Outlook Connector not receiving Hotmail

[Charlie Lewis]

I'm using Outlook 2007 SP2 on Vista Home Premium SP2. Outlook Connector
stopped receiving Hotmail messages (I know I've had some by checking in Live
Mail) a couple of days ago. I can send OK. The mail server looks connected
OK. Send/Receive appears to run OK, if taking a long time, but doesn't
receive. I have downloaded and installed a new copy of Outlook Connector.

The detailed output reports this:

"Signed in successfully at 09/09/2009 16:30:33

Mail: Last successfully refreshed at 16:32.
Calendar: Last successfully refreshed at 16:32.
Contacts: Last successfully refreshed at 16:32.

Errors :

Time: 09/09/2009 16:30:41
Error in Mail
Error with Send/Receive.
Look for a log in the Sync Issues folder.

Time: 09/09/2009 16:32:21
Error in Mail
There is an error synchronizing your mail account. Please verify your
account has been configured correctly by first accessing your mail on the
web.
Error: 4201. Client. Invalid folder name."

I can access via the web. Isn't the Sync Issues comment about Exchange
accounts? I'm only using Outlook Connector and POP3 accounts here.

Thanks in advance for any help.

Charlie

[Diane Poremsky [MVP]]

the connector also uses sync folders. What are the folder names on the
server and in outlook? do the sync folders have anything interesting in
them?

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:
mailto:dailytips-sub...@lists.outlooktips.net

EMO - a weekly newsletter about Outlook and Exchange:
mailto:EMO-NEWSLETTER-S...@PEACH.EASE.LSOFT.COM

"Charlie Lewis" <charlie...@hotmail.com> wrote in message
news:3D918FC2-A6AA-439E...@microsoft.com...

[Charlie Lewis]

I cannot find any sync folders. Maybe I'm not looking in the right place.

Perhaps I need to back up all email data, remove the Hotmail account and
then add it again?

"Diane Poremsky [MVP]" <outlo...@msn.com> wrote in message
news:OwZzJtYM...@TK2MSFTNGP05.phx.gbl...

[Charlie Lewis]

OK, I've found the sync logs.

This is one of the recurring messages:

"The following issues occurred while synchronizing with the server:

Folder Collection Sync Key: 0{e2ce149e-fbd0-4816-bedc-e35e5fe2fedd}3314

Message Collection Sync Key: 0{46be848c-2a76-4d7b-bf6d-dccb398354b8}3311

There is an error synchronizing your mail account. Please verify your
account has been configured correctly by first accessing your mail on the
web.

Error: 4201. Client. Invalid folder name. "

I have verified my account on the web.

Charlie

"Diane Poremsky [MVP]" <outlo...@msn.com> wrote in message
news:OwZzJtYM...@TK2MSFTNGP05.phx.gbl...

[Zuikis]

Same with my client. Stopped receiving hotmail mail on 8/31. This undermines
trust to the outlook because it fails quietly without indication of failure.
Any ideas?

[Diane Poremsky [MVP]]

To continue to receive e-mail from your Hotmail account, you need to select
one of the methods below to connect to Hotmail before September 1, 2009.
After this, new e-mail can only be delivered to your mail programs through
the following solutions.

If you use Outlook 2003/2007, you can download the free Outlook Connector to
continue receiving Hotmail. If you're using Outlook 2002, you will need to
change the account to use POP3. If you use Outlook Express to view Hotmail,
you can choose between downloading Windows Live Mail (free) or reconfigure
your account to use POP3. See
http://www.slipstick.com/problems/msn_denied.asp for details.

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:
mailto:dailytips-sub...@lists.outlooktips.net

EMO - a weekly newsletter about Outlook and Exchange:
mailto:EMO-NEWSLETTER-S...@PEACH.EASE.LSOFT.COM

"Zuikis" <Zui...@discussions.microsoft.com> wrote in message
news:64C497F3-7042-4940...@microsoft.com...

[Diane Poremsky [MVP]]

well, removing the account and adding it back isn't a bad idea... it works
for a lot of people.

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:
mailto:dailytips-sub...@lists.outlooktips.net

EMO - a weekly newsletter about Outlook and Exchange:
mailto:EMO-NEWSLETTER-S...@PEACH.EASE.LSOFT.COM

"Charlie Lewis" <charlie...@hotmail.com> wrote in message

news:8C545F4E-C059-48CC...@microsoft.com...

[Brian Tillman [MVP - Outlook]]

"Charlie Lewis" <charlie...@hotmail.com> wrote in message

news:8C545F4E-C059-48CC...@microsoft.com...

