Unable to purchase Kobo Aura, any help?

[Barry Marks]

I've been trying for over a week to purchase a Kobo Aura.  I keep getting a credit card authorization failure.  During this week I've used the card in a number of other places and also online with no issues.  I have enough to cover the purchase.

I have a Kobo account since I have a Kobo Mini.  I can purchase books.  I shouldn't even need to enter a credit card to buy the device, but it seems that I do.

I've sent a few emails to Kobo help with no reply so far.  Today I just found their new help site where they'll call me back but I enter the phone number and it tells me it's not on the requested format...but no hint what the requested format might be.  I've tried every combination I can think of.  Nothing works.  I have a USA number, not Canadian so maybe that's the problem.

I keep reading about how Kobo is trying to improve their customer service.  When I bought my Mini a year or two ago I had to call them over some shipping issues.  They were helpful and nice about it and very easy to contact.  I was pretty happy with their service.  Now I can't even get them to notice me.  Maybe it's my southern accent. :)

Does anyone have any suggestions about how I might resolve this before the sale is over?

Thanks,

Barry

[Aloo Stephen]

Hi am not so sure that these will be the right group but the admin will inform us if so. Otherwise this group mainly communicates on Kobo Collect, a data collection platform.

Regards

Aloo Stephen
Research Specialist

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[Barry Marks]

I didn't realize that.  Thanks for letting me know.

In any case someone did let me know how to get hold of Kobo support and my problem is solved.

Thanks,

Barry

[Tino Kreutzer]

Hi Barry,

We have no relationship with the kobo ereader devices. What you're looking for is this web page: http://www.kobo.com/koboaurahd/support/ .. or search Google for 'kobo aura support'

Tino

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Tino Kreutzer

Program Manager KoBoToolbox 

Tel +1 416 879 3667 | Skype tinokreutzer
tino.k...@kobotoolbox.org