unable to upload due to message (01/12/2016)

[Nguyen Duy Phuong]

Hi KC team

i have updated my form but when uploading, the following message appears. i waited for over 30 mins and i have tried uploading older forms but nothing is uploading. i have tried all i  know

"your library assets have uploaded and are queued for processing. this may take a few minutes"

please assist, as i am in the field waiting to start

[Nguyen Duy Phuong]

This is error message

[Alex Dorey]

Hi,

Does refreshing the page let it work? I looked into your account and could not find any imports that had failed.

I also tested imports of other surveys into my own account and they successfully imported.

On Thursday, December 1, 2016 at 1:19:29 AM UTC-5, Nguyen Duy Phuong wrote:

This is error message

[Nguyen Duy Phuong]

I have refreshed many times, but it's still not working.

This is my xlsform, I don't know if something wrong with this form

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Nguyen Duy Phuong (Mr)

Development and Policies Research Center
Suite: 305-307, 12 Trang Thi Street, Hanoi, Vietnam

Cellphone : 09 04 64 57 66;  Tel: 04-39351419; Fax: 04-39351418
http://www.depocen.org

http://www.marketintello.com

[Nguyen Duy Phuong]

I have not uploaded my form yet. Anyone can help me?

[Alex Dorey]

Hi,

You can try again and it should work now. There was a service that was not running properly on the server which needed to be restarted.
Sorry for the inconvenience.

[Nguyen Duy Phuong]

Thanh you so much!
I really appreciate your help with my project!