signed: Yes
2009-12-30 10:59:49:078 1492 4d4 DtaStor Update service properties: service
registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
2009-12-30 11:00:17:296 1072 a00 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muv4muredir.cab:
2009-12-30 11:00:17:484 1072 a00 Misc Microsoft signed: Yes
2009-12-30 11:00:17:578 1072 a00 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muv4muredir.cab:
2009-12-30 11:00:17:593 1072 a00 Misc Microsoft signed: Yes
2009-12-30 11:00:17:625 1072 a00 PT +++++++++++ PT: Synchronizing server
updates +++++++++++
2009-12-30 11:00:17:625 1072 a00 PT + ServiceId =
{7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL =
https://www.update.microsoft.com/v6/ClientWebService/client.asmx
2009-12-30 11:00:17:625 1072 a00 PT WARNING: Cached cookie has expired or
new PID is available
2009-12-30 11:00:18:296 1072 a00 Misc WARNING: Send failed with hr = 80090008.
2009-12-30 11:00:18:296 1072 a00 Misc WARNING: SendRequest failed with hr =
80090008. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes
used : <>
2009-12-30 11:00:18:296 1072 a00 PT + Last proxy send request failed with
hr = 0x80090008, HTTP status code = 0
2009-12-30 11:00:18:296 1072 a00 PT + Caller provided credentials = No
2009-12-30 11:00:18:296 1072 a00 PT + Impersonate flags = 0
2009-12-30 11:00:18:296 1072 a00 PT + Possible authorization schemes used =
2009-12-30 11:00:18:296 1072 a00 PT WARNING: GetCookie failure, error =
0x80090008, soap client error = 5, soap error code = 0, HTTP status code = 200
2009-12-30 11:00:18:312 1072 a00 PT WARNING: PTError: 0x80090008
2009-12-30 11:00:18:312 1072 a00 PT WARNING: GetCookie_WithRecovery failed :
0x80090008
2009-12-30 11:00:18:328 1072 a00 PT WARNING: RefreshCookie failed: 0x80090008
2009-12-30 11:00:18:328 1072 a00 PT WARNING: RefreshPTState failed: 0x80090008
2009-12-30 11:00:18:328 1072 a00 PT WARNING: Sync of Updates: 0x80090008
2009-12-30 11:00:18:328 1072 a00 PT WARNING: SyncServerUpdatesInternal
failed: 0x80090008
2009-12-30 11:00:18:328 1072 a00 Agent * WARNING: Failed to synchronize,
error = 0x80090008
2009-12-30 11:00:18:625 1072 a00 Agent * WARNING: Exit code = 0x80090008
2009-12-30 11:00:18:625 1072 a00 Agent *********
2009-12-30 11:00:18:625 1072 a00 Agent ** END ** Agent: Finding updates
[CallerId = MicrosoftUpdate]
2009-12-30 11:00:18:625 1072 a00 Agent *************
2009-12-30 11:00:18:625 1072 a00 Agent WARNING: WU client failed Searching
for update with error 0x80090008
2009-12-30 11:00:18:671 216 c80 COMAPI >>-- RESUMED -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2009-12-30 11:00:18:671 216 c80 COMAPI - Updates found = 0
2009-12-30 11:00:18:671 216 c80 COMAPI - WARNING: Exit code = 0x00000000,
Result code = 0x80090008
2009-12-30 11:00:18:671 216 c80 COMAPI ---------
2009-12-30 11:00:18:671 216 c80 COMAPI -- END -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2009-12-30 11:00:18:671 216 c80 COMAPI -------------
2009-12-30 11:00:18:687 216 1c4 COMAPI WARNING: Operation failed due to
earlier error, hr=80090008
2009-12-30 11:00:18:687 216 1c4 COMAPI FATAL: Unable to complete
asynchronous search. (hr=80090008)
2009-12-30 11:00:23:625 1072 a00 Report REPORT EVENT:
{16CA707C-DF1F-4419-AB42-5C4F865C432E} 2009-12-30
11:00:18:593-0000 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80090008 MicrosoftUpdate Failure Software
Synchronization Windows Update Client failed to detect with error 0x80090008.

