VPAID on iOS not playing after skipping the ad

[useeee...@gmail.com]

Hi,

This VPAID ad https://bs.serving-sys.com/BurstingPipe/adServer.bs?cn=is&c=23&pl=VAST&pli=14432293&PluID=0&pos=8834&ord=%5Btimestamp%5D&cim=1 doesn't work in Safari in iOS (10.3.3) when skipping the ad.

1. We are using the HTML5 SDK.
2. This is the ad tag https://bs.serving-sys.com/BurstingPipe/adServer.bs?cn=is&c=23&pl=VAST&pli=14432293&PluID=0&pos=8834&ord=%5Btimestamp%5D&cim=1
3. It is reproducible in the Video Suite Inspector (HTML5, Flash).
4. What steps must we take to reproduce your issue?
1. Input the VPAID ad in the Video Suite Inspector. VPAID must be enabled or set to insecure.
2. You can click the skip button, but it doesn't skip the ad and it doesn't play the main video. In the logs I see "TypeError: this.sender.postMessage is not a function. (In 'this.sender.postMessage(ba(this.message,a,b),"*")', 'this.sender.postMessage' is undefined)".

Do you know why that happens?

Thanks,

Julian

[Chris Feldman (IMA SDK Team)]

Hi Julian,

Thank you for reaching out to support. Issues like this are most often caused by the VPAID creative itself. That also appears to be the case here. The Sizmek ad is implementing it's own skip button, which the SDK has no control over. Further, when the ad ends it appears to still be visible (I can still see the Sizmek watermark).

You'll need to reach out to your creative provider to get this resolved. Please let me know if you have any further questions.

Regards,

Chris Feldman

IMA SDK Team

[useeee...@gmail.com]

Hi Chris,

Thanks for checking this. I see your point, however the VPAID Ad works well on other browsers (eg. Chrome on Windows), and in other VPAID implementations it also works well on Safari on iOS (eg. https://developer.jwplayer.com/tools/ad-tester/ using their VAST client, and not the IMA client works well). Since in the logs, the error appears to be thrown by the IMA SDK, is there any possibility the IMA SDK should handle things differently on Safari on iOS? Could you guide me to know why the different behaviour with other VAST/VPAID SDKs? 

Thanks

Julian

[Chris Feldman (IMA SDK Team)]

Hi Julian,

Thank you for following up. I am also seeing that the ad works on other browsers/platforms. I'm going to bring this to the rest of our team for further investigation. I will let you know as soon as I have an update for you.

However, it's still possible that the issue is caused by your creative. I would suggest you reach out to your creative provider in parallel to our investigation.

Regards,
Chris Feldman

IMA SDK Team

[Chris Feldman (IMA SDK Team)]

Hi Julian,

If you haven't already done so, you'll need to reach out to your creative provider as we've determined that it's the VPAID ad that is causing the issue.

After the ad skip button is pressed the ad should then respond to the player with "AdSkipped," after which the ad is essentially over. Instead the ad is crashing on line 243 in this function:

d.sendMessage = function(a, b) {
this.sender && this.sender.postMessage(ba(this.message, a, b), "*")
};

Regards,

Chris Feldman 

IMA SDK Team

[useeee...@gmail.com]

Hi Chris,

Thanks, I'll check it. Do you have a VPAID test link that we could try?

If I test the VPAID 2 link from here https://developers.google.com/interactive-media-ads/docs/sdks/html5/tags (https://pubads.g.doubleclick.net/gampad/ads?sz=640x480&iu=/124319096/external/single_ad_samples&ciu_szs=300x250&impl=s&gdfp_req=1&env=vp&output=vast&unviewed_position_start=1&cust_params=deployment%3Ddevsite%26sample_ct%3Dlinearvpaid2js&correlator=) it does play on the Video Suite Inspector, but it doesn't play on our implementation due to a Cross Origin issue (https://i.imgur.com/382aPkp.png).

Thanks and best regards,

Julian

[Chris Feldman (IMA SDK Team)]

Hi Julian,

I've not been able to reproduce the CORS issue with that tag. Can you try again?

If you continue to have issues, I found some more examples on this StackOverflow thread. Please let me know if you have any further questions.

Regards,

Chris Feldman

IMA SDK Team

[useeee...@gmail.com]

Hi Chris,

Thanks! We'll use those example, they are great for us.

Thanks and best regards,

Julian