Welcome to GoPlay Editor's Forum

[goplay...@gmail.com]

This google group is aimed at solving your issues when using GoPlay Editor. We'll check new posts every day and respond to all kinds of questions. 

[tessa.s...@gmail.com]

Hello, 

I have recently downloaded the GoPlay editor (free version) for testing. I have a Dell XPS laptop with a 4K screen, running the latest Windows. When I run the app, it is very small and the text is difficult to read. I went into the properties of the program via Explorer, and adjusted the Compatibility settings from Application to System, and this made the program window and font appear in a more readable size. However, now I cannot record a Full screen image, as the recorder refuses to go large enough (see below). Could you please advise? I'm keen to purchase a license, and love that I can adjust the FPS, but this compatibility issue is a problem. 

Cheers, 

Tess

[iz4ezn...@abv.bg]

Hello there. Recently u started to update NON STOP. "Fixing issues" - actually i never had any issues at all. The only issues i am havign is with the update itself. Its wasting me HOURS to download (i have 100mbps internet speed !?) - OK but its glitching non stop,crashing,i vene had to restart my pc today. I started and re-started the update more than 10 times. This caused me HOURS of waiting. Im actually paying MONEY for this ??? But i am wasting money waiting,instead of recording and uploading a video.... this cant be serious. Pls stop the updates. They a saying in the UK - Dont fix something if its not broken. Cuz ure gonna break it !

[goplay...@gmail.com]

Sorry for the trouble. Please go to www.goplayeditor.com to download the upgraded version.

[Stef Ivy]

I'm trying to record a specific area on my screen with audio of my speaking but all I hear in the preview is the audio? the preview window is completely black. What do I do?

[goplay...@gmail.com]

Hello Stef,

Could you tell me what did you record?

[rubl...@hawaii.rr.com]

why dont the exports work to send what i make to my video file and just seem to vanish...i never had this problem when it was smartpixel...

[andrewgoodal...@gmail.com]

Hello, I have recently downloaded the basic version and want to learn to use it before moving to the paid version. I have watched a few YouTube videos but still need clarification on something: is it possible for me to record my voice via microphone in real time while creating a screen video?

[RavenCore]

My GoPlay Editor is not working. It says that it 'failed to execute xiadao_script. proxy'.I tried troubleshooting it and it says the application is incompatible.I have been using this application for the past couple of weeks and this is the first time this happened.My saved videos are inside this application and one video is almost ready to be uploaded to Youtube. Please take this to consideration and reply me ASAP because i have to upload my upcoming video by today 

 

[miche...@hotmail.com]

Hi. Yes, I bought a PRO code license and thought I had activated it, but when I tried to export the video I made today, it said that I was still Free and could only export vids of 5 minutes or less. So I tried to reenter the activation code and now it's saying there's an error with the code. What's up?

[13tsa...@gmail.com]

I have not received my activation code.

[sparcu...@gmail.com]

I can only record for 1 minute on screen recording? I have the pro version which I have not used for a while, however still tells me I have 165 days left to run, but GoPlay will not let me record more than 1 minute. I can't find any settings anywhere to adjust it, so what can I do?
It just updated today after taking about an hour to download... 

Any suggestions would be greatly appreciated as I have a number of videos to do now. 

[goplay...@gmail.com]

Maybe u could try to reinstall it, okay?

[goplay...@gmail.com]

R u sure u use it on computer? No deny, just confused a little~lol

[tayasal...@gmail.com]

I don't remember creating an account for GoPlay Editor because I am using the free version. I am now trying the upgrade to the PRO version and I have done all the things the YouTube video told me to do but now they're asking for GoPlay username and account login before they give me the code. Help??

[goplay...@gmail.com]

So, u finally got the code, right? Lol, Thx 4 ur trust & support to our software~

[wolf Larsen]

I have just installed go play editor from the GOTD site and have followed instructions and got my code but how do I activate it or find out if it is in fact registered ?

[goplay...@gmail.com]

Click the "Crown" icon, then you will find "PRO" to activate it. As the crown light up, it's pro~

[angels...@gmail.com]

plz help 

[bubs...@gmail.com]

Hey goplay! I am a youtuber and I had to take a break from making vids because when I update goplay, it gets stuck at 11.50M, please fix this, I don't want to buy another editor.

