accounts.jenkins.io problems not able to reset password or sign up

[Narahari 'n' Savitha]

Hello:

I tried to reset the password on the accounts.jenkins.io site and here is what I see.

HTTP ERROR 500

Problem accessing /doPasswordReset. Reason:

    Server Error

Caused by:

javax.servlet.ServletException: javax.naming.NamingException: [LDAP: error code 28 - entry update failed]; remaining name 'cn=savithari,ou=people,dc=jenkins-ci,dc=org'

at org.kohsuke.stapler.Stapler.tryInvoke(Stapler.java:796)

at org.kohsuke.stapler.Stapler.invoke(Stapler.java:876)

at org.kohsuke.stapler.Stapler.invoke(Stapler.java:649)

at org.kohsuke.stapler.Stapler.service(Stapler.java:238)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)

at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:837)

at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:583)

at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143)

at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:548)

at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:226)

at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1174)

at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:511)

Even if I try to signup I get the same

HTTP ERROR 500

Problem accessing /doSignup. Reason:

    Server Error

Caused by:

javax.servlet.ServletException: javax.naming.NamingException: [LDAP: error code 80 - Other]; remaining name 'cn=narahari,ou=people,dc=jenkins-ci,dc=org'

at org.kohsuke.stapler.Stapler.tryInvoke(Stapler.java:796)

at org.kohsuke.stapler.Stapler.invoke(Stapler.java:876)

at org.kohsuke.stapler.Stapler.invoke(Stapler.java:649)

at org.kohsuke.stapler.Stapler.service(Stapler.java:238)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)

at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:837)

at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:583)

at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143)

at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:548)

at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:226)

at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1174)

at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:511)

at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:185)

at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1106)

at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141)

at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:213)

at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:119)

at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:134)

at org.eclipse.jetty.server.Server.handle(Server.java:524)

at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:319)

Can I get some help please ?

-Narahari

[R. Tyler Croy]

(replies inline)

On Tue, 26 Jul 2016, Narahari 'n' Savitha wrote:

> Hello:
> I tried to reset the password on the accounts.jenkins.io site and here is
> what I see.

Please try again an issue behind the scenes was preventing the LDAP operations
from completing.


>
> *HTTP ERROR 500*

>
> Problem accessing /doPasswordReset. Reason:
>
> Server Error
>
>

> *Caused by:*

>
> javax.servlet.ServletException: javax.naming.NamingException: [LDAP: error
> code 28 - entry update failed]; remaining name
> 'cn=savithari,ou=people,dc=jenkins-ci,dc=org'
>
> at org.kohsuke.stapler.Stapler.tryInvoke(Stapler.java:796)
>
> at org.kohsuke.stapler.Stapler.invoke(Stapler.java:876)
>
> at org.kohsuke.stapler.Stapler.invoke(Stapler.java:649)
>
> at org.kohsuke.stapler.Stapler.service(Stapler.java:238)
>
> at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
>
> at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:837)
>
> at
> org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:583)
>
> at
> org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143)
>
> at
> org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:548)
>
> at
> org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:226)
>
> at
> org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1174)
>
> at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:511)
>
>
> Even if I try to signup I get the same
>
>

> *HTTP ERROR 500*

>
> Problem accessing /doSignup. Reason:
>
> Server Error
>
>

> *Caused by:*

> --
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- R. Tyler Croy

------------------------------------------------------
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% gpg --keyserver keys.gnupg.net --recv-key 3F51E16F
------------------------------------------------------

[Narahari 'n' Savitha]

Thank You Sir.  I was able to reset the password now.

Appreciate your help.

Regards,

-Narahari