SBS 2008: Can't connect to internal website through RWW

[tree]

When connected to Remote Web Workplace in SBS 2008, we can't connect to the
Internal Web site (Companyweb) by clicking that link on the RWW home/menu
page. We're using Internet Explorer to connect to RWW, which returns the
error message "Internet Explorer cannot display the webpage."

All other RWW links work just fine.

This problem applies to both the main SBS admin account I use, and also to
standard user accounts. From the SBS Console, I've verified that users'
account settings are enabled to access everything available in RWW, both
using the checkboxes associated with RWW and also assigning the users to the
RWW Users Security Group.

The users also are assigned to the SharePoint Users Security Group, and have
no problems connecting to the Internal Web site locally.

Incidentally, the RWW/Companyweb problem I've described above occurs whether
or not users are connected to RWW locally (from our intranet) or from the
internet.

Am guessing I'll have to dig in to IIS and/or SharePoint central admin, but
would like some guidance before proceeding.

Thanks for any suggestions.

[Tobias Redelberger [MVP - SBS]]

Hi there,

is the companyweb working from the inside? So said, can you open
http://companyweb from a Client on the LAN?

If not, check this:

The Official SBS Blog : Cannot Access CompanyWeb After Installing..
http://blogs.technet.com/sbs/archive/2008/07/11/cannot-access-company-web-after-installing-948110.aspx
- and/or this -
The Official SBS Blog : Companyweb Inaccessible After Sharepoint 3.0 Service
Pack
http://blogs.technet.com/sbs/archive/2009/05/06/companyweb-inaccessible-after-sharepoint-3-0-service-pack-2.aspx

If you have only authentication issues accessing companyweb directly from
the Server, then it could be this:

The Official SBS Blog : Authentication Issues Accessing Companyweb..
http://blogs.technet.com/sbs/archive/2009/04/17/authentication-issues-accessing-companyweb-from-the-server-itself-after-963027.aspx

If everything from the inside is fine then did you publish TCP-Port 987
(HTTPS/SSL) from your Router/Firewall to the SBS 2008 internal IP-Adress for
accessing the companyweb from the outside/Internet?

Windows Small Business Server 2008 Technical FAQ
[..]
What are the ports I need to open on my firewall?

You may need to open the following ports, depending on the services you want
to make available:

Port 25 TCP – SMTP (Outgoing Exchange e-mail)
Port 80 TCP – HTTP
Port 443 TCP – HTTPS (RWW, OWA, remote desktop or Terminal Server sessions)
Port 987 TCP – External secure Companyweb access
Port 1723 TCP – PPTP (VPN)
If port 80 is not open, then you must specify https:// for RWW connections;
otherwise if port 80 is open you can use http:// and the session will be
redirected automatically to port 443. If your router is configured to use
UPnP, the Internet Address Management Wizard (IAMW) will open port 80.
[..]
Source: http://technet.microsoft.com/en-us/sbs/cc817589.aspx

--
Tobias Redelberger
StarNET Services (HomeOffice)
Schoenbornstr. 57
D-97440 Werneck
Tel: +49 (9722) 4835
Mobil: +49 (163) 84 74 421
Email: T.Rede...@starnet-services.net
Web: http://www.starnet-services.net

[Robbin Meng [MSFT]]

Hi Oscar,

Thanks for your post.

First, I have same questions with besides via RWW, "is the Companyweb working from the inside? So said, can you open http://companyweb directly from a Client on the
LAN?" Also, have you tried re-run the CEICW wizard to reset the companyweb virtual directory configurations in case you changed the settings by mistake?

If the companyweb totoally does work, please refer to the articles Tobias shared. In addition, please also check the companyweb website timeout value:

How to Change the CompanyWeb Timeout in SBS 2008
http://blogs.technet.com/sbs/archive/2009/06/09/how-to-change-the-companyweb-timeout-in-sbs-2008.aspx

Hope this helps.