[goplay...@gmail.com]

Yeah, what can I do 4 u?

[goplay...@gmail.com]

Sorry for your longterm waiting. Can you 1. uninstall the past version 2. reinstall the new version through the following link? http://www.goplayeditor.com/ Try to uninstall the old one & install the new one~

[con.n...@gmail.com]

After the Update my Recorder is not working ...is there a fix or something like that it only says the entry point could not be found...help please

[goplay...@gmail.com]

May I have your screenshot?

[y23...@gmail.com]

When I try to open Goplay it keeps giving me the error of "Failed to execute script xiaodo_proxy". Why is this happening?

[goplay...@gmail.com]

As what I had told u~

[vaisakha...@gmail.com]

the recoeder is not comming help me nothing appers

[vaisakha...@gmail.com]

the recorder is not coming its blank nothing in the window

[cfraz...@gmail.com]

I had the Smart Pixel Pro software and it is telling me I have to download an update to get to the GoPlay Editor pro version but the download keeps failing.  I downloaded the free version of GoPlay but don't want to have to pay for the upgrade again.  Hoping you can help...

Craig

[purupok...@gmail.com]

I need pro code for my editor. I have already edited a video which is about 35minutes long and i am not permitted to import it.
Isn't it possible to get it for once.

[itsyaboipanda]

ok

Thanks

Can i get pro version

or do i have to purchase it??

[insufficien...@gmail.com]

I just downloaded and installed the GoPlay Editor today.  I want to try it out for recording videos, but when I click to open the screen recorder, nothing happens.  I am able to open the editor, but even hitting the record button from there still does nothing.  I also found the hotkeys list and tried those, but still nothing.  Any ideas as to why this would be happening, or not happening as the case may be? (using windows 10 incase that is a factor in troubleshooting)

[panik...@gmail.com]

I have updated to pro but everytime i record a video and posts it to youtube there are big black borders around the video. also the text is always transparent in a weird way which makes it look really bad, 

just take this video as an example: 

https://www.youtube.com/watch?v=a92fsX8XzsU

[jtper...@outlook.com]

whats the pro code

[gmwy...@gmail.com]

When trying to upload videos Im getting this...

"401. That’s an error.

Error: disabled_client

The OAuth client was disabled.

Request Details

That’s all we know."

Any ideas ?

[re...@pedersenmail.com]

Hi, I have the same problem. The video is cropped with a large black border around it. Please help.

[7thec...@gmail.com]

whenever i rec it becomes white when i try to edit and dosent let me add to

[7thec...@gmail.com]

everytime i record it works, but when I try to edit and stuff it stays white and dosent let me add what is this!!!!???

[golfer...@gmail.com]

I have tried to register numerous times but not getting the activation email to validate. Also send email to support. No answer. REALLY?

[goplay...@gmail.com]

Hi

What's your registration email? We will help you check it out.

[sande...@gmail.com]

i cant find my recording as it is saved as clip

[sande...@gmail.com]

i cnt even sin in

[mrugl...@gmail.com]

They don't check it out - I've emailed them multiple times with my registration email.  

[goplay...@gmail.com]

Hi, is this your registration email: mrugl...@gmail.com? We checked that you haven't signed up with this email.

Please sign up GoPlay account first, and then log in to use pro version. Thank you.

[bloodr...@gmail.com]

I have tried to access the editor but it quickly shuts down. Then it tells me to update, which I do, and it fails to go through with the update due to a failure. Any help you can provide is good. 

[goplay...@gmail.com]

Hi, please try it again or go here for update: https://drive.google.com/open?id=1-t9Xspdww22Hp0az6yVlzK-P0MXgS_Qn

Thank you.

[Danche Bujuklieva]

Hello. I recently subscribed for monthly membership on GoPlay, and I want to unsubscribe. How can I do that?

Thank you in advance

[goplay...@gmail.com]

Hi, we already helped you unsubscribe. Thank you.

[nitedi...@gmail.com]

I got a new pc got Go Play with the pro membership . First it works great then without any change it starts to crash and closes. I even get a message to send message about this crash. I can not get anyone from Go Play to help. I paid

[nitedi...@gmail.com]

Why would Go Play close almost as soon as I log in and setup to record. I tried the basic reload reboot see what the settings are . I just got a year membership but can not use it. My boy loves Go Play when it did work. Why I got membership . please help fix this

[nitedi...@gmail.com]

Same here. I even got a new pc for Xmas thought the issue was because my pc was old. Nope same issue. It worked for 1 week then crash.

