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BUSINESS CONTACT MANAGER FOR OUTOOK COULD NOT COMPLETE YOUR LAST A

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JEREMIAH ILGES | THE OHIO GROUP

unread,
Jan 29, 2007, 11:58:00 AM1/29/07
to
Ok - I am also running into this issue with BCM after a clean install of
OFFICE 2007 with small business accounting and BCM. I have called my contacts
at Microsoft and have been given the runaround. I am trying to sell this
software to customers but how can I justify the sale of a new product when I
can’t get it to operate properly from the start. As soon as I switch folders
or go to contacts or any other place in outlook, get the message "BUSINESS
CONTACT MANAGER FOR OUTOOK COULD NOT COMPLETE YOUR LAST ACTION OR ACTIONS.
PLEASE TRY AGAIN."
I am running the full version software, not any beta. Any ideas?

--
JEREMIAH ILGES
TECHNOLOGY COORDINATOR
THE OHIO TECHNOLOGY GROUP

"Dvuser" wrote:

> Im getting an error when I switch between my favourite folders or when I
> search for a contact in my contact folder an error message "Business Contact
> Manager for Outlook could not complete your last action or actions. Please
> try again." It seems to happen only after I've started Outlook 2007 and
> search for a contact and then move between my folders or when I start using
> the BCM folders and then move between my other folders not BCM related. I
> have to select OK to remove the error but then if I try to go to another
> folder the error message pops up again. Any ideas of how to fix it?

JEREMIAH ILGES | THE OHIO GROUP

unread,
Jan 29, 2007, 12:00:00 PM1/29/07
to
Ok - I am running into this issue with BCM after a clean install of OFFICE

chri...@microsoft.com

unread,
Jan 29, 2007, 2:47:18 PM1/29/07
to
I'm sorry you are having trouble.

This can be caused by the SQL not correctly installed, or the SQL
service not running.

1. Go to Services.msc and verify that "SQL SERVER (MSSMLBIZ)" is
running.
2. Also, use eventvwr to look for bad things.
3. Finally, did you EVER have beta software on this machine? If so,
recommend a format and re-install. Things get left behind.

Hope this helps,
Chris

On Jan 29, 8:58 am, JEREMIAH ILGES | THE OHIO GROUP

> > folder the error message pops up again. Any ideas of how to fix it?- Hide quoted text -- Show quoted text -

Kulisek@discussions.microsoft.com Diane Kulisek

unread,
Jan 30, 2007, 12:42:00 AM1/30/07
to
I am experiencing the same type of error message that Jeremiah decribes in
relation to attempts to open password-protected user files (pst) from within
Outlook for Office 2003 with the latest Business Contact Manager Update
(installed yesterday). I can access the .pst by closing it within Outlook
and reopening it, however, no password is then requested and every keystroke
associated with navigating the records within that file is then accompanied
by the Business Contact Manager message: "The operation cannot be performed
because the object has been deleted." The operating system is completely up
to date (just checked yesterday for the Windows version, Office 2003 sp2 and
Outlook 2003 updates. All good).

Diane Kulisek

unread,
Jan 30, 2007, 12:55:00 AM1/30/07
to
I've also noticed that I can copy email records to and from the "broken"
.pst, and I can view them in the preview pane, but I cannot open them nor
work with them in any way. If I drag a record from the broken .pst, however,
to one that is not broken... I can work with it just fine.

JEREMIAH ILGES | THE OHIO GROUP

unread,
Jan 30, 2007, 8:25:01 AM1/30/07
to
Hey Dianem
I think that the common ground is password protected files. My PST is also
password protected for security reasons, so I wonder if there will be a patch
out anytime soon. I'm about to go back to Outlook 2003 and write off BCM
completely. This is such a hassle.

--
JEREMIAH ILGES
TECHNOLOGY COORDINATOR
THE OHIO TECHNOLOGY GROUP

Diane Kulisek

unread,
Jan 30, 2007, 4:08:02 PM1/30/07
to
Thank you for verifying that, Jeremiah. Just so you know, I finally gave up
on BCM last night. If you do decide to uninstall it, please be careful. It
is not intuitive and it's easy to cause more harm than good if you follow
some of the advice on these message boards as stated. For instance, if you
use the Control Panel's "Add/Remove Programs" facility, and delete "BCM" as
indicated by many, you'll be deleting the Dell Broad Com Modem driver and,
effectively, destroying access to the internet (which is where you'd need to
go to recover the driver). The Business Contact Manager is actually (and
misleadingly, as noted by many others) listed as something like: "Microsoft
Outlook with Business Contact Manager" in the applications list. This
implies that, if you delete Business Contact Manager, you also have to delete
Outlook. That doesn't appear to be true. I deleted that and Outlook seemed
to return to 2003 status without the Business Contact Manager. The desktop
SQL Server is another problem. You apparently have to delete it, also, in
order to stop the madness. I did, but the icon is still in my status bar. I
supposed I'll find out more when I reboot... .but I've been too scared to try
that, yet. Anyway.... good luck to you, sir.