Best regards,
Robbin Meng(MSFT)
Microsoft Online Newsgroup Support

==================================================================
Please post your SBS 2008 related questions to the SBS newsgroup on Connect website:
https://connect.microsoft.com/sbs08/community/discussion/richui/default.aspx

Please post your EBS related questions to the EBS newsgroup on Connect website:
https://connect.microsoft.com/ebs08/community/discussion/richui/default.aspx

If you want to use a newsreader other than a web forum to access these newsgroups,
please refer to the following blog to apply NNTP password and configure a newsreader:
http://msmvps.com/blogs/bradley/archive/2008/11/02/signing-up-for-the-sbs-2008-newsgroups.aspx
==================================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
==================================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
==================================================================

[tree]

Tobias, thanks. Port 987 wasn't open on the firewall. It's working fine now.

[joser]

i have the same problem where companyweb works okay from the server (sbs2008
std), but not from the intranet or the internet. all other aspects work okay,
rww is okay, owa is okay.

from the intranet i get an error 404 and from the internet is errors out and
says the site is not available.

joser

"Tobias Redelberger [MVP - SBS]" wrote:

[Russ SBITS.Biz [SBS-MVP]]

Is the SBS server issuing IP's (DHCP Services Running)
And the firewall DHCP Service OFF?

Run the Fix Network Connections see if Errors also
Run The Best Practices Wizard on the server check for errors
Make fixes.

Post back IPCONFIG /ALL from Server and Affected PC
(If the above changes don't fix it.)
Russ

--
Russell Grover - SBITS.Biz [SBS-MVP]
Microsoft Gold Certified Partner
Microsoft Certified Small Business Specialist
24hr SBS Remote Support - http://www.SBITS.Biz
Microsoft Online Services - http://www.microsoft-online-services.com

"joser" <jo...@discussions.microsoft.com> wrote in message
news:22E0D41E-E864-4EC1...@microsoft.com...

[Susan Bradley]

Ensure port 987 is open.

[joser]

all devices are static ip's.

DHCP server & client services are running.
firewall DHCP services are checked.

Fix Network Connections = no errors were found on your network.
SBS2008 BPA = (two messages) local activation permission to the IIS WAMREG
admin service required; also two network cards detected. (one is disabled,
used as a spare)

server ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : SERVER2010
Primary Dns Suffix . . . . . . . : marvincollinsco.local
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : marvincollinsco.local

Ethernet adapter Local Area Connection 2:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom NetXtreme Gigabit Ethernet #2
Physical Address. . . . . . . . . : 00-26-B9-4A-F5-CF
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::12a:2e6d:67cf:93b%11(Preferred)
Link-local IPv6 Address . . . . . :
fe80::300e:9e85:7bd3:80b2%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : fe80::300e:9e85:7bd3:80b2%11
192.168.1.2
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom NetXtreme Gigabit Ethernet
Physical Address. . . . . . . . . : 00-26-B9-4A-F5-CE
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 8:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . :
isatap.{8A333FB0-8DAA-480A-9A07-3CB592ACFD16}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . :
isatap.{50BD67ED-F911-4E9B-9B9F-153CE049F0ED}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

computer ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : RANDY

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Intel(R) 82566DM-2 Gigabit
Network Connection

Physical Address. . . . . . . . . : 00-21-9B-4B-AC-02

Dhcp Enabled. . . . . . . . . . . : No

IP Address. . . . . . . . . . . . : 192.168.1.15

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 192.168.1.2

68.94.157.1

Thanks in advance,

joser

[Russ SBITS.Biz [SBS-MVP]]

You sure 987 is forwarded?
Russ

--
Russell Grover - SBITS.Biz [SBS-MVP]
Microsoft Gold Certified Partner
Microsoft Certified Small Business Specialist
24hr SBS Remote Support - http://www.SBITS.Biz
Microsoft Online Services - http://www.microsoft-online-services.com

"joser" <jo...@discussions.microsoft.com> wrote in message

news:AE6E9EA2-D070-4D1D...@microsoft.com...

