Non-Working Payement Gateways under 503

[Phil -- wbtc.fr --]

Hello guys,

I've updated to 503 a 439 version, and payements done via payement gateway are never completed: checkout success is displayed, but order stay as incomplete, and shop cart isn't emptied.

No error in error log file, nothing special in access log. I haven't been able to guess the problem from debug mode. Have you tested incommerce gateway under 503?

I can provide you full test info in private message (website in production).

Thanks
Phil.

[Dmitry Andrejev]

Hi Phil,

Sorry, I can't help you even if I want unless you provide ALL the details.

To give you more vivid example of how your bug report sounded to me -
you come to car mechanic and say "there is something wrong with my car
- please fix it", and leaving putting the keys on the desk :)

DA.

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[Phil -- wbtc.fr --]

haha no I just wanted to know if you have tried gateways under 503, of course I'll provide you full details about how to test :)

2010/6/18 Dmitry Andrejev <dand...@gmail.com>

[Dmitry Andrejev]

Something else to add here.

We have 5.0.4 for over a week now.

DA

[Alexander Obuhovich]

Don't know if payment gateways work in 5.0.3. We usually don't test all stuff in each release, only changed & related to changed one. I'm pretty sure, that they work in 5.1.0-RC1 version, but you have to manually change notification script url in gateways settings (not in In-Commerce).

Since we have moved "in-commerce" under "modules/in-commerce", then "gw_notify.php" is also moved deeper.

Best Regards,

http://www.in-portal.com
http://www.alex-time.com

[Phil -- wbtc.fr --]

here is a log example:

193.56.46.18 - - [18/Jun/2010:01:13:28 +0200] "POST /in-commerce/units/gateways/gw_classes/notify_scripts/atosorigin_notify.php HTTP/1.0" 200 455 "-" "-"

notify script is called correctly, isn't it?

2010/6/18 Alexander Obuhovich <aik....@gmail.com>

[Alexander Obuhovich]

Seems so. Have you tried other payment gateways or only this one?

[Phil -- wbtc.fr --]

well, I don't have sandbox access to other ones, do you have any?

Payment via non-gateway method works.

2010/6/18 Alexander Obuhovich <aik....@gmail.com>

[Dmitry Andrejev]

I'll try to test 5.0.4 with PayPal shortly.

DA.

[Dmitry Andrejev]

Hi Phil,

Try comparing the Access log lines for OLD working and NOT working (new) transactions

/in-commerce/units/gateways/gw_classes/notify_scripts/atosorigin_notify.php HTTP/1.0" 200 455

Note that "455" is a size of the file in bytes and this might be different for working (older transactions).

DA.

[Phil]

tested just now, on old working version, I have

/in-commerce/units/gateways/gw_classes/notify_scripts/
atosorigin_notify.php HTTP/1.0" 200 484 "-" "-"

On 19 juin, 04:41, Dmitry Andrejev <dandre...@gmail.com> wrote:
> Hi Phil,
>
> Try comparing the Access log lines for OLD working and NOT working (new)
> transactions
>
> /in-commerce/units/gateways/gw_classes/notify_scripts/atosorigin_notify.php
> HTTP/1.0" 200 455
>
> Note that "455" is a size of the file in bytes and this might be different
> for working (older transactions).
>
> DA.
>

> On Fri, Jun 18, 2010 at 11:21 AM, Dmitry Andrejev <dandre...@gmail.com>wrote:
>
> > I'll try to test 5.0.4 with PayPal shortly.
>
> > DA.
>

> > On Fri, Jun 18, 2010 at 8:01 AM, Phil -- wbtc.fr -- <p...@wbtc.fr> wrote:
> > > well, I don't have sandbox access to other ones, do you have any?
>
> > > Payment via non-gateway method works.
>

