New Shopping Cart Features : Saved Cart and Car Reminder

[Phil -- wbtc.fr --]

Hi guys,

I would like to submit here 2 features which seems to me to be missing in actual in-commerce.

Saved Cart

if a visitor have a cart, wether a registered user or a visitor, we store order id in user's cookie (or maybe in user record in DB for logged in users), until cart is emptied (order completed or cart reset).

Cart Reminder

if a logged user have an incomplete order id, we send a commercial reminder email to user, using a cron agent.

We'd need a new setup value: text for email reminder.

i hope you'll like these new ideas :)

p

[Dmitry A.]

Hi Phil,

Both sound interesting and useful ideas.

We definitely need to discuss all options for both.

DA

[Phil -- wbtc.fr --]

Hi Dmitry

and I think both features are very easy to implement, first by storing a value in cookie, second by creating a new agent... Sadly I'm not that good to code it by myself :)

p

2011/10/16 Dmitry A. <dand...@gmail.com>

[Alexander Obuhovich]

That's where we come in.

--
Best Regards,

http://www.in-portal.com
http://www.alex-time.com

[Alexander Obuhovich]

Here is the patch for "keeping shopping cart alive between website visits" for In-Portal 5.1.3 (since In-Portal 5.2.0 isn't yet released and people might want to apply this patch already).

Another idea that just popped out:

• Display all Incomplete orders on user's My Account -> My Orders list (which are not empty)
• Have "Continue Shopping" near each order to set that Order ID as active order id

Another idea about "My Account -> My Orders" list:

• Have "Reorder" button near each Processed order
• Clicking it will place all order content into current shopping cart and redirect to shopping cart template

This way users, who reorder same stuff on a regular basis could do that easier.

[Phil -- wbtc.fr --]

great, I'll test it asap.

Your idea about about "reorder" is really cool, I like it.

about incomplete orders, this looks like a "save my cart" function, which would clear the cart but leave an incomplete order in DB, what do you think of this improvement?

2011/10/17 Alexander Obuhovich <aik....@gmail.com>

[Alexander Obuhovich]

All abandoned shopping cart are auto-saved automatically I guess. We just need a way to restore them.

[Phil -- wbtc.fr --]

yes, but abandonned isn't an action performed by user: it's abandoned because he leave the website, which is not a real "save" action.

Finding abandoned cart isn't so usefull, while finding saved cart you've choose to keep seems better to me :)

Dmitry, your opinion?

I'd propose at least that cart is never emptied without user action, this way he can find back his order whenever he comes back to the website.

2011/10/17 Alexander Obuhovich <aik....@gmail.com>

[Dmitry A.]

New task created for:

1156: Keeping Shopping Cart between Visits

http://tracker.in-portal.org/view.php?id=1156

Hi Phil,

To be honest I don't have any solid opinion on this yet (didn't use this in real world much). Some big websites that I use (electronics mostly) do empty the cart at some point, but they send an email saying that I have forgot something in the my shopping carts. I think we need to research and then use try/error approach here at some point.

I'd like to keep this discussion open so we all can get our heads around it.

DA

[Phil -- wbtc.fr --]

Dmitry,

about sending an email for abandoned carts, I already proposed this idea as part of CRM functions (Customer Relationship Management), more than 2 years ago (!).

I could be driven by an agent, as well as many other emails providing automatic marketig communication with end users.

p

2011/11/2 Dmitry A. <dand...@gmail.com>