[goplay...@gmail.com]

Hello, did you contact us via Facebook messenger and say that the issue was already fixed? 

[swamysket...@gmail.com]

hi,

recently i am purchase Goplay software one month package.

3 videos i edited and exported it is fine, but my 4 video editing is done successfully, video is exporting but video not playing.

i have tried exporting again and again but issue is repeating. kindly help me that video is very urgent to me.

Regards

Swami Nadhan

[goplay...@gmail.com]

Hi, could you do teamviewer with us? If you would like to do it, please send your teamviewer ID and password to sup...@goplay.com

[conn...@gmail.com]

yes i would like to unsubscribed from the pro and no longer wish to pay the monthly rate plz cancel my subscription

[goplay...@gmail.com]

Hello, please send your order no to sup...@goplay.com

We will help you.

[aida...@gmail.com]

how do you use a mic

[goplay...@gmail.com]

Hi, please connect your mic with the device, and then adjust volume.

[m-ma...@web.de]

hey.. Today i installed go play editor and everything was working, but now when i wanted to export the video i made, to save it in my gallery.. It's not loading and still 00% after 10minutes.. I was working on this video for the whole day because my friend has her birthday now (its 1.03am here...) and i couldnt upload it yet

Pls.. What should i do ???

[goplay...@gmail.com]

Hello, is it still 0% now?

[sincerel...@gmail.com]

Every time I open GoPlay Editor, it forces an update on me. Then when I try to go through with the update, it tells me there's an error with the network. This makes no sense.

I'm connected to the internet. I've uninstalled and reinstalled it. I've tried everything. And it keeps freezing up every time it cancels.

Help!

[angge...@gmail.com]

Hello, recently I downloaded this app and gotta say it runs well and it's pretty good. But my main issue is that this app wont update and has constant problems saying"network problem cant update" I've restarted my computer more than I should and the damn app wont work. Got any suggestions?

[goplay...@gmail.com]

Hello, please try to 

delete "download" in .../goplay editor/bin

[goplay...@gmail.com]

[sincerel...@gmail.com]

Still doesn't work.

[blueaqua...@gmail.com]

I've tried Uninstalling it and downloading the new version it still doesn't work.

Please help this is the only recorder I like

[goplay...@gmail.com]

You could try this link to download the update: https://drive.google.com/open?id=1ZhbvAJP8UR2AQyoZs6i2qjGnbun2l49P

Update steps: Select 32 bit or 64 bit compatible with your Windows system, and then copy "bin" folder to ..../goplay editor folder.

Thank you.

[goplay...@gmail.com]

[iz4ezn...@abv.bg]

I have the same problem : 
goplay editor during download update due to network error,failed to connect server
Its un-usable ONCE AGAIN idk why they do these updates,every time its a huge fail and we can not use the recorder at all,i cant beleive i payed money for this

[iz4ezn...@abv.bg]

goplay...@gmail.com

10:35 AM (8 hours ago)

You could try this link to download the update: https://drive.google.com/open?id=1ZhbvAJP8UR2AQyoZs6i2qjGnbun2l49P

Update steps: Select 32 bit or 64 bit compatible with your Windows system, and then copy "bin" folder to ..../goplay editor folder.

Thank you.

I tried this and absolutely no change,i still have do "update" it and i still got same error,i literally can not access GoPlay at all. And this is like the 15th time this year that u guys mess things up,80% of the time i can not use the editor,do u make money refunds so that i can buy a normal editor that i can actually USE or access ? Contact me at iz4ezn...@abv.bg im rly disapointed,for me u guys are scammers

[goplay...@gmail.com]

Hi, it is an update package, it doesn't need to do update. Please try it again.

[cringec...@gmail.com]

So, i've had GoPlay for a while now. It recently gave me the option to update... I updated it and it keeps saying "during install update, failed to open file." I'm just trying to edit and upload a video. I have no other editing software... What do I do???!