> > > 2010/6/18 Alexander Obuhovich <aik.b...@gmail.com>

>
> > >> Seems so. Have you tried other payment gateways or only this one?
>

> > >> On Fri, Jun 18, 2010 at 3:40 PM, Phil -- wbtc.fr -- <p...@wbtc.fr>

> > wrote:
>
> > >>> here is a log example:
>
> > >>> 193.56.46.18 - - [18/Jun/2010:01:13:28 +0200] "POST
>
> > /in-commerce/units/gateways/gw_classes/notify_scripts/atosorigin_notify.php
> > >>> HTTP/1.0" 200 455 "-" "-"
>
> > >>> notify script is called correctly, isn't it?
>

> > >>> 2010/6/18 Alexander Obuhovich <aik.b...@gmail.com>

>
> > >>>> Don't know if payment gateways work in 5.0.3. We usually don't test
> > all
> > >>>> stuff in each release, only changed & related to changed one. I'm
> > pretty
> > >>>> sure, that they work in 5.1.0-RC1 version, but you have to manually
> > change
> > >>>> notification script url in gateways settings (not in In-Commerce).
>
> > >>>> Since we have moved "in-commerce" under "modules/in-commerce", then
> > >>>> "gw_notify.php" is also moved deeper.
>

> > >>>> On Fri, Jun 18, 2010 at 6:21 AM, Dmitry Andrejev <dandre...@gmail.com

>
> > >>>> wrote:
>
> > >>>>> Something else to add here.
>
> > >>>>> We have 5.0.4 for over a week now.
>
> > >>>>> DA
>

> > >>>>> On Thu, Jun 17, 2010 at 7:42 PM, Phil -- wbtc.fr -- <p...@wbtc.fr>

> > >>>>> wrote:
> > >>>>> > haha no I just wanted to know if you have tried gateways under 503,
> > >>>>> > of
> > >>>>> > course I'll provide you full details about how to test :)
>

> > >>>>> > 2010/6/18 Dmitry Andrejev <dandre...@gmail.com>

>
> > >>>>> >> Hi Phil,
>
> > >>>>> >> Sorry, I can't help you even if I want unless you provide ALL the
> > >>>>> >> details.
>
> > >>>>> >> To give you more vivid example of how your bug report sounded to
> > me
> > >>>>> >> -
> > >>>>> >> you come to car mechanic and say "there is something wrong with my
> > >>>>> >> car
> > >>>>> >> - please fix it", and leaving putting the keys on the desk :)
>
> > >>>>> >> DA.
>

> > >>>>> >> On Thu, Jun 17, 2010 at 6:44 PM, Phil -- wbtc.fr -- <p...@wbtc.fr

> > >>>>> >> > in-portal-bug...@googlegroups.com<in-portal-bugs%2Bunsu...@googlegroups.com>
> > .

> > >>>>> >> > For more options, visit this group at
> > >>>>> >> >http://groups.google.com/group/in-portal-bugs?hl=en.
>
> > >>>>> >> --
> > >>>>> >> You received this message because you are subscribed to the Google
> > >>>>> >> Groups
> > >>>>> >> "In-Portal Bugs Team" group.
> > >>>>> >> To post to this group, send email to
> > >>>>> >> in-port...@googlegroups.com.
> > >>>>> >> To unsubscribe from this group, send email to

> > >>>>> >> in-portal-bug...@googlegroups.com<in-portal-bugs%2Bunsu...@googlegroups.com>
> > .

> > >>>>> >> For more options, visit this group at
> > >>>>> >>http://groups.google.com/group/in-portal-bugs?hl=en.
>
> > >>>>> > --
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> > in-port...@googlegroups.com.
> > >>>>> > To unsubscribe from this group, send email to

> > >>>>> > in-portal-bug...@googlegroups.com<in-portal-bugs%2Bunsu...@googlegroups.com>
> > .

> > >>>>> > For more options, visit this group at
> > >>>>> >http://groups.google.com/group/in-portal-bugs?hl=en.
>
> > >>>>> --
> > >>>>> You received this message because you are subscribed to the Google
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> > .