[joser]

yes, server windows firewall has "windows sharepoint serivces (HTTPS-987)"
selected

verified the router has TCP & UDP port 987 forwarded to server (192.168.1.2)

[Russ SBITS.Biz [SBS-MVP]]

Sorry for the delay.
Darn Paying customers... :)
IN your original post it sounds like you can't access it locally from the
Desktops?
is that true?

Russ
--
Russell Grover - SBITS.Biz [SBS-MVP]
Microsoft Gold Certified Partner
Microsoft Certified Small Business Specialist
24hr SBS Remote Support - http://www.SBITS.Biz
Microsoft Online Services - http://www.microsoft-online-services.com

"joser" <jo...@discussions.microsoft.com> wrote in message

news:0F0673B5-7C3F-49D8...@microsoft.com...

[Jim Behning SBS MVP]

I had a router last week that said port 987 would forward to the
server. The router log showed blocking. I had to update the router
firmware to fix another issue, delete everything from that firewall
rule and create a fresh rule that works. Just because a rule is listed
does not mean it works.

See what SBS support is working on
http://blogs.technet.com/sbs/default.aspx
Check your SBS with the SBS Best Practices Analyzer
http://blogs.technet.com/sbs/archive/tags/BPA/default.aspx

[kallekarlsson]

But if he can not connect to the internal website from the remote web workplace even when he is on the local LAN then does it really matter how the external firewall is configured? Should he not only have access to the site from the LAN and not the WAN if there is a firewall issue?

Jim Behning SBS MVP wrote:

I had a router last week that said port 987 would forward to theserver.

27-Jan-10

I had a router last week that said port 987 would forward to the
server. The router log showed blocking. I had to update the router
firmware to fix another issue, delete everything from that firewall
rule and create a fresh rule that works. Just because a rule is listed
does not mean it works.

Previous Posts In This Thread:

On Friday, September 11, 2009 1:03 PM
tree wrote:

SBS 2008: Can't connect to internal website through RWW
When connected to Remote Web Workplace in SBS 2008, we cannot connect to the

Internal Web site (Companyweb) by clicking that link on the RWW home/menu
page. We're using Internet Explorer to connect to RWW, which returns the
error message "Internet Explorer cannot display the webpage."

All other RWW links work just fine.

This problem applies to both the main SBS admin account I use, and also to

standard user accounts. From the SBS Console, I have verified that users'

account settings are enabled to access everything available in RWW, both
using the checkboxes associated with RWW and also assigning the users to the
RWW Users Security Group.

The users also are assigned to the SharePoint Users Security Group, and have
no problems connecting to the Internal Web site locally.

Incidentally, the RWW/Companyweb problem I have described above occurs whether

or not users are connected to RWW locally (from our intranet) or from the
internet.

Am guessing I will have to dig in to IIS and/or SharePoint central admin, but

would like some guidance before proceeding.

Thanks for any suggestions.

On Saturday, September 12, 2009 4:11 AM

Tobias Redelberger [MVP - SBS] wrote:

Hi there,is the companyweb working from the inside?
Hi there,

is the companyweb working from the inside? So said, can you open
http://companyweb from a Client on the LAN?

If not, check this:

The Official SBS Blog : Cannot Access CompanyWeb After Installing..
http://blogs.technet.com/sbs/archive/2008/07/11/cannot-access-company-web-after-installing-948110.aspx
- and/or this -
The Official SBS Blog : Companyweb Inaccessible After Sharepoint 3.0 Service
Pack
http://blogs.technet.com/sbs/archive/2009/05/06/companyweb-inaccessible-after-sharepoint-3-0-service-pack-2.aspx

If you have only authentication issues accessing companyweb directly from
the Server, then it could be this:

The Official SBS Blog : Authentication Issues Accessing Companyweb..
http://blogs.technet.com/sbs/archive/2009/04/17/authentication-issues-accessing-companyweb-from-the-server-itself-after-963027.aspx

If everything from the inside is fine then did you publish TCP-Port 987
(HTTPS/SSL) from your Router/Firewall to the SBS 2008 internal IP-Adress for
accessing the companyweb from the outside/Internet?

