Updated GSuite - Now can't create Google Docs from GQ

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Casey Jeppesen

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May 14, 2018, 11:53:14 PM5/14/18

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We upgraded our GSuite account (from free/legacy edition) to Google Business.

Now we can't create Google Docs from Task > Attach File > New Google Doc.

The wheel just spins & spins at: "Creating file and attaching to task..."

Please advise..

Cameron (GQueues Team)

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May 16, 2018, 12:21:07 PM5/16/18

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Hi Casey -

Sorry for the trouble. This is most likely an authorization issue. Your upgraded G Suite account may be blocking Drive access for all third-party apps. Here is more info on from Google on how to check / adjust this setting:

https://support.google.com/a/answer/6105699?hl=en

Another thing to check is that data access has been granted specifically for GQueues which has been installed on your domain. More info here:

https://www.gqueues.com/help/gsuite#authorizeDataAccess

If you're still not able to attach files from Drive let me know and we can continue to troubleshoot.