Elasticsearch log error [i18n.es.authorizedFormOfName.alphasort]

[Jaime Vázquez]

Hi,

We just installed Atom 2.6.4 and we are getting errors like this one :

[i18n.es.authorizedFormOfName.alphasort  in elasticsearch log.

Sometimes authorizedFormOfName change to name or other expressions.

And when we try to menu linkś we get elasticsearch error.

Any idea?

Thanks in advance.

Saludos

Jaime

[Dan Gillean]

Hi Jaime, 

First, a few questions about your environment: 

• What is the full version number listed in Admin > Settings?
• Did you follow the recommended installation instructions for your version, or have you made changes - and if changes, what? Most importantly, are you using Elasticsearch 5.6 as recommended for version 2.6.4?
• How much memory does your AtoM installation have allocated?
• What is the default culture of your installation, set in apps/qubit/config/settings.yml?
• Do you have Spanish (es) added as an indexed language in Admin > Settings > i18n languages?
• Have you tried any of the common maintenance tasks to resolve this issue?
• Are your editors manually typing content, or cutting and pasting it from another source (like a Word document or similar)?
• Are there any more details in the ES error log message you can share? You have shared a field name, but I don't see the actual error message - if there is any additional information in the logs, please post it for us

A couple initial suggestions as well: 

First, I would suggest that you try simply clearing the application cache, restarting PHP-FPM, and then rebuilding the search index to see if this resolves the issue. Links: 

• Clear cache: https://www.accesstomemory.org/docs/latest/admin-manual/maintenance/clear-cache/
• Restart PHP-FPM: https://www.accesstomemory.org/docs/latest/admin-manual/maintenance/troubleshooting/#restarting-php-fpm
• Populate search index: https://www.accesstomemory.org/docs/latest/admin-manual/maintenance/populate-search-index/

If that doesn't resolve the issue, I would suggest running the search status task to see if it supplies any useful information - feel free to share the output of the task here. 

• php symfony search:status
• See: https://www.accesstomemory.org/docs/latest/admin-manual/maintenance/cli-tools/#cli-search-status

There are also a number of threads in the user forum with more advanced Elasticsearch troubleshooting suggestions. See for example: 

• https://groups.google.com/g/ica-atom-users/c/C_aOZo7B9OQ/m/apgVEwXVBgAJ
  

Let us know what you find, whether any of the above helped to resolve the issue, and if not, the answers to the questions I asked - hopefully we can then offer additional suggestions. Good luck!

Cheers, 

Dan Gillean, MAS, MLIS
AtoM Program Manager
Artefactual Systems, Inc.
604-527-2056

@accesstomemory

he / him

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[Jaime Vázquez]

Hi Dan,

El vie, 23 sept 2022 a la(s) 10:21, Dan Gillean (d...@artefactual.com) escribió:
>
> Hi Jaime,
>
> First, a few questions about your environment:
>
> What is the full version number listed in Admin > Settings?

2.6.4 - 184

> Did you follow the recommended installation instructions for your version, or have you made changes - and if changes, what? Most importantly, are you using Elasticsearch 5.6 as recommended for version 2.6.4?

{
"name" : "tMpY95t",
"cluster_name" : "elasticsearch",
"cluster_uuid" : "w6bHTEYDRqOceY_8ISZBvA",
"version" : {
"number" : "5.6.16",
"build_hash" : "3a740d1",
"build_date" : "2019-03-13T15:33:36.565Z",
"build_snapshot" : false,
"lucene_version" : "6.6.1"
},
"tagline" : "You Know, for Search"

}
> How much memory does your AtoM installation have allocated?

Humm ... default

> What is the default culture of your installation, set in apps/qubit/config/settings.yml?

es

> Do you have Spanish (es) added as an indexed language in Admin > Settings > i18n languages?

yessystemctl restart php7.2-fpm.service

> Have you tried any of the common maintenance tasks to resolve this issue?

php symfony cache:clear, php symfony search:populate,

> Are your editors manually typing content, or cutting and pasting it from another source (like a Word document or similar)?