[goplay...@gmail.com]

Hello! You could try this link to download the update: https://drive.google.com/open?id=1ZhbvAJP8UR2AQyoZs6i2qjGnbun2l49P

Update steps: Select 32 bit or 64 bit compatible with your Windows system, and then copy "bin" folder to ..../goplay editor folder.

By the way, could you try to access to this site and then send us screenshot: http://nstool.netease.com

We need the info to check out the problem and prevent it happening next time. Thank you.

[stagmen...@gmail.com]

Hi, I just downloaded GoPlay and upgraded to pro cause I need to record a more than 30 minutes long tutorial. Anyway, when I started recording and saved it. I see its just plain black and just my voice was recorded. I was recording Autodesk Maya 2019 software. Super need help immediately. Thank you

[goplay...@gmail.com]

Hello,

Please try the following ways to check it.

1. When you record, please select area recording to check if it is still plain black. If it works, you could record full screen by dragging it to the most in this way.

2. If way 1 doesn't work, please try the following steps:

right click the desktop-->NVIDIA control panel-->program setting-->Add-->GoPlay-->Add selected program-->Integrated graphics-->Apply

[bloodr...@gmail.com]

Hello!

I have had this editing software for quite some time now and have run into the same problem time and time again. About every one in four or five videos never get loaded all the way through. I am trying to export the files, just download them, but they never do. Most are fine, it's just a certain few, at random, that chose not to export. 

The one that I am currently re-exporting again and again is about a minute and a half compilation or several smaller videos. It is not a large file and definitely not the most complicated thing I have spliced together, but it simply won't export no matter how many times I try. The highest that it gets without exporting was 100%; however, the video was still not exported or able to view. 

Any advice you could give me to solving the problem would be quite wonderful.

[goplay...@gmail.com]

Hello,

Regarding your issue, could you do teamviewer with us? Our tech colleague will help you check out the problem directly. 

If you could do that, please send your teamviewer ID and password to sup...@goplay.com

Thank you.

[shadowdra...@gmail.com]

Can someone please let me know how to unsubscribe to the goplay pro? 

[GoPlay]

Hello, please tell us your order number. We will help you check it. Thank you.

[dearnk...@gmail.com]

hello. can you please remove my subscription from your editor as i have been charged for multiple months when i only payed for one.

[GoPlay]

Hi, what's your order number? We will help you check it and remove subscription. Thank you.

[marcus.fi...@gmail.com]

Hello

5 times in a week i keep getting log in errors. you told me to create several new email accounts and every day i get the same damn error , it is happening again now. I NEED TO DO SOME ASSIGNMENTS . this is happening every day , EVERY DAY. I only have one computer and you told me yesterday in email this was permanently fixed. I have spent more time with support than i have being able to use a product i paid for .

Please for god's sake fix this . i need to do an assignment that is already late

thank you

[anthony....@gmail.com]

Hello,

Whenever I try to upload from GoPlay directly to YouTube, it has me sign into my YouTube account when I click upload and allow the permissions. I do that but then it gets stuck on the logging in part.  It never actually logs in and uploads the video.  It used to work fine.  What could cause this?

[production...@gmail.com]

The certificat of your website it's over. He was out since 19/10/11. And i've no access to store effect by website or application. Thanks for the problem solution

[natas...@gmail.com]

Hello,

I am a pro member on goplay and I have my correct email and password to sign in, but it is telling me that I have been "binded with two other devices" even though this device I am currently using is that only device, so it is not giving me my pro membership. Please help! I have been emailing support since the beginning of November with no response.

Thanks much

[capimm...@gmail.com]

I try to save the video in my files but it only saves in the program plus wen I edit it squishes it side was and look weird in my videos

[Nicholas Fogg]

How do I "unbind" a device from my account?

On Monday, December 16, 2019 at 5:44:36 PM UTC-8, nickf...@gmail.com wrote:

I am a pro member but I can't sign in because it is telling me that I have been "binded with two other devices"

[some one]

Hello, so I'm editing a video, and I was loading in a clip (PIP) and when i put it in I couldn't interact with it anymore, it started giving me problems to where it breaks the audio sometimes, and it'll be impossible for me to export, please help.

[rfrat...@gmail.com]

Hi, I paid for the pro account, but after downloading the software and logging into my account I'm still on the free version and it's still prompting me to upgrade by buying the pro version again.