How Can I reset a (password / Locked) - Gitlab Administrator Account

[Sagar K]

Hello Guys, 

Gitlab Version: 6.4

Currently, 'm stuck with my administrator account, after many password attempts, the account is locked.!

+

I did try Reset Password Link for Administrator user account,which is not working! I did not receive any mail related to reset.!

Note: I do not have any other administrator accounts.!

Now, that it is locked. How can I reset the password and login back to gitlab. 

Regards.

Sagar K

[Sytse Sijbrandij]

You can try using the Rails console to reset the password. Devise is
used for the password management. For hints look at things like
http://stackoverflow.com/a/8306527/613240

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[Sagar K]

Hello Sytse, 

I appreciate your response.!

But, 'm not found of Rails( Very poor background on it) :-(

Can you suggest me another alternative solution, who does not understand Rails.

[Sytse Sijbrandij]

I think you can create a new account (so you know the password) and
mark it as an administrator in the SQL database. See
https://gitlab.com/gitlab-org/gitlab-ce/blob/master/db/schema.rb#L297

[Piyush Agarwal]

I am facing the same problem, Nothing mentioned worked for me  can anybody help me ?

[Achilleas Pipinellis]

On 13/02/2015 05:55 μμ, Piyush Agarwal wrote:
>
> I am facing the same problem, Nothing mentioned worked for me can
> anybody help me ?
>

It is written in the troubleshooting guide, but I extracted it in a
separate topic at the forum [0]. Follow these steps to reset the admin
password (or any other password for that matter) via the Rails console.

[0]
https://forum.gitlab.com/t/how-to-reset-the-admin-password-via-the-rails-console/223


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[Karen Carias]

If somebody needs it, here’s GitLab’s documentation about how to reset your root password http://doc.gitlab.com/ce/security/reset_root_password.html

[Fish Zheng]

Great.

It really helped me.

However why the root account was locked out? I just installed the gitlab server and did the first login.

Thx.

[G. Young]

I'm having the same problem and the posted solution isn't working... 

$ sudo -u git -H bundle exec rails console production

sudo: unknown user: git

sudo: unable to initialize policy plugin

or 

$ gitlab-rails

-bash: gitlab-rails: command not found

[Aleksey Tsalolikhin]

Are you quite sure you're on the right server?  Do you see any gitlab processes?

Best,

Aleksey

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