> Perhaps I need to back up all email data, remove the Hotmail account and
> then add it again?

Removing and readding the account often helps, but there should be no need to
back up the data, since it will remain on the Hotmail server, ready to be seen
again when you add the account.
--
Brian Tillman [MVP-Outlook]

[Charlie Lewis]

Well, I have got the Hotmail account working again, with some interesting
results.

- I backed up Outlook: copied all data files to backup folder, exported
(belt-and-braces) Contacts and Calendar to CSV files.
- Removed Hotmail account, and de-installed Outlook Connector.
- Downloaded latest Outlook Connector and installed. Added Hotmail account
via connector.

It took about an hour for the Hotmail account to rebuild itself.

The process rearranged my Outlook folders in a way that has surprised me,
and I'm still puzzled by why it did so. I shall have to unravel the logic.

Charlie

"Diane Poremsky [MVP]" <outlo...@msn.com> wrote in message

news:uvDBaQlM...@TK2MSFTNGP04.phx.gbl...

[Brian Tillman [MVP - Outlook]]

"Charlie Lewis" <charlie...@hotmail.com> wrote in message

news:1B05743F-4A8D-44A8...@microsoft.com...

> - I backed up Outlook: copied all data files to backup folder, exported
> (belt-and-braces) Contacts and Calendar to CSV files.

Exporting to CSV does not make for a faithful backup. That's not how to
backup Outlook. However, it's nice to hear it's working again.
--
Brian Tillman [MVP-Outlook]

[Qwelldrin]

Hi All,
My outlook connector has stopped working properly I have been using it for
years with outlook 2002, 2003 and 2007 (2007 for about 1 1/2 Years) never had
a problem after setup.
I get a problem with the sync services and am advised to...
To resume services follow the instructions here
http://g.live.com/10LC12URL/3212
Error 4104.
Interestingly this only takes me tot he MSN home page.

Ok if I remove and reinstall outlook connector after first removing the
hotmail account from outlook (I have also installed office after numerous
attempts)
I get the hotmail account to connect and I have only the basic folders
Inbox, draft Junk mail and sent.
Unfortunately while I can send from this account nothing arrives in my inbox
on outlook, web mail shows new messages and I can view and them.

Any further help would be appreciated.

[Gordon]

"Qwelldrin" <Qwel...@discussions.microsoft.com> wrote in message
news:3A0508EB-DEB2-4053...@microsoft.com...

>
> Ok if I remove and reinstall outlook connector

Did you just re-install the version you already have, or did you download
and install the latest version?

[Qwelldrin]

Hi Gordon,
I donwnloaded and installed the Latest version 12.1 (not sure why they call
it 12.1 when it is actually 12.0.6423) Guess thier rounding up.

Anyway this version does not allow me to see Outlook connector in the the
menu bar at the top of the screen but does show outlook connector as a type
when adding a new email address. Similarly the server status is now not
displayed in the bottom right hand corner. Just so you know I have
uninstalled outlook connector a few times now and have even uninstalled
office a few times but nothing seems to help my Hotmail account, other
accounts are working fine.

Cheers

[Charlie Lewis]

I agree, I did back up Outlook fully. It's just I can't resist doing the CSV
thing in addition. There's something reassuring about being able to see and
read those files :-)

"Brian Tillman [MVP - Outlook]" <tillm...@yahoo.com> wrote in message
news:ehQ8muTN...@TK2MSFTNGP05.phx.gbl...

[BethW]

I am also getting errors trying to sync with my Hotmail via Outlook
Connector. I'm using Outlook 2007 (12.0.6423.1000) SP2 and Outlook Connector

12.0.6423.1000. The error in the Synchronization log says:
The following issues occurred while synchronizing with the server:

Error Synchronizing Message
Error with Send/Receive.

Folder Collection Sync Key: 0{aa1ea803-1ee1-46f5-abb2-121dd53e0a15}559

Message Collection Sync Key: 0{61bcf4bf-5b25-4ef4-a64e-20e731d696aa}559

Interestingly, if I exit Outlook, and restart it, it will synchronize once
with Hotmail, but then it will start giving errors until I restart Outlook
again.

[anthonykaristianos]

I recently installed outlook on my computer. I am no longer using the email through my msn home page. Am I supposed to be using hotmail only or can I use the email address shown above. If I can use the email address shown above how do I get them to be in sync. I am not sure if I used the proper settings for this.