Windows Small Business Server 2008 Technical FAQ
[..]
What are the ports I need to open on my firewall?

You may need to open the following ports, depending on the services you want
to make available:

Port 25 TCP ??? SMTP (Outgoing Exchange e-mail)
Port 80 TCP ??? HTTP
Port 443 TCP ??? HTTPS (RWW, OWA, remote desktop or Terminal Server sessions)
Port 987 TCP ??? External secure Companyweb access
Port 1723 TCP ??? PPTP (VPN)

If port 80 is not open, then you must specify https:// for RWW connections;
otherwise if port 80 is open you can use http:// and the session will be
redirected automatically to port 443. If your router is configured to use
UPnP, the Internet Address Management Wizard (IAMW) will open port 80.
[..]
Source: http://technet.microsoft.com/en-us/sbs/cc817589.aspx

--
Tobias Redelberger
StarNET Services (HomeOffice)
Schoenbornstr. 57
D-97440 Werneck
Tel: +49 (9722) 4835
Mobil: +49 (163) 84 74 421
Email: T.Rede...@starnet-services.net
Web: http://www.starnet-services.net

On Monday, September 14, 2009 6:16 AM
v-robme wrote:

Hi Oscar,Thanks for your post.
Hi Oscar,

Thanks for your post.

First, I have same questions with besides via RWW, "is the Companyweb working from the inside? So said, can you open http://companyweb directly from a Client on the

LAN?" Also, have you tried re-run the CEICW wizard to reset the companyweb virtual directory configurations in case you changed the settings by mistake?

If the companyweb totoally does work, please refer to the articles Tobias shared. In addition, please also check the companyweb website timeout value:

How to Change the CompanyWeb Timeout in SBS 2008
http://blogs.technet.com/sbs/archive/2009/06/09/how-to-change-the-companyweb-timeout-in-sbs-2008.aspx

Hope this helps.

Best regards,
Robbin Meng(MSFT)
Microsoft Online Newsgroup Support

==================================================================
Please post your SBS 2008 related questions to the SBS newsgroup on Connect website:
https://connect.microsoft.com/sbs08/community/discussion/richui/default.aspx

Please post your EBS related questions to the EBS newsgroup on Connect website:
https://connect.microsoft.com/ebs08/community/discussion/richui/default.aspx

If you want to use a newsreader other than a web forum to access these newsgroups,
please refer to the following blog to apply NNTP password and configure a newsreader:
http://msmvps.com/blogs/bradley/archive/2008/11/02/signing-up-for-the-sbs-2008-newsgroups.aspx
==================================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
==================================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
==================================================================

On Monday, September 14, 2009 9:48 AM
tree wrote:

Tobias, thanks. Port 987 wasn't open on the firewall. It's working fine now.

Tobias, thanks. Port 987 was not open on the firewall. it is working fine now.

"Tobias Redelberger [MVP - SBS]" wrote:

On Monday, January 25, 2010 8:13 PM
joser wrote:

i have the same problem where companyweb works okay from the server
i have the same problem where companyweb works okay from the server (sbs2008
std), but not from the intranet or the internet. all other aspects work okay,
rww is okay, owa is okay.

from the intranet i get an error 404 and from the internet is errors out and
says the site is not available.

joser

"Tobias Redelberger [MVP - SBS]" wrote:

On Monday, January 25, 2010 9:07 PM
Russ SBITS.Biz [SBS-MVP] wrote:

Is the SBS server issuing IP's (DHCP Services Running)And the firewall DHCP
Is the SBS server issuing IP's (DHCP Services Running)
And the firewall DHCP Service OFF?