> > >>>>> To unsubscribe from this group, send email to

> > >>>>> in-portal-bug...@googlegroups.com<in-portal-bugs%2Bunsu...@googlegroups.com>
> > .

> > >>>>> For more options, visit this group at
> > >>>>>http://groups.google.com/group/in-portal-bugs?hl=en.
>
> > >>>> --
> > >>>> Best Regards,
>
> > >>>>http://www.in-portal.com
> > >>>>http://www.alex-time.com
>
> > >>>> --
> > >>>> You received this message because you are subscribed to the Google
> > >>>> Groups "In-Portal Bugs Team" group.
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> > >>>> To unsubscribe from this group, send email to

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> > .

> > >>>> For more options, visit this group at
> > >>>>http://groups.google.com/group/in-portal-bugs?hl=en.
>
> > >>> --
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> > .

> > >>> For more options, visit this group at
> > >>>http://groups.google.com/group/in-portal-bugs?hl=en.
>
> > >> --
> > >> Best Regards,
>
> > >>http://www.in-portal.com
> > >>http://www.alex-time.com
>
> > >> --
> > >> You received this message because you are subscribed to the Google
> > Groups
> > >> "In-Portal Bugs Team" group.
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> > >> To unsubscribe from this group, send email to

> > >> in-portal-bug...@googlegroups.com<in-portal-bugs%2Bunsu...@googlegroups.com>
> > .

> > >> For more options, visit this group at
> > >>http://groups.google.com/group/in-portal-bugs?hl=en.
>
> > > --
> > > You received this message because you are subscribed to the Google Groups
> > > "In-Portal Bugs Team" group.
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> > > To unsubscribe from this group, send email to

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> > .

[Phil]

well... $$$

[Alexander Obuhovich]

"Well" means what? Is this fixed or there was a problem with your server?

well... $$$

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[Phil -- wbtc.fr --]

Well means "what's up"... and it's not fixed yet... I'm still waiting an answer, after tests made by myself, and server access given by email. $ means it's a paid support.

I'll perform more tests on clean installs for this gateway, which seems to have a small refactoring to prefectly integrate into 510.

2010/6/29 Alexander Obuhovich <aik....@gmail.com>

[Alexander Obuhovich]

How the tests are going? Are your gateways working again.

[Phil -- wbtc.fr --]

thanks for asking, I got no news yet. I can perform new tests on 510, but my actual customers cannont use it corectly actually, and I don't think this could have become better in latest version :)

2010/7/23 Alexander Obuhovich <aik....@gmail.com>

[Alexander Obuhovich]

You should really keep demanding attention from In-Portal Support and Dmitry about that, since it's not good if e-shop can't get any money from it's clients.

[Phil -- wbtc.fr --]

I won't need to tell you how many mails, instant messages and messages on forum I've sent... but as this gateway is only used for french customer, who are not yet a big market, this seems not to be a priority... while I've paid for support :(

2010/7/23 Alexander Obuhovich <aik....@gmail.com>

[Alexander Obuhovich]

Dmitry, has this been fixed in 5.1.x development branch? Please do attend to Phil's request, since he really has paid support on this one.

[Dmitry A.]

Hi Phil,

Let's do another try with resolving this if issue is still there. Please let me know the current situation of things related to this.

DA

[Phil -- wbtc.fr --]

Hi Dmitry,

I'll do new tests and let you know.

p

2011/3/14 Dmitry A. <dand...@gmail.com>

Hi Phil,

Let's do another try with resolving this if issue is still there. Please let me know the current situation of things related to this.

DA

--

[Alexander Obuhovich]

Ping to anyone.

I've found, that new discussion about same problem, but in 5.1.x version of In-Portal is started here: https://groups.google.com/d/topic/in-portal-bugs/0Ccim1W3xDc/discussion (from 29 May 2012).

[Alexander Obuhovich]

Ping 2. See previous ping for more info.