"MowGreen" wrote:

> .
>

MowGreen

unread,

Dec 30, 2009, 10:13:55 AM12/30/09

to

0x80090008 NTE_BAD_ALGID
Invalid algorithm specified.

2009-12-30 11:00:17:625 1072 a00 PT WARNING: Cached cookie has expired
or new PID is available
2009-12-30 11:00:18:296 1072 a00 Misc WARNING: Send failed with hr =
80090008.
2009-12-30 11:00:18:296 1072 a00 Misc WARNING: SendRequest failed with
hr = 80090008. Proxy List used: <(null)> Bypass List used : <(null)>
Auth Schemes
used : <>
2009-12-30 11:00:18:296 1072 a00 PT + Last proxy send request failed
with hr = 0x80090008, HTTP status code = 0

2009-12-30 11:00:18:296 1072 a00 PT WARNING: GetCookie failure, error =
0x80090008, soap client error = 5, soap error code = 0, HTTP status code
= 200
2009-12-30 11:00:18:312 1072 a00 PT WARNING: PTError: 0x80090008
2009-12-30 11:00:18:312 1072 a00 PT WARNING: GetCookie_WithRecovery
failed :
0x80090008
2009-12-30 11:00:18:328 1072 a00 PT WARNING: RefreshCookie failed:
0x80090008

COMAPI FATAL: Unable to complete asynchronous search. (hr=80090008)

The Protocl Talker (PT) on your system can connect to the update server
but can not communicate it's Cookie content, recover the Cookie content,
nor refresh it. Thus the system can not do a search for updates.

So, the question is ... is 3rd party software creating the Cookie issue
or is it related to the TimeZone setting that the system is sending to
the update server ?

> tz: -0000

If your geographic region is not in the Greenwich Mean Time zone, then
that's where the issue stems from.

WheelsinMotion

unread,

Jan 1, 2010, 12:28:01 PM1/1/10

to

I have checked that I am on GMT London and resync. the time and that is ok

I notice there is another 0x8009008 problem reported on the on 12/31/2009

This only seems to of happened after the updates I had on the 12/09/2009
KB970430
KB974318
KB976325
KB973904
KB976416
KB974392
KB971737
KB890830

MowGreen

unread,

Jan 2, 2010, 12:30:57 PM1/2/10

to

From that list of updates the only I can see causing the communication
issue is KB970430.

What is the installed security software (antivirus/security suite, popup
and cookie blocker) and are any 3rd party toolbars installed (Google, etc) ?

Suggest you delete IE's Temporary Internet Files and flush all Cookies.
Then see if the system can search for updates at Windows Update.
FWIW, there's another thread with the same error code, 0x80090008, on
this newsgroup. It's not a common error, that I do know.

WheelsinMotion

unread,

Jan 2, 2010, 6:51:01 PM1/2/10

to

Norton Internet Security installed 2010 24/11/2009

Norton third party toolbar

IE's Temporary Internet Files and flushed all Cookies "now empty"

Still the same problem.

I notice when I obtain the Microsoft Update page with the Express or Custom
buttons on the left hand side under Options "Restore hidden udtes" is
greyed out
and unable to select. (cannot remember if this is only available when you
get through?)

PA Bear [MS MVP]

unread,

Jan 2, 2010, 8:52:41 PM1/2/10

to

<kibbitz>
NIS includes a firewall (i.e., "a third-party firewall"). You do NOT want
the Norton fireall *and* the Windows Firewall enabled, only one of them.

Have you purchased NIS 2010?

What anti-virus application was installed before you install NIS 2010 on 24
Nov-09?

Has another Norton application or a McAfee application ever been installed
on this machine (e.g., a free-trial version that came preinstalled when you
bought it)?
</kibbitz>
--
~PA Bear

WheelsinMotion

unread,

Jan 3, 2010, 2:43:01 AM1/3/10

to

I only run with the Norton Firewall, MS firewall switched off.

I have purchased NS 2010

NS2009 anti-virus application was installed before 24- Nov-09

I did a complete uninstall and also ran the Norton tool to remove any
outstanding bits and could not find any left over files after that.

When I bought the PC I bought a copy of Norton and that is all I have
used..

