Entourage won't open

[rwi...@officeformac.com]

Version: 2008 Operating System: Mac OS X 10.5 (Leopard) Processor: Intel Email Client: pop I have been using Entourage for the last year and have not had any problems until today. It won't open at all. It give me the following message: The Application Microsoft Entourage quit unexpectedly.

It gives me the option to ignore, report or relaunch. I try to relaunch but nothing happens. I choose report an it works up the following report.
Process: Microsoft Entourage [307]
Path: /Applications/Microsoft Entourage.app/Contents/MacOS/Microsoft Entourage
Identifier: com.microsoft.Entourage
Version: ??? (???)
Build Info: Unknown-81119~0
Code Type: X86 (Native)
Parent Process: launchd [90]

Interval Since Last Report: 3004 sec
Crashes Since Last Report: 47
Per-App Interval Since Last Report: 0 sec
Per-App Crashes Since Last Report: 45

Date/Time: 2010-04-18 22:11:26.787 -0700
OS Version: Mac OS X 10.5.8 (9L31a)
Report Version: 6
Anonymous UUID: D23E8EAC-D90A-4AC9-8F69-41FC29E6C2C6

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 0

Dyld Error Message:
  Library not loaded: @executable_path/../Frameworks/Netlib.framework/Versions/12/Netlib
  Referenced from: /Applications/Microsoft Entourage.app/Contents/MacOS/Microsoft Entourage
  Reason: image not found

Can anyone help get me back on Entourage?

[Diane Ross]

On 4/18/10 10:13 PM, rwi...@officeformac.com wrote:
> I have been using Entourage for the last year and have not had any
> problems until today. It won't open at all.

Testing in a new User will quickly tell you if the problem is system
wide or if it’s your User’s folder that contains the problem.

Go to System Preferences --> Create a New User in Accounts. Switch to
the New User by logging out/in or use Fast User Switching. Does
Entourage launch?

If yes, then it's a problem in your User's folder.

<http://www.entourage.mvps.org/troubleshoot/test_user.html>

If no, then you need to re-install Office and run the Apple combo updater.

Mac OS X 10.5.8 Combo Update (For both PowerPC- and Intel-based Macs )
<http://support.apple.com/downloads/Mac_OS_X_10_5_8_Combo_Update>

Use "Remove Office"

<http://www.entourage.mvps.org/install/remove_office.html>

Steps to update Office after installing from DVD

<http://www.entourage.mvps.org/install/update_steps.html>

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
Follow us on twitter <https://twitter.com/entouragehelp>