Reducing the pain of losing an Ezlink card

[Kai Hendry]

Hi guys,

I can't work out from http://home.ezlink.com.sg/ or by calling ezlink
who always seem to be "experiencing high volume of calls", how to limit
the impact of losing one's Ezlink card.


For example if I top up 100SGD and lose it, how can I recover this? What
happens if I did *not* record the CAN #?

What steps can I mitigate or recover a loss?


I noticed that I can top up via Visa, so I can topup a low, say 10SGD
amount at a time, but the S$0.25 "convenience fee" is a bit annoying.
Has anyone managed to "apply" and use this service successfully?
http://ezlink.com.sg/ez-reload-auto-top-up/ez-reload-apply/ez-reload-by-card

Any other tips or tricks would be great.

Thanks guys,

[Jeffrey 'jf' Lim]

You can use http://home.ezlink.com.sg/activate

-jf

--
He who settles on the idea of the intelligent man as a static entity
only shows himself to be a fool.

[Kai Hendry]

Ok, signed up to ACTIVATE! (better name would be DE-ACTIVATE!). Guess I
shouldn't be surprised it goes from asking no personal information to
asking for your birthday...
https://s.natalian.org/2017-02-15/ezlink-activate.png

And the insurance for upto 10SGD of loss sounds hilarious.

I also found it interesting that I can now look at the 90 day history:
https://customer.ezlink.com.sg/CustomerPortal/my-transactions/card-details/days-details/?card=10000XXXXXXXX

That's a bit of a privacy issue if I took someone else's Ezlink CAN and
not mine, isn't it? To its credit I guess it doesn't tell you very well
where the transactions happened. And the merchant names seem to create
questions rather than give me peace of mind...

[Roland Turner]

On 02/15/2017 12:12 PM, Kai Hendry wrote:

For example if I top up 100SGD and lose it, how can I recover this? What
happens if I did *not* record the CAN #?

What steps can I mitigate or recover a loss?

If you can't identify the card then, presumably, it's the same as losing cash. Even if you can it's probably treated the same way.

Do you carry $100 cash in your wallet?

• If not, don't carry that on the card.
• If you do, then you're already accepting the risk of loss of that amount anyway.

I generally keep my card between $10 and $20. Once it drops below $10, I take the next opportunity that presents top-up machines with no queues to add $10.

- Roland

[Roland Turner]

On 02/15/2017 12:46 PM, Kai Hendry wrote:

> Ok, signed up to ACTIVATE! (better name would be DE-ACTIVATE!). Guess I
> shouldn't be surprised it goes from asking no personal information to
> asking for your birthday...
> https://s.natalian.org/2017-02-15/ezlink-activate.png

That looks slightly odd. It might be a step better than asking for
NRIC/FIN/passport number, although that is already asked for if you need
help with a transaction at station anyway. Don't know what to assume.

> And the insurance for upto 10SGD of loss sounds hilarious.

It's lead generation for an insurer.

> I also found it interesting that I can now look at the 90 day history:
> https://customer.ezlink.com.sg/CustomerPortal/my-transactions/card-details/days-details/?card=10000XXXXXXXX
>
> That's a bit of a privacy issue if I took someone else's Ezlink CAN and
> not mine, isn't it? To its credit I guess it doesn't tell you very well
> where the transactions happened. And the merchant names seem to create
> questions rather than give me peace of mind...

I'd have to guess at protection measures here (rate-limiting, logging
client IP addresses, alerting on unusual activity, ...) but I note that
it doesn't appear to work for a generic card. Presumably either (a) the
person looking has to be signed in and/or (b) only cards registered with
the scheme have their transaction data fed to the site.

- Roland

[Harish Pillay]

> I generally keep my card between $10 and $20. Once it drops below $10, I
> take the next opportunity that presents top-up machines with no queues to
> add $10.

I keep enough on the card for about 20 work days of travel to and from the
office which is about $3 a day/round trip so that makes the top up to about $60.

So, having $100 is not too much, but it can feel painful if you lose the card.

Harish

[Kim Yong]

you can buy ezcharm keychain or fashion one out of your ezlink card by soaking the card in acetone and extract the chip

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[Chinmay]

https://www.bunniestudios.com/blog/?p=1379

On Wednesday, February 15, 2017 at 7:12:36 PM UTC+8, kimyong wrote:

you can buy ezcharm keychain or fashion one out of your ezlink card by soaking the card in acetone and extract the chip

On 15 February 2017 at 16:50, Harish Pillay <harish...@gmail.com> wrote:

> I generally keep my card between $10 and $20. Once it drops below $10, I
> take the next opportunity that presents top-up machines with no queues to
> add $10.

I keep enough on the card for about 20 work days of travel to and from the
office which is about $3 a day/round trip so that makes the top up to about $60.

So, having $100 is not too much, but it can feel painful if you lose the card.

Harish

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[Roland Turner]

On 02/15/2017 04:50 PM, Harish Pillay wrote:

> I keep enough on the card for about 20 work days of travel to and from
> the
> office which is about $3 a day/round trip so that makes the top up to about $60.
>
> So, having $100 is not too much, but it can feel painful if you lose the card.

Indeed.

It occurs to me to add that my EZ-Link card is installed in an outer
compartment of my billfold, with an RF shield behind it, so I just tap
my wallet on the ticket barriers/scanners/machines. I generally only
take the card out when I travel so losing it would generally only occur
as part of losing my wallet, at which point the $10/$60/$100 on my
EZ-Link card would not be my biggest problem.

- Roland

[Kai Hendry]

Btw I lost my Ezlink card last Wednesday, so I'm thankful I registered
my CAN number since I might be able to save myself ~20SGD of credit! But
there were some caveats.

I assumed I was able to report the card lost online in a form, but
frustratingly there is no functionality to be found. There is this
*de-register* option, but that's NOT the right one!

I did eventually find a 'Lost card' feedback form, which I filled in and
submitted.

No response.

Two days later I call Ezlink up and ask them about the replacement card
and balance.

Ezlink operator said you can't report a card lost/stolen online, you
have to call. I asked about the online form and she said she will relay
my complaint.

They've since blocked the card after reading the CAN number out twice.
Sidenote: If you block a card and then find the card, you cannot unblock
the card.


I asked to get a new Ezlink card, but she said I need to instead buy a
new Ezlink card for 12SGD and register the new number on Activate! Then
call her to transfer the credit within 7 days.


Cheers!