PA Bear [MS MVP]

unread,

Jan 3, 2010, 10:12:06 AM1/3/10

to

Thanks for checking that.

@BroMow: I've got a third contender in one of the MSE forums =>
http://social.answers.microsoft.com/Forums/en-US/mseupdate/thread/c5ccad6d-601b-4789-93fa-1b077d0c7b19/

MowGreen

unread,

Jan 4, 2010, 11:49:46 AM1/4/10

to

Previously you'd posted:

> There is no 3rd party firewall

You then later posted:

> I only run with the Norton Firewall, MS firewall switched off.

Since the only other threads with the same error code were system's
using 3rd party firewalls, suggest you disable it, enable the native XP
firewall, and then rebuild the winsock stack.
Open a Command Prompt, type in the following, and then press Enter after
each command

netsh winsock reset
exit

After the first command you should get a message that the system needs
to be restarted to complete the operation.
Restart now with the native XP firewall enabled and see if the system
can search for updates now.

MowGreen

unread,

Jan 4, 2010, 11:50:59 AM1/4/10

to

TY. It figures that there's a 3rd party firewall involved. Ugh.

MowGreen
===============
*-343-* FDNY
Never Forgotten
===============

banthecheck.com
"Security updates should *never* have *non-security content* prechecked"

PA Bear [MS MVP] wrote:

Robert Aldwinckle

unread,

Jan 4, 2010, 12:58:22 PM1/4/10

to

"MowGreen" <mowg...@nowandzen.com> wrote in message news:uXZBr3Vj...@TK2MSFTNGP04.phx.gbl...

> Previously you'd posted:
>
>> There is no 3rd party firewall
>
> You then later posted:
>
>> I only run with the Norton Firewall, MS firewall switched off.
>
> Since the only other threads with the same error code were system's using 3rd party firewalls, suggest you disable it, enable the
> native XP firewall, and then rebuild the winsock stack.

Is disabling it enough? Is even uninstalling it enough? <eg>
E.g. which ones need special tools to fix their broken
uninstall procedures?

---

WheelsinMotion

unread,

Jan 6, 2010, 6:43:01 PM1/6/10

to

I have
1) Disabled Norton Smart Firewall

2) Reinstated the native Windows Firewall
3) used command prompt
4) used netsh winsock reset
5) request to restart
6)exit and then restarted

7) tried to use windows update and using the express button I receive the
same error 0x80090008

The NS2010 was installed on 24 Nov 2009 and I did not have any problems
before the last updates I received.

PA Bear [MS MVP]

unread,

Jan 7, 2010, 3:08:23 AM1/7/10

to

If you uninstall NIS 2010 & reboot, enable the Windows Firewalll, run the
Norton Removal Tool & reboot again, does the behavior persist?

WheelsinMotion

unread,

Jan 7, 2010, 12:12:01 PM1/7/10

to

I have uninstalled NIS2010 rebooted, Enabled the Windows Firewall and then un
the Norton Removal tool and have rebooted .
and Yes the error is still 0x80090008

PA Bear [MS MVP]

unread,

Jan 7, 2010, 1:26:12 PM1/7/10

to

Now try a Reset: http://support.microsoft.com/kb/971058

WheelsinMotion

unread,

Jan 7, 2010, 3:03:01 PM1/7/10

to

Done
still the same

I did notice in the windowsupdate log

2010-01-06 23:19:32:625 1036 194 AU ########### AU: Uninitializing
Automatic Updates ###########
2010-01-06 23:19:45:468 1688 dcc Misc =========== Logging initialized

(build: 7.4.7600.226, tz: -0000) ===========

2010-01-06 23:19:45:468 1688 dcc Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2010-01-06 23:19:45:468 1688 dcc Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2010-01-06 23:19:45:453 1688 dcc Agent WARNING: Failed to backup the service
registration data, error 80070013
2010-01-06 23:19:45:468 1688 dcc DtaStor WARNING: Update Service: Failed to
repopulate the backup store
2010-01-06 23:19:45:750 1036 194 AU FATAL: Failed to get session from
datastore, error = 0x80004002
2010-01-06 23:19:47:265 1036 194 Service *********
2010-01-06 23:19:47:265 1036 194 Service ** END ** Service: Service exit
[Exit code = 0

PA Bear [MS MVP]

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Jan 8, 2010, 3:46:06 AM1/8/10

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Thread history:
http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/e245befbf2e7d97a

See...

