Problems with Telecheck Checks

[Mitch Paisner]

When they run checks through, sometimes an error message comes up “GUI interface default program

stopped running.” This just happened at 2 different registers a few minutes apart, and what happens is the transaction goes through but the register freezes up on this error message afterwards. We then have to reboot the register several times for this message to clear so they can go about normal operations.

 

 

02/18 13:30 CC 004 2 W104 Failure of default program

B5/S064/E014

Source: Application Loader

Unique Data: 4A534946545331302E333836224000800000 *JSIFTS10.386”@....*

 

The only difference with this site that I know of is they are using the new CR2 printers.

4690OS V5 R2  CD 910 Release 201

EPS V7 A166

ACE V7 A166

SI GUI 4096

 

 

_________________________________________________

Mitch Paisner| Retail Installations - SonicWall CSSA | Postec, Inc.

1125 North Meadow Parkway Suite 114 | Roswell, GA 30076

Phone: 678-424-4000 ext 169 | mpai...@postec.com | Live Help: 800-783-9413

"Integrating people with technology at the point-of-sale."

 

 

[Chad]

If you run transactions on a TI-8 (or TI-4) printer, does the same
thing happen?

On Feb 18, 1:07 pm, "Mitch Paisner" <mpais...@postec.com> wrote:
> When they run checks through, sometimes an error message comes up "GUI
> interface default program
>
> stopped running." This just happened at 2 different registers a few
> minutes apart, and what happens is the transaction goes through but the
> register freezes up on this error message afterwards. We then have to
> reboot the register several times for this message to clear so they can
> go about normal operations.
>
> 02/18 13:30 CC 004 2 W104 Failure of default program
>
> B5/S064/E014
>
> Source: Application Loader
>
> Unique Data: 4A534946545331302E333836224000800000 *JSIFTS10.386"@....*
>
> The only difference with this site that I know of is they are using the
> new CR2 printers.
>
> 4690OS V5 R2  CD 910 Release 201
>
> EPS V7 A166
>
> ACE V7 A166
>
> SI GUI 4096
>
> _________________________________________________
>

> Mitch Paisner| Retail Installations - SonicWall CSSA | Postec, Inc.
>
> 1125 North Meadow Parkway Suite 114 | Roswell, GA 30076
>

> Phone: 678-424-4000 ext 169 | mpais...@postec.com | Live Help:

> 800-783-9413
>
> "Integrating people with technology at the point-of-sale."
>

>  image001.jpg
> 3KViewDownload
>
>  image003.jpg
> 2KViewDownload
>
>  Feb. 18 13.41_0001_.jpg
> 66KViewDownload

[Joey Supple]

We don't know. This site has all new CR2 printers. We are going to take TI9's up there in the morning to see if the problem goes away.

The printers are the only thing we can think of that is different at this site compared to others. All of our other ECC sites are running TI4,8,or 9's
Thanks!
Joey

Please forgive any typos. Message sent from Blackberry.

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[Chad]

I would look at possibly an OS upgrade, or at the least a printer
firmware update. Just an idea, there are a few APAR's (Although
nothing exactly like you describing) related to issues with locking
up, and the 2CR.

[Glen Glasscock]

There is a known problem fixed in 179 for printers where the event bits get used up. You can PMR it and they can analyze the dump.

Sent from my Android phone using TouchDown (www.nitrodesk.com)

[mitchell...@gmail.com]

We upgraded to 179 and we went to TI-9 printers and still have the issue. Any more ideas? This is RBS Certegy checks not Telecheck if that makes a difference. Still seems to happen randomly. Once in 24 transactions today.

[Glen Glasscock]

So turn on the dump flag and get a dump to level II support.

 

 

---

[IGM-Man]

When, EXACTLY, does the terminal app crash

1. Reading check MICR
2. Processing Please Wait
3. APPROVED
4. Franking the Check
?????

On Feb 21, 12:31 am, Glen Glasscock <gglassc...@crstx.com> wrote:
> So turn on the dump flag and get a dump to level II support.
>
> ________________________________

> From: ibm...@googlegroups.com [mailto:ibm...@googlegroups.com] On Behalf Of mitchell.pais...@gmail.com

> Sent: Saturday, February 20, 2010 8:25 PM
> To: IBM...@googlegroups.com
> Subject: Re: Re: Problems with Telecheck Checks
>
> We upgraded to 179 and we went to TI-9 printers and still have the issue. Any more ideas? This is RBS Certegy checks not Telecheck if that makes a difference. Still seems to happen randomly. Once in 24 transactions today.
>

> For more options, visit this group athttp://groups.google.com/group/ibm-ace?hl=en.- Hide quoted text -
>
> - Show quoted text -

[Mitch Paisner]

The screen on the keyboard flashes approved then the app crashes so right between 3 and 4.

Mitch Paisner

[IGM-Man]

1. If the tender is set to non-aps, will it process correctly?
2. If you change the tender to not frank, does it complete w/o error?
3. What is the air speed velocity of an unlaiden swallow?

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