Anja

unread,
Feb 8, 2007, 10:46:01 AM2/8/07
to
My solution for error message "Business Contact Manager for Outlook could not
complete your last action or actions. Please try again.":

Check if Outlook has not disabled the Business Contact Manager files - go to
"Help" - "Disabled Items" and check the list.... in my case it was there and
it was a simple matter of "Enable" and it was running fine again.

Good Luck!

Best regards,
Anja

Jim D

unread,
Feb 10, 2007, 2:17:01 AM2/10/07
to

I'm having exactly the same error messages.

I have a freshly installed Windows XP machine with SP2 and all updates. Then
a fresh install of Office 2007 Small Business with BCM.

SQL server is running
No relevant erros in the viewer
No disabled items listed.

Any other ideas what it could be. Right now, the software is quite unusable.

Jim

jalalabadass

unread,
Feb 28, 2007, 8:04:05 PM2/28/07
to
Has anyone found a solution to this problem? I'm getting the same error
exactly when Dvuser does below. (switching between folders) My
configurations is as follows:

-SBS 2003 with Exchange
-SQL Database for BCM resides on the server
-5 users share the database through Outlook 2007 w/BCM on their workstations
-All workstations have the same patch level but only two of them are
experiencing this problem

Also, sometimes a user will update BCM but others do not see it right away.
Does BCM only poll the database every so often? If so how can I reduce this
interval?

Thanks,


"Dvuser" wrote:

> Im getting an error when I switch between my favourite folders or when I

> search for a contact in my contact folder an error message "Business Contact

> Manager for Outlook could not complete your last action or actions. Please

Luther

unread,
Mar 1, 2007, 8:06:57 AM3/1/07
to
On Feb 28, 5:04 pm, jalalabadass
> > folder the error message pops up again. Any ideas of how to fix it?- Hide quoted text -
>
> - Show quoted text -

Do the two users experiencing the problem have password protected
PSTs?

With shared databases, I've noticed updates on one machine sometimes
showing up on another machine within a second. It may depend on what
you are doing. The changes may show up immediately in folder views but
not in forms opened before the change.

PeterV

unread,
Mar 11, 2007, 5:20:08 PM3/11/07
to
I have also encountered the same problem as Dvuser. I am running Outlook 2007
with Business Contect Manager under Vista Utlimate. The program has been
runnig OK since I installed it a couple of months ago but when I went to
swithch to BCM folder I get the error message which repeats a dozen times or
more then stop but nothing is displayed. My business contacts are displayed
so the file BCM file is open. I checked my update history and note SQL Server
2005 Express Edition Service Pack 2 was applied a copule of days ago. I
suspect that this is where the problem is as I have made no other changes.
Not sure how to proceed?

PeterV

unread,
Mar 11, 2007, 9:50:00 PM3/11/07
to
Fixed !!

Here's what fixed it for me and hopefully it will help someone else out there.

My issues seem to be related to some corrupt registry keys under my user
account.

The fix:

run reg edit: Start->Run->regedit
Go under the "HKEY_CURRENT_USER" folder
Then go under "Software"
Then right click on the "Microsoft" folder and export it to some file as a
backup.
After making a backup we deleted the following two folder under the
"Microsoft" category.

"BusinessSolutions eCRM"
"Office"

Then logged off of the machine and logged back in.

After this I was able to launch Outlook 2007 and BCM and I did not get any
of the crazy behaviors I was experiencing.

Hope this can help someone else out there..

Regards,

Jim

--
Peter V

mcw...@hotmail.com

unread,
May 1, 2007, 10:24:44 PM5/1/07
to
On Mar 11, 8:50 pm, PeterV <9...@xtra.co.nz.(donotspam)> wrote:
> Fixed !!
>
> Here's what fixed it for me and hopefully it will help someone else out there.
>
> My issues seem to be related to some corrupt registry keys under my user
> account.
>
> The fix:
>
> run reg edit: Start->Run->regedit
> Go under the "HKEY_CURRENT_USER" folder
> Then go under "Software"
> Then right click on the "Microsoft" folder and export it to some file as a
> backup.
> After making a backup we deleted the following two folder under the
> "Microsoft" category.
>
> "BusinessSolutions eCRM"
> "Office"
>
> Then logged off of the machine and logged back in.
>
> After this I was able to launchOutlook2007 and BCM and I didnotget any

> of the crazy behaviors I was experiencing.
>
> Hope this can help someone else out there..
>
> Regards,
>
> Jim
>
> --
> Peter V
>
>
>
Thats the ticket...I have been beating my head all day with the same
issue and searching the net for answers.

