User profile info upload via GAM now prevents GADS syncing these user profiles

DJNinNZ

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Jun 2, 2015, 7:11:34 AM6/2/15

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I have previously used GAM to upload rich user profile information but I can now use GADs to do this. However the existing information created by GAM may be preventing GADS from updating the user information.

This seems to be affecting job titles that we associated with an organization

How can I use GAM to delete the existing 'organization' job title etc. I used GAM to set the organization and the associated job title as being primary

TIA

Duncan

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Jay Lee

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Jun 2, 2015, 8:31:41 AM6/2/15

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There's nothing GAM could be doing that should prevent GADS from updating the user. The issue is likely with GADS or Google servers, have you filed a ticket with Google about the issue? Can you provide exact steps to reproduce the issue (e.g. update user with GAM command NNN and then try to run GADS to update users information to YYY)?

Jay Lee

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Duncan Nash

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Jun 2, 2015, 6:23:30 PM6/2/15

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Hi Jay,

yes I have raised a support ticket. It was google support who suggested it may be the fact some of the profile information had been updated by a '3rd party' tool may be the issue.

The gam command to update the job title etc was

gam update user fred....@mydomain.com.au organization name "My Org" type "work" title "My job title" primary

The GADS tools wanted to modify the profiles as follows:

Modify user profile 35: "fred....@mydomain.com.au"

Delete Organization "My Org" which is other and primary

Change Job title to "[Group SHE & Wellbeing Manager]"

the GADS sync log then produced the following errors

{

"code" : 400,

"errors" : [ {

"domain" : "global",

"message" : "Invalid Input: bad request",

"reason" : "invalid"

} ],

"message" : "Invalid Input: bad request"

}

when attempting to update the profile

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Duncan Nash

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Jun 7, 2015, 5:29:53 PM6/7/15

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Hi Jay,

this seems to be an issue with setting the Organization I created to hold the job title etc as being primary. I changed it to be notprimary and GADS user profiles then updated correctly.

Duncan

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