Gordon wrote:

Re: Outlook Connector not receiving Hotmail
15-Sep-09

Did you just re-install the version you already have, or did you download
and install the latest version?

Previous Posts In This Thread:

On Wednesday, September 09, 2009 11:43 AM
Charlie Lewis wrote:

Outlook Connector not receiving Hotmail
I am using Outlook 2007 SP2 on Vista Home Premium SP2. Outlook Connector
stopped receiving Hotmail messages (I know I have had some by checking in Live

Mail) a couple of days ago. I can send OK. The mail server looks connected

OK. Send/Receive appears to run OK, if taking a long time, but does not

receive. I have downloaded and installed a new copy of Outlook Connector.

The detailed output reports this:

"Signed in successfully at 09/09/2009 16:30:33

Mail: Last successfully refreshed at 16:32.
Calendar: Last successfully refreshed at 16:32.
Contacts: Last successfully refreshed at 16:32.

Errors :

Time: 09/09/2009 16:30:41
Error in Mail
Error with Send/Receive.
Look for a log in the Sync Issues folder.

Time: 09/09/2009 16:32:21
Error in Mail
There is an error synchronizing your mail account. Please verify your
account has been configured correctly by first accessing your mail on the
web.
Error: 4201. Client. Invalid folder name."

I can access via the web. Isn't the Sync Issues comment about Exchange

accounts? I am only using Outlook Connector and POP3 accounts here.

Thanks in advance for any help.

Charlie

On Wednesday, September 09, 2009 4:22 PM
Diane Poremsky [MVP] wrote:

the connector also uses sync folders.
the connector also uses sync folders. What are the folder names on the
server and in outlook? do the sync folders have anything interesting in
them?

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:
mailto:dailytips-sub...@lists.outlooktips.net

EMO - a weekly newsletter about Outlook and Exchange:
mailto:EMO-NEWSLETTER-S...@PEACH.EASE.LSOFT.COM

On Thursday, September 10, 2009 3:42 AM
Charlie Lewis wrote:

I cannot find any sync folders. Maybe I'm not looking in the right place.

I cannot find any sync folders. Maybe I am not looking in the right place.

Perhaps I need to back up all email data, remove the Hotmail account and
then add it again?

On Thursday, September 10, 2009 3:50 AM
Charlie Lewis wrote:

OK, I've found the sync logs.

OK, I have found the sync logs.

This is one of the recurring messages:

"The following issues occurred while synchronizing with the server:

Folder Collection Sync Key: 0{e2ce149e-fbd0-4816-bedc-e35e5fe2fedd}3314

Message Collection Sync Key: 0{46be848c-2a76-4d7b-bf6d-dccb398354b8}3311

There is an error synchronizing your mail account. Please verify your
account has been configured correctly by first accessing your mail on the
web.

Error: 4201. Client. Invalid folder name. "

I have verified my account on the web.

Charlie

On Thursday, September 10, 2009 1:28 PM
Zuikis wrote:

Same with my client. Stopped receiving hotmail mail on 8/31.
Same with my client. Stopped receiving hotmail mail on 8/31. This undermines
trust to the outlook because it fails quietly without indication of failure.
Any ideas?

"Diane Poremsky [MVP]" wrote:

On Thursday, September 10, 2009 4:19 PM
Diane Poremsky [MVP] wrote:

To continue to receive e-mail from your Hotmail account, you need to selectone
To continue to receive e-mail from your Hotmail account, you need to select
one of the methods below to connect to Hotmail before September 1, 2009.
After this, new e-mail can only be delivered to your mail programs through
the following solutions.

If you use Outlook 2003/2007, you can download the free Outlook Connector to

continue receiving Hotmail. If you are using Outlook 2002, you will need to

change the account to use POP3. If you use Outlook Express to view Hotmail,
you can choose between downloading Windows Live Mail (free) or reconfigure
your account to use POP3. See
http://www.slipstick.com/problems/msn_denied.asp for details.

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:
mailto:dailytips-sub...@lists.outlooktips.net

EMO - a weekly newsletter about Outlook and Exchange:
mailto:EMO-NEWSLETTER-S...@PEACH.EASE.LSOFT.COM

On Thursday, September 10, 2009 4:20 PM
Diane Poremsky [MVP] wrote:

well, removing the account and adding it back isn't a bad idea...

well, removing the account and adding it back is not a bad idea... it works

for a lot of people.