The program (as a number of new releases) are quite flaky....I am
hoping MS releases a SVC Pack for Visat soon....it too has its issues.

Thanks for the fix!!!!

onajo...@gmail.com

unread,
May 7, 2007, 10:18:27 PM5/7/07
to
Thank you, thank you, thank you! This solution worked perfectly for
me!

Cindy

On Mar 11, 7:50 pm, PeterV <9...@xtra.co.nz.(donotspam)> wrote:
> Fixed !!
>
> Here's what fixed it for me and hopefully it will help someone else out there.
>

> Myissuesseem to be related to some corrupt registry keys under my user


> account.
>
> The fix:
>
> run reg edit: Start->Run->regedit
> Go under the "HKEY_CURRENT_USER" folder
> Then go under "Software"
> Then right click on the "Microsoft" folder and export it to some file as a
> backup.
> After making a backup we deleted the following two folder under the
> "Microsoft" category.
>
> "BusinessSolutions eCRM"
> "Office"
>
> Then logged off of the machine and logged back in.
>

> After this I was able to launchOutlook2007 and BCM and I did not get any

Josh

unread,
May 9, 2007, 1:11:02 PM5/9/07
to
Didn't work for me, and I'm getting the same error when I try to do a
timestamp in a biz contact record (details>comments>timestamp).

Any other thoughts?

jamesw

unread,
Jan 13, 2009, 11:14:18 AM1/13/09
to
I found the solution.
Open Outlook
Go to Help->Disabled Items
Enable the business contact manager
Close Outlook
Re Open Outlook and Business Contact Manager should be working!

EggHeadCafe - .NET Developer Portal of Choice
http://www.eggheadcafe.com/default.aspx?ref=ng

alejandroizaguirre

unread,
Jan 19, 2010, 4:50:25 PM1/19/10
to
Chrishe,

Having read your post and realizing that, for a while, I had the Beta version of Office 2010 installed (I?m back to my original license of Office 2003 now), and having tried everyting everybody has suggested without ressults; I am confronted with the possibility of formating.

I have purchased an Office 2007 Small Business license which I have not installed yet. I don't know if I should format or try installing the 2007 license without formatting and see if I'm lucky.

My precise problem is that I get the "Business Contact Manager For Outlook Could Not Complete your Last Action or Actions" and then the form for the contact or account or note does not inicialize. Then I get a second message stating: "Contact Manager was Unable to initialize this form" This message has a cumulative fashion on a particular contact or form. It repeats as many times as I try to open a particular form in BCM.

All my contacts are there, but I can't initialize the form, therefore con not see any of them.

Thanks in advance.

chrishe wrote:

I'm sorry you are having trouble.

29-Jan-07

I'm sorry you are having trouble.

This can be caused by the SQL not correctly installed, or the SQL
service not running.

1. Go to Services.msc and verify that "SQL SERVER (MSSMLBIZ)" is
running.
2. Also, use eventvwr to look for bad things.
3. Finally, did you EVER have beta software on this machine? If so,
recommend a format and re-install. Things get left behind.

Hope this helps,
Chris

On Jan 29, 8:58 am, JEREMIAH ILGES | THE OHIO GROUP
<JEREMIAHILGESTHEOHIOGR...@discussions.microsoft.com> wrote:

Previous Posts In This Thread:

On Monday, January 29, 2007 11:58 AM
JEREMIAHILGESTHEOHIOGROU wrote:

BUSINESS CONTACT MANAGER FOR OUTOOK COULD NOT COMPLETE YOUR LAST A

Ok - I am also running into this issue with BCM after a clean install of
OFFICE 2007 with small business accounting and BCM. I have called my contacts
at Microsoft and have been given the runaround. I am trying to sell this
software to customers but how can I justify the sale of a new product when I

can???t get it to operate properly from the start. As soon as I switch folders

or go to contacts or any other place in outlook, get the message "BUSINESS
CONTACT MANAGER FOR OUTOOK COULD NOT COMPLETE YOUR LAST ACTION OR ACTIONS.
PLEASE TRY AGAIN."
I am running the full version software, not any beta. Any ideas?

--
JEREMIAH ILGES
TECHNOLOGY COORDINATOR
THE OHIO TECHNOLOGY GROUP

"Dvuser" wrote:

On Monday, January 29, 2007 2:47 PM
chrishe wrote:

I'm sorry you are having trouble.
I'm sorry you are having trouble.