Many imports from csv files

> Are there any more details in the ES error log message you can share? You have shared a field name, but I don't see the actual error message - if there is any additional information in the logs, please post it for us

org.elasticsearch.transport.RemoteTransportException:
[C41Ocb2][local[1]][indices:data/read/search[phase/query]]
Caused by: org.elasticsearch.index.query.QueryShardException: No
mapping found for [i18n.es.title.alphasort] in order to sort on
at org.elasticsearch.search.sort.FieldSortBuilder.build(FieldSortBuilder.java:262)
~[elasticsearch-5.6.16.jar:5.6.16]
at org.elasticsearch.search.sort.SortBuilder.buildSort(SortBuilder.java:156)
~[elasticsearch-5.6.16.jar:5.6.16]
at org.elasticsearch.search.SearchService.parseSource(SearchService.java:634)
~[elasticsearch-5.6.16.jar:5.6.16]
at org.elasticsearch.search.SearchService.createContext(SearchService.java:485)
~[elasticsearch-5.6.16.jar:5.6.16]
at org.elasticsearch.search.SearchService.createAndPutContext(SearchService.java:461)
~[elasticsearch-5.6.16.jar:5.6.16]
at org.elasticsearch.search.SearchService.executeQueryPhase(SearchService.java:257)
~[elasticsearch-5.6.16.jar:5.6.16]
at org.elasticsearch.action.search.SearchTransportService$6.messageReceived(SearchTransportService.java:343)
~[elasticsearch-5.6.16.jar:5.6.16]
at org.elasticsearch.action.search.SearchTransportService$6.messageReceived(SearchTransportService.java:340)
~[elasticsearch-5.6.16.jar:5.6.16]
at org.elasticsearch.transport.RequestHandlerRegistry.processMessageReceived(RequestHandlerRegistry.java:69)
~[elasticsearch-5.6.16.jar:5.6.16]
at org.elasticsearch.transport.TransportService$7.doRun(TransportService.java:662)
[elasticsearch-5.6.16.jar:5.6.16]
at org.elasticsearch.common.util.concurrent.ThreadContext$ContextPreservingAbstractRunnable.doRun(ThreadContext.java:675)
[elasticsearch-5.6.16.jar:5.6.16]
at org.elasticsearch.common.util.concurrent.AbstractRunnable.run(AbstractRunnable.java:37)
[elasticsearch-5.6.16.jar:5.6.16]
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
[?:?]
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
[?:?]
at java.lang.Thread.run(Thread.java:829) [?:?]

>

Thank you very much Dan.
Strangely the main page of the site mixes English and Spanish:

Navegar por

Archival descriptions
Authority records
Archival institution
...

If I activate the language menu in the menu, and change to both
English or Spanish, that strange mixture disappears, and the error log
desapear.
Gracias, de nuevo, Dan.

Saludos
Jaime

> A couple initial suggestions as well:
>
> First, I would suggest that you try simply clearing the application cache, restarting PHP-FPM, and then rebuilding the search index to see if this resolves the issue. Links:
>
> Clear cache: https://www.accesstomemory.org/docs/latest/admin-manual/maintenance/clear-cache/
> Restart PHP-FPM: https://www.accesstomemory.org/docs/latest/admin-manual/maintenance/troubleshooting/#restarting-php-fpm
> Populate search index: https://www.accesstomemory.org/docs/latest/admin-manual/maintenance/populate-search-index/
>

Yes, done.

> If that doesn't resolve the issue, I would suggest running the search status task to see if it supplies any useful information - feel free to share the output of the task here.
>
> php symfony search:status

Elasticsearch server information:
- Version: 5.6.16
- Host: localhost
- Port: 9200
- Index name: atom

Document indexing status:
- Accession: 0/0
- Actor: 1066/1066
- Aip: 0/0
- Function object: 0/0
- Information object: 1190/1190
- Repository: 1/1
- Term: 1274/1274

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