Run the Fix Network Connections see if Errors also
Run The Best Practices Wizard on the server check for errors
Make fixes.

Post back IPCONFIG /ALL from Server and Affected PC

(If the above changes do not fix it.)
Russ

--
Russell Grover - SBITS.Biz [SBS-MVP]
Microsoft Gold Certified Partner
Microsoft Certified Small Business Specialist
24hr SBS Remote Support - http://www.SBITS.Biz
Microsoft Online Services - http://www.microsoft-online-services.com

On Monday, January 25, 2010 10:11 PM
Susan Bradley wrote:

joser wrote:Ensure port 987 is open.

joser wrote:
Ensure port 987 is open.

On Tuesday, January 26, 2010 12:07 AM
joser wrote:

all devices are static ip's.DHCP server & client services are running.

server ipconfig /all

Windows IP Configuration

computer ipconfig /all

Windows IP Configuration

Connection-specific DNS Suffix . :

On Tuesday, January 26, 2010 12:42 AM
Russ SBITS.Biz [SBS-MVP] wrote:

You sure 987 is forwarded?
You sure 987 is forwarded?
Russ

--
Russell Grover - SBITS.Biz [SBS-MVP]
Microsoft Gold Certified Partner
Microsoft Certified Small Business Specialist
24hr SBS Remote Support - http://www.SBITS.Biz
Microsoft Online Services - http://www.microsoft-online-services.com

On Tuesday, January 26, 2010 10:48 AM
joser wrote:

yes, server windows firewall has "windows sharepoint serivces
yes, server windows firewall has "windows sharepoint serivces (HTTPS-987)"
selected

verified the router has TCP & UDP port 987 forwarded to server (192.168.1.2)

"Russ SBITS.Biz [SBS-MVP]" wrote:

On Wednesday, January 27, 2010 7:40 PM
Russ SBITS.Biz [SBS-MVP] wrote:

Sorry for the delay.Darn Paying customers...

Sorry for the delay.
Darn Paying customers... :)

IN your original post it sounds like you cannot access it locally from the
Desktops?
is that true?

Russ

--
Russell Grover - SBITS.Biz [SBS-MVP]
Microsoft Gold Certified Partner
Microsoft Certified Small Business Specialist
24hr SBS Remote Support - http://www.SBITS.Biz
Microsoft Online Services - http://www.microsoft-online-services.com

On Wednesday, January 27, 2010 8:54 PM

Jim Behning SBS MVP wrote:

I had a router last week that said port 987 would forward to theserver.
I had a router last week that said port 987 would forward to the
server. The router log showed blocking. I had to update the router
firmware to fix another issue, delete everything from that firewall
rule and create a fresh rule that works. Just because a rule is listed
does not mean it works.

Submitted via EggHeadCafe - Software Developer Portal of Choice
Entity Framework 4.0 and the AJAX Autocomplete Extender.
http://www.eggheadcafe.com/tutorials/aspnet/77429274-e89f-49c2-a93a-b290f013f649/entity-framework-40-and-the-ajax-autocomplete-extender.aspx

[SteveB]

This is an old thread. Why are you replying to it now?

<Kalle Karlsson> wrote in message news:201062420...@hotmail.com...

[Russ (SBITS.Biz) [SBS-MVP]]

Kalle Do your self a favor and not use egghead café for SBS Issue.

The new Place to post is
http://social.technet.microsoft.com/Forums/en-US/smallbusinessserver/threads
and an easy way to get there is www.SBSRepair.com

Russ

--
Russell Grover - SBITS.Biz [SBS-MVP]

MCP, MCPS, MCNPS, SBSC
Remote Small Business Server/Computer Support - www.SBITS.Biz
BPOS - Microsoft Online Services - www.BPOSMadeEasy.com
Easy Redirect to Microsoft's New SBS Public Forum - www.SBSRepair.com

"SteveB" <news...@public.lan> wrote in message
news:eM8YqHB...@TK2MSFTNGP06.phx.gbl...