This can be caused by the SQL not correctly installed, or the SQL
service not running.

1. Go to Services.msc and verify that "SQL SERVER (MSSMLBIZ)" is
running.
2. Also, use eventvwr to look for bad things.
3. Finally, did you EVER have beta software on this machine? If so,
recommend a format and re-install. Things get left behind.

Hope this helps,
Chris

On Jan 29, 8:58 am, JEREMIAH ILGES | THE OHIO GROUP
<JEREMIAHILGESTHEOHIOGR...@discussions.microsoft.com> wrote:

On Thursday, February 08, 2007 10:46 AM
Anj wrote:

My solution for error message "Business Contact Manager for Outlook could not


My solution for error message "Business Contact Manager for Outlook could not
complete your last action or actions. Please try again.":

Check if Outlook has not disabled the Business Contact Manager files - go to
"Help" - "Disabled Items" and check the list.... in my case it was there and
it was a simple matter of "Enable" and it was running fine again.

Good Luck!

Best regards,
Anja

On Saturday, February 10, 2007 2:17 AM
Jim wrote:

I'm having exactly the same error messages.
I'm having exactly the same error messages.

I have a freshly installed Windows XP machine with SP2 and all updates. Then
a fresh install of Office 2007 Small Business with BCM.

SQL server is running
No relevant erros in the viewer
No disabled items listed.

Any other ideas what it could be. Right now, the software is quite unusable.

Jim

"Anja" wrote:

On Wednesday, February 28, 2007 8:04 PM
jalalabadas wrote:

Has anyone found a solution to this problem?

Has anyone found a solution to this problem? I'm getting the same error

exactly when Dvuser does below. (switching between folders) My
configurations is as follows:

-SBS 2003 with Exchange
-SQL Database for BCM resides on the server
-5 users share the database through Outlook 2007 w/BCM on their workstations
-All workstations have the same patch level but only two of them are
experiencing this problem

Also, sometimes a user will update BCM but others do not see it right away.
Does BCM only poll the database every so often? If so how can I reduce this
interval?

Thanks,


"Dvuser" wrote:

On Thursday, March 01, 2007 8:06 AM
Luther wrote:

Re: Business Contact Manager Outlook 2007 could not complete action

On Sunday, March 11, 2007 4:20 PM
Peter wrote:

I have also encountered the same problem as Dvuser.
I have also encountered the same problem as Dvuser. I am running Outlook 2007
with Business Contect Manager under Vista Utlimate. The program has been
runnig OK since I installed it a couple of months ago but when I went to
swithch to BCM folder I get the error message which repeats a dozen times or
more then stop but nothing is displayed. My business contacts are displayed
so the file BCM file is open. I checked my update history and note SQL Server
2005 Express Edition Service Pack 2 was applied a copule of days ago. I
suspect that this is where the problem is as I have made no other changes.
Not sure how to proceed?

"Dvuser" wrote:

On Sunday, March 11, 2007 8:50 PM
9to wrote:

Fixed !!
Fixed !!

Here's what fixed it for me and hopefully it will help someone else out there.

My issues seem to be related to some corrupt registry keys under my user
account.

The fix:

run reg edit: Start->Run->regedit
Go under the "HKEY_CURRENT_USER" folder
Then go under "Software"
Then right click on the "Microsoft" folder and export it to some file as a
backup.
After making a backup we deleted the following two folder under the
"Microsoft" category.

"BusinessSolutions eCRM"
"Office"

Then logged off of the machine and logged back in.

After this I was able to launch Outlook 2007 and BCM and I did not get any

of the crazy behaviors I was experiencing.

Hope this can help someone else out there..

Regards,

Jim

--
Peter V


"PeterV" wrote:

On Tuesday, May 01, 2007 10:24 PM
mcw55 wrote:

Re: Business Contact Manager Outlook 2007 could not complete actio


On Mar 11, 8:50 pm, PeterV <9...@xtra.co.nz.(donotspam)> wrote:
Thats the ticket...I have been beating my head all day with the same
issue and searching the net for answers.

The program (as a number of new releases) are quite flaky....I am
hoping MS releases a SVC Pack for Visat soon....it too has its issues.

Thanks for the fix!!!!

On Monday, May 07, 2007 10:18 PM
onajourney wrote:

Thank you, thank you, thank you! This solution worked perfectly forme!
Thank you, thank you, thank you! This solution worked perfectly for
me!

Cindy

On Wednesday, May 09, 2007 1:11 PM
Jos wrote:

Didn't work for me, and I'm getting the same error when I try to do a

Didn't work for me, and I am getting the same error when I try to do a


timestamp in a biz contact record (details>comments>timestamp).

Any other thoughts?


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