RE: Stop Error 0x0000008E after logging on locally

[Jerry zhao (MSFT)]

Hi Jeff,

Thanks for your posting.

First of all, please install the hotfix 883664 and see if there is any help.

You receive a "Stop 0x0000008e" error message occasionally on a Windows
Server 2003-based computer
http://support.microsoft.com/default.aspx?scid=kb;en-us;883664

Also check the following KB:

"STOP 0x0000008E" Error Message Occurs When You Upgrade to Windows Server
2003
http://support.microsoft.com/default.aspx?scid=kb;en-us;817873

840216 Stop 0x0000008e error occurs on a server that is running Microsoft
Windows Server 2003
http://support.microsoft.com/?id=840216

You may receive a "Stop: 0x0000008e" error message when you try to log on
to a Windows Server 2003-based computer
http://support.microsoft.com/default.aspx?scid=kb;en-us;885450

Also, try a clean boot of the server and see if the issue persists. To
perform a clean boot, follow the steps below:

A. Click Start, click Run, type "msconfig" (without the quotation marks)
and click OK.
B. Select "Selective Startup" and remove the check box for "Load Startup
Items".
C. On the "Services" tab, click Enable All.
D. Check "Hide all Microsoft Services", click Disable All and clear "Hide
all Microsoft Services".
E. Click the OK button and then Click Yes to restart your computer.
F. Try again.

At the same time, this issue may be caused by some hardware fault, for
example, the RAM modules or old BIOS version. So please perform the
following steps to narrow down the root cause of this issue.

1. Remove all but one module of RAM that is at least 64MB or greater.
2. Boot into BIOS Setup and change all the settings to the default factory
settings.
3. Reboot system and test this issue.

If this issue still exists, please contact the hardware manufacturer to see
if there any driver updates for this computer, include BIOS, Chipset, Video
card, Communications devices, etc. Especially check up the network device,
if possible, replace it for a test.

If this stop error still occurs, please refer to the following steps to
boot into Safe Mode with Network to isolate the influence of additional
applications and device drivers.

1. Restart your computer and start pressing the F8 key on your keyboard. On
a computer that is configured for booting to multiple operating systems,
you can press the F8 key when you see the Boot Menu.
2. In "Windows Advanced Option Menu", use the arrow keys to select Safe
Mode with Network, and then press ENTER.
3. If you are running other operating systems on the computer, click
Microsoft Windows on the list that is displayed and then press ENTER.

Please test the issue in the Windows Safe Mode with Network. If the issue
disappeared, temporarily remove some software such as anti-spy software,
antivirus, and software related to accessing the Internet, and then test
again.

Generally, the public newsgroup only gives fundamental help. If you want
advance diagnosis and troubleshooting, a support call to our product
service team will be needed for further assistance. As for the issue like
yours, debugging the dump will be necessary in most time. You can contact
the local CSS support for further assistance.

For a complete list of Microsoft Customer Support Services phone numbers
and information about support costs, visit the following Microsoft Web
site:
http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS

If you have any questions or concerns, please feel free to let me know.
It's my pleasure to be of assistance.

Best regards,

Jerry Zhao (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

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[Jeff T]

Jerry,

Thanks for the help. My concern on a couple of the choices is that I cannot
log on at all. The only time I can log on is in safe mode. If I do log on
with a clean boot, immediately when the screen says "loading profiles, etc."
the blue screen of death happens and then it begins a memory dump. Something
is causing it to try and load and I believe it might be the ghost thread that
was talked about in one of the links mentioned. The computer does have the
latest patches and perhaps one of the patches might have corrupted. No
profile will log on.

[Jerry zhao (MSFT)]

Hi Jeff,

Thanks for your kind reply.

As for you scenario, the debugging of the dump file would be needed to
troubleshooting this issue. So, you may need to contact the local CSS
support for further assistance.

For a complete list of Microsoft Customer Support Services phone numbers
and information about support costs, visit the following Microsoft Web
site:
http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS

Please feel free to let me know if you have any questions or if you need
further assistance. I'm glad to be of service.

[Graham via WinServerKB.com]

I have had a similar problem to the one above and have obtained hotfix
883664 from Microsoft. However, I am not sure how to apply the hotfix
because there are 2 .exe files produced when the file is extracted. One is
called WindowsServer2003-KB883664-x86-enu.EXE and the other
WindowsServer2003-KB883664-x86-Symbols-enu.EXE.

The first one runs like a normal hotfix but the second asked for an
extraction directory, adding the following directory structure: symbols\
rtmqfe\retail\sys. In this directory is a filed called ntfs.pdb. I am not
sure what to do with this?

[Marina Roos [SBS-MVP]]

Hi Graham,

Don't worry about that symbols file. You don't need it.

--
Regards,

Marina
Microsoft SBS-MVP
One of the Magical M&M's

"Graham via WinServerKB.com" <fo...@WinServerKB.com> schreef in bericht
news:1792488cd28649a6...@WinServerKB.com...

[Graham via WinServerKB.com]

Thank you.

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