--

Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:
mailto:dailytips-sub...@lists.outlooktips.net

EMO - a weekly newsletter about Outlook and Exchange:
mailto:EMO-NEWSLETTER-S...@PEACH.EASE.LSOFT.COM

On Friday, September 11, 2009 8:05 AM
Brian Tillman [MVP - Outlook] wrote:

Re: Outlook Connector not receiving Hotmail

Removing and readding the account often helps, but there should be no need to
back up the data, since it will remain on the Hotmail server, ready to be seen
again when you add the account.
--
Brian Tillman [MVP-Outlook]

On Saturday, September 12, 2009 2:39 AM
Charlie Lewis wrote:

Well, I have got the Hotmail account working again, with some interesting
Well, I have got the Hotmail account working again, with some interesting
results.

- I backed up Outlook: copied all data files to backup folder, exported

(belt-and-braces) Contacts and Calendar to CSV files.

- Removed Hotmail account, and de-installed Outlook Connector.
- Downloaded latest Outlook Connector and installed. Added Hotmail account
via connector.

It took about an hour for the Hotmail account to rebuild itself.

The process rearranged my Outlook folders in a way that has surprised me,

and I am still puzzled by why it did so. I shall have to unravel the logic.

Charlie

On Monday, September 14, 2009 9:02 AM
Brian Tillman [MVP - Outlook] wrote:

Re: Outlook Connector not receiving Hotmail

Exporting to CSV does not make for a faithful backup. That's not how to

backup Outlook. However, it is nice to hear it is working again.
--
Brian Tillman [MVP-Outlook]

On Tuesday, September 15, 2009 3:54 AM
Qwelldrin wrote:

Hi All,My outlook connector has stopped working properly I have been using it

Hi All,
My outlook connector has stopped working properly I have been using it for
years with outlook 2002, 2003 and 2007 (2007 for about 1 1/2 Years) never had
a problem after setup.
I get a problem with the sync services and am advised to...
To resume services follow the instructions here
http://g.live.com/10LC12URL/3212
Error 4104.
Interestingly this only takes me tot he MSN home page.

Ok if I remove and reinstall outlook connector after first removing the
hotmail account from outlook (I have also installed office after numerous
attempts)
I get the hotmail account to connect and I have only the basic folders
Inbox, draft Junk mail and sent.
Unfortunately while I can send from this account nothing arrives in my inbox
on outlook, web mail shows new messages and I can view and them.

Any further help would be appreciated.

"Diane Poremsky [MVP]" wrote:

On Tuesday, September 15, 2009 4:04 AM
Gordon wrote:

Re: Outlook Connector not receiving Hotmail

Did you just re-install the version you already have, or did you download
and install the latest version?

On Tuesday, September 15, 2009 5:57 AM
Qwelldrin wrote:

Hi Gordon,I donwnloaded and installed the Latest version 12.

Hi Gordon,
I donwnloaded and installed the Latest version 12.1 (not sure why they call
it 12.1 when it is actually 12.0.6423) Guess thier rounding up.

Anyway this version does not allow me to see Outlook connector in the the
menu bar at the top of the screen but does show outlook connector as a type
when adding a new email address. Similarly the server status is now not
displayed in the bottom right hand corner. Just so you know I have
uninstalled outlook connector a few times now and have even uninstalled
office a few times but nothing seems to help my Hotmail account, other
accounts are working fine.

Cheers

"Gordon" wrote:

On Sunday, September 20, 2009 4:50 AM
Charlie Lewis wrote:

I agree, I did back up Outlook fully.

I agree, I did back up Outlook fully. it is just I cannot resist doing the CSV
thing in addition. There is something reassuring about being able to see and
read those files :-)

On Monday, October 05, 2009 10:56 AM
BethW wrote:

I am also getting errors trying to sync with my Hotmail via Outlook Connector.
I am also getting errors trying to sync with my Hotmail via Outlook

Connector. I am using Outlook 2007 (12.0.6423.1000) SP2 and Outlook Connector

12.0.6423.1000. The error in the Synchronization log says:
The following issues occurred while synchronizing with the server:

Error Synchronizing Message
Error with Send/Receive.

Folder Collection Sync Key: 0{aa1ea803-1ee1-46f5-abb2-121dd53e0a15}559

Message Collection Sync Key: 0{61bcf4bf-5b25-4ef4-a64e-20e731d696aa}559

Interestingly, if I exit Outlook, and restart it, it will synchronize once
with Hotmail, but then it will start giving errors until I restart Outlook
again.

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[Tom Willett]

What has this got to do with the post from September 2009 that you hijacked
and changed the subject?

<Anthony Karistianos> wrote in message news:201051412...@msn.com...
:I recently installed outlook on my computer. I am no longer using the