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[Shezad Aibara]

one of our GAE project got a Billing account violation and google has suspended the project.. 

we made the necessary billing account changes and filled in the petition as GAE requested us to do.. This was 5 days ago.. the project still appears to be suspended and under review.

Am I doing something wrong? the appeal form states that the issue would be resolved in 48 hours yet it been more than 5 days.. How long should I wait for this?

Am I missing something?

[Patrice (Cloud Platform Support)]

Hi,

Unfortunately the process that suspends and unsuspends projects is not handled by the Cloud Platform Support team but a separate one, so it's not something I can easily check for you.

In the meantime, normally these requests are handled in business days only, and has the weekend just passed, I think this might be what happened here.

Normally most requests are resolved promptly, but the odd case can sometimes take a little bit longer to figure out, so this might be what you're unfortunately experiencing here.

I hope this clarifies your questions a little bit.

Have a great day