Error message when you try to install updates by using the Windows Update or
Microsoft Update Web site: "0x80004002":
http://support.microsoft.com/kb/956708

...but running a Reset would have done all of those Resolutions anyway.

You may be seeing the (continuing?) effects of a hijackware infection, my
friend.

Is WinXP SP3 installed?

Have you ever done a Repair Install or a clean install of Windows?

<snip>

WheelsinMotion

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Jan 8, 2010, 5:09:01 AM1/8/10

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Used http://support.microsoft.com/kb/956708

still the same error 0x80090008n

If I have a Highjack then as I have run NIS2010, Malwarebytes, also
SUPERAntiSpyware
it must be something special

Win XP SP3 is installed

and NO I have never done a Repair Install or a clean install of Windows?

"PA Bear [MS MVP]" wrote:

> Thread history:
> http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/e245befbf2e7d97a
>
> See...
>
> Error message when you try to install updates by using the Windows Update or
> Microsoft Update Web site: "0x80004002":
> http://support.microsoft.com/kb/956708
>

> ....but running a Reset would have done all of those Resolutions anyway.

> .
>

PA Bear [MS MVP]

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Jan 8, 2010, 5:10:08 PM1/8/10

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NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!

Microsoft PCSafety provides home users (only) with no-charge support in
dealing with malware infections such as viruses, spyware (including unwanted
software), and adware.
https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1

Also available via...

Consumer Security Support home page
https://consumersecuritysupport.microsoft.com/

Otherwise...

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan (only!)
in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

2b. Vista or Win7=> Run this scan instead:
http://onecare.live.com/site/en-us/center/whatsnew.htm

3. Now run a thorough check for hijackware, including posting requested logs
in an appropriate forum, not here.

Checking for/Help with Hijackware:
• http://mvps.org/winhelp2002/unwanted.htm
• http://inetexplorer.mvps.org/tshoot.html
• http://www.mvps.org/sramesh2k/Malware_Defence.htm
• http://www.elephantboycomputers.com/page2.html#Removing_Malware

**Chances are you will need to seek expert assistance in
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://www.spywarewarrior.com/viewforum.php?f=5,
http://www.dslreports.com/forum/cleanup,
http://www.bluetack.co.uk/forums/index.php,
http://aumha.net/viewforum.php?f=30 or other appropriate forums.**

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.

Frederic

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Jan 16, 2010, 6:48:01 PM1/16/10

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I had the same error and I couln't figure out which of the last Update was
responsible.
I tried different ways to fix Window Update (fix-it, ).
I checked with regmon the <access denied> key without success
Restore to 8/12/2009 temporarly maked WU working. But I still had the same
problem after updates are installed.

Finally, i came with the solution (the one I wanted to avoid). The following
procedure assume that once you installed Service Pack 3 on your system
(coming from SP1 or SP2).
1. Get a copy of Service Pack 3 from microsoft
(http://www.microsoft.com/downloads/details.aspx?familyid=2FCDE6CE-B5FB-4488-8C50-FE22559D164E&displaylang=en )
To unistall SP3 may cause instability of your system
2. Secure your work station (disconnect network)
3. Uninstall XP service Pack 3
4. Uninstall kb976098 (Time zone Update) it may cause conflict in next update
5. reinstall service Pack 3 from CD
6. reinstall Iexplore (7 or 8) (uninstalling is impossible you have to
overwrite the existing install)
7. Connect your network
8. Launch Window Update
9. Update your system (36 updates for me)

BE CAREFUL: Uninstalling Service Pack 3 may cause instability to your system
and also to the Apps your installed after SP3. Probably you will need to
reinstall some of them. I had nothing to reinstall after this procedure,
Everything seems to work as normal.

Still can't understand why if works but now it works

Good luck

PA Bear [MS MVP]

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Jan 17, 2010, 12:51:08 AM1/17/10

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What are you smoking, kid?